Loading ...
design | print | publish | marketing
01

Can I transfer my existing G Suite account to Lotusarts?

No, not at this time. It’s a feature we are looking into utilizing at a future date.

02

How do I access my G Suite Manager?

There are three ways to access the G Suite Manager page:

  • On the G Suite home page, click on “Manage G Suite” in the top right corner.
  • Right after your G Suite purchase, on the order confirmation page, click on the green button “Continue to activate your Google account”.
  • Go to your Account Dashboard by logging in, then scroll down to the Web Services section and click on G Suite by Google Cloud link.
03

Do I need a domain name in order to use G Suite?

To use G Suite by Google Cloud, you need your Lotusarts domain. Your domain name is what appears after the www. in your website URL. If you already have a domain, enter it when you sign up. (You’ll be asked to verify that you own the domain.) If you don’t have a domain or want a different one, you can purchase a domain of your choice (if available) when you sign up for G Suite by Google Cloud.

04

How many email boxes can I get when I purchase G Suite?

If you sign up for a 14-day free trial, you can add up to 10 users. After the trial ends, you can add more users. There’s no limit on the number of users outside the free trial.

05

Do I need a Google Account in order to use G Suite?

No, you don’t need to have a Google Account.

06

What is the difference between G Suite by Google Cloud and my current Lotusarts Email?

G Suite by Google Cloud includes Google’s Gmail service, which replaces your current Lotusarts email service if you have it enabled. You can only have one email service on your domain name at the same time.

07

If I only want one of the products, do I have to buy the entire suite?

Yes, G Suite by Google Cloud is designed as an all-in-one solution with integrated tools that work seamlessly together. For instance, you can receive a message in Gmail and instantly convert it into a Calendar event. When you make a comment in Docs, Sheets or Slides, collaborators automatically receive email alerts. With a single click, you can launch a Hangouts video meeting from your inbox or calendar. Using these tools as a complete package improves productivity while giving your business the most value. However, you are welcome to purchase the suite and only use the services of your choice.

08

What happens if a Lotusarts freelancer is unavailable for the days or times he/she is scheduled to work with me?

Lotusarts goes to every possible length to ensure that this NEVER happens. AtLotusarts, we completely understand dependability is of the utmost importance. Thus, we take measures to ensure that availability and reliability is a top priority for our freelancers. However, in the extremely unlikely circumstance that such a situation arises, Lotusarts will credit back the time billed to the client.

09

Who owns the legal rights to the work created by a Lotusarts freelancer?

The client. Lotusarts is in the business of supplying freelancers of the highest caliber, not collecting intellectual property. All work created by a Lotusarts is the property of the client.

10

Why do i need to rate the designer ?

By rating our designer, it will help us improve on our designer’s standards.

11

What if the designer is required to work OT ?

The designer will then provide you with an OT Form with the written extra hours for your approval. (OT Rates for the designer’s level will be visible in packages).

12

How do i get packages detail ?

Once you submit the request, We will email you our package detail to your registered email account with our system. Once you select packages you can purchase it or make payment thru Online Banking or Direct Banking.

13

How do i pay the designer ?

All you need to do is purchase the package from Lotusarts and will pay the designer for you.

14

How long will it take to get the designer ?

It will take around 2-3 working days to find the most suitable designer for your job request.

15

How do i make a Job Request ?

You can submit your request by sending us the “Hire Now” Button at our website.

16

Are you based in Malaysia?

Yes, we are based in Malaysia at Puchong, Selangor, in between Kuala Lumpur City and Putrajaya / Cyberjaya. We are 100% Malaysian owned and operated.

17

Why are your prices so low?

We’ve built hundreds of eCommerce websites for Malaysian and Singaporean businesses and we’re very efficient at it. We strive to make eCommerce available to everyone. We’ve developed smart automation software, which allows us to offer a high-end product at a very affordable price.

18

Can I sell my website for a profit?

Yes, you will have complete ownership of your website and you can sell it for however much you like.

19

What level of support do you provide?

We provide ongoing email support for our eCommerce websites. If you need help with anything related to your website just send us an email and we will promptly reply. We also provide step-by-step instructions for using the site along with video tutorials. You will also receive access to a support forum where you can ask questions and search for answers.

20

Do you setup the shipping and payment modules for me?

Yes, we configure your website to use PayPal and Malaysia Selected Payment Gateway and we can set up any other payment or shipping method you require.

21

Can I use my own web hosting?

If you prefer to use your own web hosting, you can move your entire website to a new web hosting account after it has been setup.

22

Can I use my own domain name?

Yes, if you already have a domain name, you can choose that option when you place your order.

23

How much does web hosting cost?

Web hosting is free for the first year. After the first year, you can renew your web hosting.

24

Do I get a free domain name?

Yes, you will receive a free 1 year .com domain registration with your eCommerce website. After 1 years you can renew your domain name.

25

How many products can I sell on my website?

You will be able to list around 2000 products on your site. We can increase your disk space at anytime if you need to list more products than that. Some of our customers are selling over 10,000 products on their websites. It also works great if you only have a few products to sell.

26

Will I be able to update the design and content myself?

You can change any part of the site you want using our easy-to-use homepage builder, drop-and-drag menu maker and intuitive online slideshow editor. Changing the logo, adding social media icons and updating links is easy too.

27

Do i need to provide content for my website?

Yes, after all, it is your business that you will be promoting so who better to provide the content than you!

28

When do i start paying?

You need to choose your plan and complete your registration process. You are required to make your first bill payment to proceed to design work. They monthly invoice will be sent to your email / client dashboard.

29

Can i Cancel at any time?

No. You can’t cancel your contract. If wish to cancel your contract before expired, no data files given to you and we keep all your hosting, email and domain name till payment settle.

30

Is there really no setup fee?

That’s right, we don’t charge a setup fee. We want to prove our worth through our work and feel the best way to do this is by monthly fees rather than a one-off payment. We will start building your site as soon as the first monthly payment is received.

31

How Much Does its Cost?

Our affordable web design plans start from RM90.00 per month and this depends on what features you want on your website. We have three different pay monthly plans to choose from with different features, so you can go through each plan and decide which one fits your needs.

32

When to pay for SEM Packages?

Our plans are based on monthly payment basis.

33

Can I upgrade my Plan subscription?

Yes, you can upgrade as well as downgrade your plan as per your need. Contact us in such cases. We can discuss and implement the changes in your plan.

34

Can you brief me the starting procedure of the Campaign?

Basic step is that we set the margin of RM300 to RM3000. Every project is discussed in initial stage after a clear understanding of project, the plan is prepared for the particular project. As Each business is unique and for them marketing strategies should also be unique.

35

Can you guarantee positive results to my Business?

It is a fact that you have better understanding of your business , so we do understand the promotional ways to promote your business. Through our expertise in online marketing field, we can bring the best possible results for your business. We have done it for thousands of our clients and we can do it for your business as well.

36

What should I choose Lotusarts’s SEM services ?

There are thousands of reasons to choose Lotusarts services. So if we talk about SEM specifically, we can optimize your PPC campaign as per your business need. PPC is the best way to increase ROI. We provide effective PPC services that can convert potential leads into customers.

37

Do I need Facebook fans and Instagram followers to sign up?

Having good, sturdy Facebook fans and instagram followers are needed. No matter how catchy or brilliant our posts are, they would go in vain without any people to view them. It’s not a requirement to have an enormous number of fans or followers; you only require a sensible number of real people who can view your posts. If you do not have a Facebook fanpage or an Instagram account of if you don’t have any fans or followers, please check out our blog for tips on starting and growing your page. The only exception we can make is for established businesses with an email list or an audience. If you are willing to announce your Facebook fanpage or you Instagram account to your existing list to get it up to 100 real fans, then we can work with you. Consider running a Facebook or Instagram ad campaign to grow your audience before signing up.

38

Do I have to sign a contract?

Nope. No contracts. Cancel anytime. This keeps us on our toes, trying to impress you every month. It reduces the risk on your end to test drive our service. We have a service guarantee, if you aren’t happy with something, we will try to fix it or simply cancel the subscription. If you need to cancel for any reason, it’s not a problem. We just ask that you give us a feedback so that we can improve the service for the next customers.

39

I have many things I want to put in the page but I have no time. Will you help?

You can email us any content ideas, photos, promos, etc and we will prepare a professional post for you if you are on the go. If it happens occasionally, then we won’t include it in the daily post limit. If it starts to happen often, and you like the convenience, we will simply ask you to upgrade our plan.

40

Can I post my own photo, video or article?

Technically, it’s your Instagram and Facebook account; hence, you’re more than welcome to put your own photos, videos or articles especially those which you deem suitable to the page.

41

What do you post exactly?

On Facebook, we post a variety of different content to engage your audience. Text, photos, videos, graphic viral images, promos, repurposed content, industry news, trivia, polls, etc. Whatever gets your audience excited and coming back. Over time, we will be able to see what they respond to mostly and at which specific times during the day. On Instagram, we post a diversity of pictures and videos. Experts also know how to draw followers to thought-provoking or funny captions. With this full-proof plan, likes and comments will surely keep coming.

42

Do you know what to post?

We make sure that upon agreement, you are to answer some questions that will be vital for our experts to get to know your business, your marketing style, and your overall goal. With the tough competition in the industry, it’s important that you have something that stands out from others. We are to incorporate your style into the photos, videos and articles posted in the Instagram and Facebook account to help achieve your business goals. After this getting-to-know your business stage, we will carefully lay down plans and finally, set a date in launching your account. It is important that during these days, your voice is heard. That way, we can meet to an understanding to where the page is directed. Your opinion will be continuously asked during those days.

43

Who will actually be posting on my fanpage and Instagram account?

Trained content specialists are at your service. They will supply you with the enticing photos, videos and article that your Instagram and Facebook page needs. We assure that these people have the skills to do the job. They are equipped with excellent communication skills and sufficient knowledge on business marketing and advertisement. Their ideas and concepts are validated and checked whether it will suit your page and attract your followers to like it. They will work towards the goal of improving your Facebook and Instagram popularity, along with your business’ reputation. All actions are fully calculated and complete responsibility will be given to the assigned specialists working with you.

44

Which control panels do you support?

We support cPanel/WHM, which, if you purchase it through us, will get automatically installed on your server, and will be ready in minutes. No only do you save in licensing costs, but you don’t have the headache of installing cPanel

45

How do I access my Dedicated Server?

There are several ways to access your server:

  • SSH – you can access your server through any SSH client using the root credentials we provide to you
  • cPanel – if you have chosen to purchase cPanel from us, you can access and manage your server through the cPanel/WHM control panel
  • Dedicated Server Control Panel – you can also perform frequent operations, such as Stopping, Starting and Restarting your server through our web-based control panel, which comes bundled with every server
46

What are the Operating System (OS) options available?

Each Dedicated server comes installed with CentOS 6.5, the latest version of an enterprise-grade Linux OS based on Red Hat Enterprise Linux (RHEL). We are also working on adding more OS flavors, starting with Ubuntu, which is coming soon.

47

How do I expand the storage capacity on my server?

With our custom in-house Shared Storage device, you can add a near infinite amount of storage to your server. While your server has 1TB of local storage, you can choose to expand this by adding space instantly to your server on our Shared Storage Device. This will be instantly attached to your server as a disk, at which point you can format it and mount it. You can choose to buy anywhere from 50GB to 500GB of storage at a time.

48

What is the speed of the network port/uplink on my server?

We allow speeds of up to 1Gbps on each server’s network port.

49

What kind of hardware do you use for each Dedicated server?

Our Dedicated servers use the SuperMicro blade chassis, which has a small footprint with reduced power consumption and cooling requirements. These efficiencies allow us to pass cost savings down to you so your costs are kept to a minimum. Our servers are powered Intel Xeon HyperThreaded processors, DDR3 RAM and 7200RPM SATA drives.

50

When will my Dedicated server be ready once I’ve placed the order?

We use a proprietary provisioning system which ensures that your server is ready instantly.Yes, you read that right – your server is available for use immediately. No 24 hour wait, no setup fees.

51

What kind of support do I get with my Dedicated server?

Lotusarts offers two levels of support for your Dedicated Server: Core-Managed and Fully Managed. All servers come with Core-Managed support, and if you have chosen to purchase cPanel through us, we offer Fully Managed support.

52

Do I get root access to my Dedicated server?

Yes, you get full root access, which means you have full administrative control of your server. This means you have complete control of your server, and can choose to install any software you wish to.

53

What kind of support do you offer?

VPS Hosting comes with Fully Managed Support. You can check out the entire list of items that we support in the support section mentioned above.

54

Can I upgrade between VPS plans?

Yes. Our VPS plans are very scalable. This means you can upgrade or downgrade your existing plan at any time and instantaneously.

55

Can I install control panels on my VPS package?

Yes. The control panel we offer is cPanel for which you will be billed separately from your VPS package. We have an automated installation process configured to help make your control panel setup easy.

56

Can I install any kind of software on my VPS Package?

Since you have full root access, you can install any software that is compatible on your VPS package. However, any software that violates our Acceptable Usage Policy will not be allowed.

57

What Virtualization software do you use?

We use Parallels Virtuozzo Containers (PVC).

58

What are the advantages of VPS Hosting?

The three main advantages that come with VPS Hosting are:

  • Complete Isolation:Your VPS package and its applications remain unaffected irrespective of what another users does on the server
  • Root Access:This allows you to install any compatible application of your choice
  • Guaranteed Resources:Irrespective of any situation, the CPU, RAM, HDD and bandwidth that have been allocated to your package will always be available for your applications.
59

What does Virtual Private Server (VPS) Hosting mean?

Using a technology called Virtualization, isolated virtual machines are created. These come with dedicated resources and full root access which gives you all the features and functions of a dedicated server at no additional cost. This is termed as Virtual Private Server (VPS) Hosting.

60

IMPORTANT

  1. For com,net,biz,org,info,us,name, if your domain expired with your old Registrar, and you renewed it with them, then do not Transfer it within 45 days of the previous expiry date since it will not add 1 more year to your domain name, and you will lose out on the Renewal fees paid to the older Registrar.
  2. ICANN & Registry regulations prohibit the transfer of domain names that have been registered or previously transferred within the last 60 Days. Please wait for 60 days from the date of registration or previous transfer before applying for a transfer of such domain names.
  3. Domain names payment are not refundable once it is registered or renewed.
  4. All domain name is subjected to the registrar Terms Of Services Agreement. Kindly contact us should you want to know the Terms Of Services for domain registration.
  5. All domain name is also subjected to our Terms Of Services Agreement.

You may Fax the supporting document and proof of payment to 03-80669583 or email (Print Screen) to sales@lotusarts.my

61

Supporting Documents:

  • .com.my, .net.my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor)
  • .org.my = Letter from Government Ministry that Endorse the Organization
  • .edu.my = For Ministry School (Letter from Prinicipal to Apply for the Domain on the School Letterhead), For Private School (Letter from Malaysia Ministry of Education that approve the Organization as an Educational Institution)
  • .gov.my = Letter From the Govt. Department’s Director.
  • .name.my = Photocopy of Identification Card.
  • .my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor) Or Malaysian Identification Card (Individual)
62

Prepare required registration information

Make sure you have all the required information ready after/before ordering, this will help us to help you have your domain activated / Registered with the relevant domain registrar. We are not able to proceed with the domain registration before we receive the supporting Document and Payment.

  • For .com, .net, .org, .biz, .info & .us your order will be filled anywhere from minutes to 12 hours upon receiving your proof of payment. No Supporting Documents is required.
  • For NEW Domain Registration of .com.my, .net.my, .org.my, .edu.my, .gov.my & .name.my your order will be filled anywhere from minutes to 12-48 hours after receiving your supporting document and your proof of payment.
63

WHAT KIND OF WEB HOSTING PLAN DO I NEED?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

64

How do I purchase a Dedicated Hosting ?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

65

PURCHASED A HOSTING, NOW WHAT DO I DO?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

66

HOW DO I TRANSFER WEB PAGES TO SERVER?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

67

What is a Dedicated IP?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

01

Can I transfer my existing G Suite account to Lotusarts?

No, not at this time. It’s a feature we are looking into utilizing at a future date.

02

How do I access my G Suite Manager?

There are three ways to access the G Suite Manager page:

  • On the G Suite home page, click on “Manage G Suite” in the top right corner.
  • Right after your G Suite purchase, on the order confirmation page, click on the green button “Continue to activate your Google account”.
  • Go to your Account Dashboard by logging in, then scroll down to the Web Services section and click on G Suite by Google Cloud link.
03

Do I need a domain name in order to use G Suite?

To use G Suite by Google Cloud, you need your Lotusarts domain. Your domain name is what appears after the www. in your website URL. If you already have a domain, enter it when you sign up. (You’ll be asked to verify that you own the domain.) If you don’t have a domain or want a different one, you can purchase a domain of your choice (if available) when you sign up for G Suite by Google Cloud.

04

How many email boxes can I get when I purchase G Suite?

If you sign up for a 14-day free trial, you can add up to 10 users. After the trial ends, you can add more users. There’s no limit on the number of users outside the free trial.

05

Do I need a Google Account in order to use G Suite?

No, you don’t need to have a Google Account.

06

What is the difference between G Suite by Google Cloud and my current Lotusarts Email?

G Suite by Google Cloud includes Google’s Gmail service, which replaces your current Lotusarts email service if you have it enabled. You can only have one email service on your domain name at the same time.

07

If I only want one of the products, do I have to buy the entire suite?

Yes, G Suite by Google Cloud is designed as an all-in-one solution with integrated tools that work seamlessly together. For instance, you can receive a message in Gmail and instantly convert it into a Calendar event. When you make a comment in Docs, Sheets or Slides, collaborators automatically receive email alerts. With a single click, you can launch a Hangouts video meeting from your inbox or calendar. Using these tools as a complete package improves productivity while giving your business the most value. However, you are welcome to purchase the suite and only use the services of your choice.

08

What happens if a Lotusarts freelancer is unavailable for the days or times he/she is scheduled to work with me?

Lotusarts goes to every possible length to ensure that this NEVER happens. AtLotusarts, we completely understand dependability is of the utmost importance. Thus, we take measures to ensure that availability and reliability is a top priority for our freelancers. However, in the extremely unlikely circumstance that such a situation arises, Lotusarts will credit back the time billed to the client.

09

Who owns the legal rights to the work created by a Lotusarts freelancer?

The client. Lotusarts is in the business of supplying freelancers of the highest caliber, not collecting intellectual property. All work created by a Lotusarts is the property of the client.

10

Why do i need to rate the designer ?

By rating our designer, it will help us improve on our designer’s standards.

11

What if the designer is required to work OT ?

The designer will then provide you with an OT Form with the written extra hours for your approval. (OT Rates for the designer’s level will be visible in packages).

12

How do i get packages detail ?

Once you submit the request, We will email you our package detail to your registered email account with our system. Once you select packages you can purchase it or make payment thru Online Banking or Direct Banking.

13

How do i pay the designer ?

All you need to do is purchase the package from Lotusarts and will pay the designer for you.

14

How long will it take to get the designer ?

It will take around 2-3 working days to find the most suitable designer for your job request.

15

How do i make a Job Request ?

You can submit your request by sending us the “Hire Now” Button at our website.

16

Are you based in Malaysia?

Yes, we are based in Malaysia at Puchong, Selangor, in between Kuala Lumpur City and Putrajaya / Cyberjaya. We are 100% Malaysian owned and operated.

17

Why are your prices so low?

We’ve built hundreds of eCommerce websites for Malaysian and Singaporean businesses and we’re very efficient at it. We strive to make eCommerce available to everyone. We’ve developed smart automation software, which allows us to offer a high-end product at a very affordable price.

18

Can I sell my website for a profit?

Yes, you will have complete ownership of your website and you can sell it for however much you like.

19

What level of support do you provide?

We provide ongoing email support for our eCommerce websites. If you need help with anything related to your website just send us an email and we will promptly reply. We also provide step-by-step instructions for using the site along with video tutorials. You will also receive access to a support forum where you can ask questions and search for answers.

20

Do you setup the shipping and payment modules for me?

Yes, we configure your website to use PayPal and Malaysia Selected Payment Gateway and we can set up any other payment or shipping method you require.

21

Can I use my own web hosting?

If you prefer to use your own web hosting, you can move your entire website to a new web hosting account after it has been setup.

22

Can I use my own domain name?

Yes, if you already have a domain name, you can choose that option when you place your order.

23

How much does web hosting cost?

Web hosting is free for the first year. After the first year, you can renew your web hosting.

24

Do I get a free domain name?

Yes, you will receive a free 1 year .com domain registration with your eCommerce website. After 1 years you can renew your domain name.

25

How many products can I sell on my website?

You will be able to list around 2000 products on your site. We can increase your disk space at anytime if you need to list more products than that. Some of our customers are selling over 10,000 products on their websites. It also works great if you only have a few products to sell.

26

Will I be able to update the design and content myself?

You can change any part of the site you want using our easy-to-use homepage builder, drop-and-drag menu maker and intuitive online slideshow editor. Changing the logo, adding social media icons and updating links is easy too.

27

Do i need to provide content for my website?

Yes, after all, it is your business that you will be promoting so who better to provide the content than you!

28

When do i start paying?

You need to choose your plan and complete your registration process. You are required to make your first bill payment to proceed to design work. They monthly invoice will be sent to your email / client dashboard.

29

Can i Cancel at any time?

No. You can’t cancel your contract. If wish to cancel your contract before expired, no data files given to you and we keep all your hosting, email and domain name till payment settle.

30

Is there really no setup fee?

That’s right, we don’t charge a setup fee. We want to prove our worth through our work and feel the best way to do this is by monthly fees rather than a one-off payment. We will start building your site as soon as the first monthly payment is received.

31

How Much Does its Cost?

Our affordable web design plans start from RM90.00 per month and this depends on what features you want on your website. We have three different pay monthly plans to choose from with different features, so you can go through each plan and decide which one fits your needs.

32

When to pay for SEM Packages?

Our plans are based on monthly payment basis.

33

Can I upgrade my Plan subscription?

Yes, you can upgrade as well as downgrade your plan as per your need. Contact us in such cases. We can discuss and implement the changes in your plan.

34

Can you brief me the starting procedure of the Campaign?

Basic step is that we set the margin of RM300 to RM3000. Every project is discussed in initial stage after a clear understanding of project, the plan is prepared for the particular project. As Each business is unique and for them marketing strategies should also be unique.

35

Can you guarantee positive results to my Business?

It is a fact that you have better understanding of your business , so we do understand the promotional ways to promote your business. Through our expertise in online marketing field, we can bring the best possible results for your business. We have done it for thousands of our clients and we can do it for your business as well.

36

What should I choose Lotusarts’s SEM services ?

There are thousands of reasons to choose Lotusarts services. So if we talk about SEM specifically, we can optimize your PPC campaign as per your business need. PPC is the best way to increase ROI. We provide effective PPC services that can convert potential leads into customers.

37

Do I need Facebook fans and Instagram followers to sign up?

Having good, sturdy Facebook fans and instagram followers are needed. No matter how catchy or brilliant our posts are, they would go in vain without any people to view them. It’s not a requirement to have an enormous number of fans or followers; you only require a sensible number of real people who can view your posts. If you do not have a Facebook fanpage or an Instagram account of if you don’t have any fans or followers, please check out our blog for tips on starting and growing your page. The only exception we can make is for established businesses with an email list or an audience. If you are willing to announce your Facebook fanpage or you Instagram account to your existing list to get it up to 100 real fans, then we can work with you. Consider running a Facebook or Instagram ad campaign to grow your audience before signing up.

38

Do I have to sign a contract?

Nope. No contracts. Cancel anytime. This keeps us on our toes, trying to impress you every month. It reduces the risk on your end to test drive our service. We have a service guarantee, if you aren’t happy with something, we will try to fix it or simply cancel the subscription. If you need to cancel for any reason, it’s not a problem. We just ask that you give us a feedback so that we can improve the service for the next customers.

39

I have many things I want to put in the page but I have no time. Will you help?

You can email us any content ideas, photos, promos, etc and we will prepare a professional post for you if you are on the go. If it happens occasionally, then we won’t include it in the daily post limit. If it starts to happen often, and you like the convenience, we will simply ask you to upgrade our plan.

40

Can I post my own photo, video or article?

Technically, it’s your Instagram and Facebook account; hence, you’re more than welcome to put your own photos, videos or articles especially those which you deem suitable to the page.

41

What do you post exactly?

On Facebook, we post a variety of different content to engage your audience. Text, photos, videos, graphic viral images, promos, repurposed content, industry news, trivia, polls, etc. Whatever gets your audience excited and coming back. Over time, we will be able to see what they respond to mostly and at which specific times during the day. On Instagram, we post a diversity of pictures and videos. Experts also know how to draw followers to thought-provoking or funny captions. With this full-proof plan, likes and comments will surely keep coming.

42

Do you know what to post?

We make sure that upon agreement, you are to answer some questions that will be vital for our experts to get to know your business, your marketing style, and your overall goal. With the tough competition in the industry, it’s important that you have something that stands out from others. We are to incorporate your style into the photos, videos and articles posted in the Instagram and Facebook account to help achieve your business goals. After this getting-to-know your business stage, we will carefully lay down plans and finally, set a date in launching your account. It is important that during these days, your voice is heard. That way, we can meet to an understanding to where the page is directed. Your opinion will be continuously asked during those days.

43

Who will actually be posting on my fanpage and Instagram account?

Trained content specialists are at your service. They will supply you with the enticing photos, videos and article that your Instagram and Facebook page needs. We assure that these people have the skills to do the job. They are equipped with excellent communication skills and sufficient knowledge on business marketing and advertisement. Their ideas and concepts are validated and checked whether it will suit your page and attract your followers to like it. They will work towards the goal of improving your Facebook and Instagram popularity, along with your business’ reputation. All actions are fully calculated and complete responsibility will be given to the assigned specialists working with you.

44

Which control panels do you support?

We support cPanel/WHM, which, if you purchase it through us, will get automatically installed on your server, and will be ready in minutes. No only do you save in licensing costs, but you don’t have the headache of installing cPanel

45

How do I access my Dedicated Server?

There are several ways to access your server:

  • SSH – you can access your server through any SSH client using the root credentials we provide to you
  • cPanel – if you have chosen to purchase cPanel from us, you can access and manage your server through the cPanel/WHM control panel
  • Dedicated Server Control Panel – you can also perform frequent operations, such as Stopping, Starting and Restarting your server through our web-based control panel, which comes bundled with every server
46

What are the Operating System (OS) options available?

Each Dedicated server comes installed with CentOS 6.5, the latest version of an enterprise-grade Linux OS based on Red Hat Enterprise Linux (RHEL). We are also working on adding more OS flavors, starting with Ubuntu, which is coming soon.

47

How do I expand the storage capacity on my server?

With our custom in-house Shared Storage device, you can add a near infinite amount of storage to your server. While your server has 1TB of local storage, you can choose to expand this by adding space instantly to your server on our Shared Storage Device. This will be instantly attached to your server as a disk, at which point you can format it and mount it. You can choose to buy anywhere from 50GB to 500GB of storage at a time.

48

What is the speed of the network port/uplink on my server?

We allow speeds of up to 1Gbps on each server’s network port.

49

What kind of hardware do you use for each Dedicated server?

Our Dedicated servers use the SuperMicro blade chassis, which has a small footprint with reduced power consumption and cooling requirements. These efficiencies allow us to pass cost savings down to you so your costs are kept to a minimum. Our servers are powered Intel Xeon HyperThreaded processors, DDR3 RAM and 7200RPM SATA drives.

50

When will my Dedicated server be ready once I’ve placed the order?

We use a proprietary provisioning system which ensures that your server is ready instantly.Yes, you read that right – your server is available for use immediately. No 24 hour wait, no setup fees.

51

What kind of support do I get with my Dedicated server?

Lotusarts offers two levels of support for your Dedicated Server: Core-Managed and Fully Managed. All servers come with Core-Managed support, and if you have chosen to purchase cPanel through us, we offer Fully Managed support.

52

Do I get root access to my Dedicated server?

Yes, you get full root access, which means you have full administrative control of your server. This means you have complete control of your server, and can choose to install any software you wish to.

53

What kind of support do you offer?

VPS Hosting comes with Fully Managed Support. You can check out the entire list of items that we support in the support section mentioned above.

54

Can I upgrade between VPS plans?

Yes. Our VPS plans are very scalable. This means you can upgrade or downgrade your existing plan at any time and instantaneously.

55

Can I install control panels on my VPS package?

Yes. The control panel we offer is cPanel for which you will be billed separately from your VPS package. We have an automated installation process configured to help make your control panel setup easy.

56

Can I install any kind of software on my VPS Package?

Since you have full root access, you can install any software that is compatible on your VPS package. However, any software that violates our Acceptable Usage Policy will not be allowed.

57

What Virtualization software do you use?

We use Parallels Virtuozzo Containers (PVC).

58

What are the advantages of VPS Hosting?

The three main advantages that come with VPS Hosting are:

  • Complete Isolation:Your VPS package and its applications remain unaffected irrespective of what another users does on the server
  • Root Access:This allows you to install any compatible application of your choice
  • Guaranteed Resources:Irrespective of any situation, the CPU, RAM, HDD and bandwidth that have been allocated to your package will always be available for your applications.
59

What does Virtual Private Server (VPS) Hosting mean?

Using a technology called Virtualization, isolated virtual machines are created. These come with dedicated resources and full root access which gives you all the features and functions of a dedicated server at no additional cost. This is termed as Virtual Private Server (VPS) Hosting.

60

IMPORTANT

  1. For com,net,biz,org,info,us,name, if your domain expired with your old Registrar, and you renewed it with them, then do not Transfer it within 45 days of the previous expiry date since it will not add 1 more year to your domain name, and you will lose out on the Renewal fees paid to the older Registrar.
  2. ICANN & Registry regulations prohibit the transfer of domain names that have been registered or previously transferred within the last 60 Days. Please wait for 60 days from the date of registration or previous transfer before applying for a transfer of such domain names.
  3. Domain names payment are not refundable once it is registered or renewed.
  4. All domain name is subjected to the registrar Terms Of Services Agreement. Kindly contact us should you want to know the Terms Of Services for domain registration.
  5. All domain name is also subjected to our Terms Of Services Agreement.

You may Fax the supporting document and proof of payment to 03-80669583 or email (Print Screen) to sales@lotusarts.my

61

Supporting Documents:

  • .com.my, .net.my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor)
  • .org.my = Letter from Government Ministry that Endorse the Organization
  • .edu.my = For Ministry School (Letter from Prinicipal to Apply for the Domain on the School Letterhead), For Private School (Letter from Malaysia Ministry of Education that approve the Organization as an Educational Institution)
  • .gov.my = Letter From the Govt. Department’s Director.
  • .name.my = Photocopy of Identification Card.
  • .my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor) Or Malaysian Identification Card (Individual)
62

Prepare required registration information

Make sure you have all the required information ready after/before ordering, this will help us to help you have your domain activated / Registered with the relevant domain registrar. We are not able to proceed with the domain registration before we receive the supporting Document and Payment.

  • For .com, .net, .org, .biz, .info & .us your order will be filled anywhere from minutes to 12 hours upon receiving your proof of payment. No Supporting Documents is required.
  • For NEW Domain Registration of .com.my, .net.my, .org.my, .edu.my, .gov.my & .name.my your order will be filled anywhere from minutes to 12-48 hours after receiving your supporting document and your proof of payment.
63

WHAT KIND OF WEB HOSTING PLAN DO I NEED?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

64

How do I purchase a Dedicated Hosting ?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

65

PURCHASED A HOSTING, NOW WHAT DO I DO?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

66

HOW DO I TRANSFER WEB PAGES TO SERVER?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

67

What is a Dedicated IP?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

01

Can I transfer my existing G Suite account to Lotusarts?

No, not at this time. It’s a feature we are looking into utilizing at a future date.

02

How do I access my G Suite Manager?

There are three ways to access the G Suite Manager page:

  • On the G Suite home page, click on “Manage G Suite” in the top right corner.
  • Right after your G Suite purchase, on the order confirmation page, click on the green button “Continue to activate your Google account”.
  • Go to your Account Dashboard by logging in, then scroll down to the Web Services section and click on G Suite by Google Cloud link.
03

Do I need a domain name in order to use G Suite?

To use G Suite by Google Cloud, you need your Lotusarts domain. Your domain name is what appears after the www. in your website URL. If you already have a domain, enter it when you sign up. (You’ll be asked to verify that you own the domain.) If you don’t have a domain or want a different one, you can purchase a domain of your choice (if available) when you sign up for G Suite by Google Cloud.

04

How many email boxes can I get when I purchase G Suite?

If you sign up for a 14-day free trial, you can add up to 10 users. After the trial ends, you can add more users. There’s no limit on the number of users outside the free trial.

05

Do I need a Google Account in order to use G Suite?

No, you don’t need to have a Google Account.

06

What is the difference between G Suite by Google Cloud and my current Lotusarts Email?

G Suite by Google Cloud includes Google’s Gmail service, which replaces your current Lotusarts email service if you have it enabled. You can only have one email service on your domain name at the same time.

07

If I only want one of the products, do I have to buy the entire suite?

Yes, G Suite by Google Cloud is designed as an all-in-one solution with integrated tools that work seamlessly together. For instance, you can receive a message in Gmail and instantly convert it into a Calendar event. When you make a comment in Docs, Sheets or Slides, collaborators automatically receive email alerts. With a single click, you can launch a Hangouts video meeting from your inbox or calendar. Using these tools as a complete package improves productivity while giving your business the most value. However, you are welcome to purchase the suite and only use the services of your choice.

08

What happens if a Lotusarts freelancer is unavailable for the days or times he/she is scheduled to work with me?

Lotusarts goes to every possible length to ensure that this NEVER happens. AtLotusarts, we completely understand dependability is of the utmost importance. Thus, we take measures to ensure that availability and reliability is a top priority for our freelancers. However, in the extremely unlikely circumstance that such a situation arises, Lotusarts will credit back the time billed to the client.

09

Who owns the legal rights to the work created by a Lotusarts freelancer?

The client. Lotusarts is in the business of supplying freelancers of the highest caliber, not collecting intellectual property. All work created by a Lotusarts is the property of the client.

10

Why do i need to rate the designer ?

By rating our designer, it will help us improve on our designer’s standards.

11

What if the designer is required to work OT ?

The designer will then provide you with an OT Form with the written extra hours for your approval. (OT Rates for the designer’s level will be visible in packages).

12

How do i get packages detail ?

Once you submit the request, We will email you our package detail to your registered email account with our system. Once you select packages you can purchase it or make payment thru Online Banking or Direct Banking.

13

How do i pay the designer ?

All you need to do is purchase the package from Lotusarts and will pay the designer for you.

14

How long will it take to get the designer ?

It will take around 2-3 working days to find the most suitable designer for your job request.

15

How do i make a Job Request ?

You can submit your request by sending us the “Hire Now” Button at our website.

16

Are you based in Malaysia?

Yes, we are based in Malaysia at Puchong, Selangor, in between Kuala Lumpur City and Putrajaya / Cyberjaya. We are 100% Malaysian owned and operated.

17

Why are your prices so low?

We’ve built hundreds of eCommerce websites for Malaysian and Singaporean businesses and we’re very efficient at it. We strive to make eCommerce available to everyone. We’ve developed smart automation software, which allows us to offer a high-end product at a very affordable price.

18

Can I sell my website for a profit?

Yes, you will have complete ownership of your website and you can sell it for however much you like.

19

What level of support do you provide?

We provide ongoing email support for our eCommerce websites. If you need help with anything related to your website just send us an email and we will promptly reply. We also provide step-by-step instructions for using the site along with video tutorials. You will also receive access to a support forum where you can ask questions and search for answers.

20

Do you setup the shipping and payment modules for me?

Yes, we configure your website to use PayPal and Malaysia Selected Payment Gateway and we can set up any other payment or shipping method you require.

21

Can I use my own web hosting?

If you prefer to use your own web hosting, you can move your entire website to a new web hosting account after it has been setup.

22

Can I use my own domain name?

Yes, if you already have a domain name, you can choose that option when you place your order.

23

How much does web hosting cost?

Web hosting is free for the first year. After the first year, you can renew your web hosting.

24

Do I get a free domain name?

Yes, you will receive a free 1 year .com domain registration with your eCommerce website. After 1 years you can renew your domain name.

25

How many products can I sell on my website?

You will be able to list around 2000 products on your site. We can increase your disk space at anytime if you need to list more products than that. Some of our customers are selling over 10,000 products on their websites. It also works great if you only have a few products to sell.

26

Will I be able to update the design and content myself?

You can change any part of the site you want using our easy-to-use homepage builder, drop-and-drag menu maker and intuitive online slideshow editor. Changing the logo, adding social media icons and updating links is easy too.

27

Do i need to provide content for my website?

Yes, after all, it is your business that you will be promoting so who better to provide the content than you!

28

When do i start paying?

You need to choose your plan and complete your registration process. You are required to make your first bill payment to proceed to design work. They monthly invoice will be sent to your email / client dashboard.

29

Can i Cancel at any time?

No. You can’t cancel your contract. If wish to cancel your contract before expired, no data files given to you and we keep all your hosting, email and domain name till payment settle.

30

Is there really no setup fee?

That’s right, we don’t charge a setup fee. We want to prove our worth through our work and feel the best way to do this is by monthly fees rather than a one-off payment. We will start building your site as soon as the first monthly payment is received.

31

How Much Does its Cost?

Our affordable web design plans start from RM90.00 per month and this depends on what features you want on your website. We have three different pay monthly plans to choose from with different features, so you can go through each plan and decide which one fits your needs.

32

When to pay for SEM Packages?

Our plans are based on monthly payment basis.

33

Can I upgrade my Plan subscription?

Yes, you can upgrade as well as downgrade your plan as per your need. Contact us in such cases. We can discuss and implement the changes in your plan.

34

Can you brief me the starting procedure of the Campaign?

Basic step is that we set the margin of RM300 to RM3000. Every project is discussed in initial stage after a clear understanding of project, the plan is prepared for the particular project. As Each business is unique and for them marketing strategies should also be unique.

35

Can you guarantee positive results to my Business?

It is a fact that you have better understanding of your business , so we do understand the promotional ways to promote your business. Through our expertise in online marketing field, we can bring the best possible results for your business. We have done it for thousands of our clients and we can do it for your business as well.

36

What should I choose Lotusarts’s SEM services ?

There are thousands of reasons to choose Lotusarts services. So if we talk about SEM specifically, we can optimize your PPC campaign as per your business need. PPC is the best way to increase ROI. We provide effective PPC services that can convert potential leads into customers.

37

Do I need Facebook fans and Instagram followers to sign up?

Having good, sturdy Facebook fans and instagram followers are needed. No matter how catchy or brilliant our posts are, they would go in vain without any people to view them. It’s not a requirement to have an enormous number of fans or followers; you only require a sensible number of real people who can view your posts. If you do not have a Facebook fanpage or an Instagram account of if you don’t have any fans or followers, please check out our blog for tips on starting and growing your page. The only exception we can make is for established businesses with an email list or an audience. If you are willing to announce your Facebook fanpage or you Instagram account to your existing list to get it up to 100 real fans, then we can work with you. Consider running a Facebook or Instagram ad campaign to grow your audience before signing up.

38

Do I have to sign a contract?

Nope. No contracts. Cancel anytime. This keeps us on our toes, trying to impress you every month. It reduces the risk on your end to test drive our service. We have a service guarantee, if you aren’t happy with something, we will try to fix it or simply cancel the subscription. If you need to cancel for any reason, it’s not a problem. We just ask that you give us a feedback so that we can improve the service for the next customers.

39

I have many things I want to put in the page but I have no time. Will you help?

You can email us any content ideas, photos, promos, etc and we will prepare a professional post for you if you are on the go. If it happens occasionally, then we won’t include it in the daily post limit. If it starts to happen often, and you like the convenience, we will simply ask you to upgrade our plan.

40

Can I post my own photo, video or article?

Technically, it’s your Instagram and Facebook account; hence, you’re more than welcome to put your own photos, videos or articles especially those which you deem suitable to the page.

41

What do you post exactly?

On Facebook, we post a variety of different content to engage your audience. Text, photos, videos, graphic viral images, promos, repurposed content, industry news, trivia, polls, etc. Whatever gets your audience excited and coming back. Over time, we will be able to see what they respond to mostly and at which specific times during the day. On Instagram, we post a diversity of pictures and videos. Experts also know how to draw followers to thought-provoking or funny captions. With this full-proof plan, likes and comments will surely keep coming.

42

Do you know what to post?

We make sure that upon agreement, you are to answer some questions that will be vital for our experts to get to know your business, your marketing style, and your overall goal. With the tough competition in the industry, it’s important that you have something that stands out from others. We are to incorporate your style into the photos, videos and articles posted in the Instagram and Facebook account to help achieve your business goals. After this getting-to-know your business stage, we will carefully lay down plans and finally, set a date in launching your account. It is important that during these days, your voice is heard. That way, we can meet to an understanding to where the page is directed. Your opinion will be continuously asked during those days.

43

Who will actually be posting on my fanpage and Instagram account?

Trained content specialists are at your service. They will supply you with the enticing photos, videos and article that your Instagram and Facebook page needs. We assure that these people have the skills to do the job. They are equipped with excellent communication skills and sufficient knowledge on business marketing and advertisement. Their ideas and concepts are validated and checked whether it will suit your page and attract your followers to like it. They will work towards the goal of improving your Facebook and Instagram popularity, along with your business’ reputation. All actions are fully calculated and complete responsibility will be given to the assigned specialists working with you.

44

Which control panels do you support?

We support cPanel/WHM, which, if you purchase it through us, will get automatically installed on your server, and will be ready in minutes. No only do you save in licensing costs, but you don’t have the headache of installing cPanel

45

How do I access my Dedicated Server?

There are several ways to access your server:

  • SSH – you can access your server through any SSH client using the root credentials we provide to you
  • cPanel – if you have chosen to purchase cPanel from us, you can access and manage your server through the cPanel/WHM control panel
  • Dedicated Server Control Panel – you can also perform frequent operations, such as Stopping, Starting and Restarting your server through our web-based control panel, which comes bundled with every server
46

What are the Operating System (OS) options available?

Each Dedicated server comes installed with CentOS 6.5, the latest version of an enterprise-grade Linux OS based on Red Hat Enterprise Linux (RHEL). We are also working on adding more OS flavors, starting with Ubuntu, which is coming soon.

47

How do I expand the storage capacity on my server?

With our custom in-house Shared Storage device, you can add a near infinite amount of storage to your server. While your server has 1TB of local storage, you can choose to expand this by adding space instantly to your server on our Shared Storage Device. This will be instantly attached to your server as a disk, at which point you can format it and mount it. You can choose to buy anywhere from 50GB to 500GB of storage at a time.

48

What is the speed of the network port/uplink on my server?

We allow speeds of up to 1Gbps on each server’s network port.

49

What kind of hardware do you use for each Dedicated server?

Our Dedicated servers use the SuperMicro blade chassis, which has a small footprint with reduced power consumption and cooling requirements. These efficiencies allow us to pass cost savings down to you so your costs are kept to a minimum. Our servers are powered Intel Xeon HyperThreaded processors, DDR3 RAM and 7200RPM SATA drives.

50

When will my Dedicated server be ready once I’ve placed the order?

We use a proprietary provisioning system which ensures that your server is ready instantly.Yes, you read that right – your server is available for use immediately. No 24 hour wait, no setup fees.

51

What kind of support do I get with my Dedicated server?

Lotusarts offers two levels of support for your Dedicated Server: Core-Managed and Fully Managed. All servers come with Core-Managed support, and if you have chosen to purchase cPanel through us, we offer Fully Managed support.

52

Do I get root access to my Dedicated server?

Yes, you get full root access, which means you have full administrative control of your server. This means you have complete control of your server, and can choose to install any software you wish to.

53

What kind of support do you offer?

VPS Hosting comes with Fully Managed Support. You can check out the entire list of items that we support in the support section mentioned above.

54

Can I upgrade between VPS plans?

Yes. Our VPS plans are very scalable. This means you can upgrade or downgrade your existing plan at any time and instantaneously.

55

Can I install control panels on my VPS package?

Yes. The control panel we offer is cPanel for which you will be billed separately from your VPS package. We have an automated installation process configured to help make your control panel setup easy.

56

Can I install any kind of software on my VPS Package?

Since you have full root access, you can install any software that is compatible on your VPS package. However, any software that violates our Acceptable Usage Policy will not be allowed.

57

What Virtualization software do you use?

We use Parallels Virtuozzo Containers (PVC).

58

What are the advantages of VPS Hosting?

The three main advantages that come with VPS Hosting are:

  • Complete Isolation:Your VPS package and its applications remain unaffected irrespective of what another users does on the server
  • Root Access:This allows you to install any compatible application of your choice
  • Guaranteed Resources:Irrespective of any situation, the CPU, RAM, HDD and bandwidth that have been allocated to your package will always be available for your applications.
59

What does Virtual Private Server (VPS) Hosting mean?

Using a technology called Virtualization, isolated virtual machines are created. These come with dedicated resources and full root access which gives you all the features and functions of a dedicated server at no additional cost. This is termed as Virtual Private Server (VPS) Hosting.

60

IMPORTANT

  1. For com,net,biz,org,info,us,name, if your domain expired with your old Registrar, and you renewed it with them, then do not Transfer it within 45 days of the previous expiry date since it will not add 1 more year to your domain name, and you will lose out on the Renewal fees paid to the older Registrar.
  2. ICANN & Registry regulations prohibit the transfer of domain names that have been registered or previously transferred within the last 60 Days. Please wait for 60 days from the date of registration or previous transfer before applying for a transfer of such domain names.
  3. Domain names payment are not refundable once it is registered or renewed.
  4. All domain name is subjected to the registrar Terms Of Services Agreement. Kindly contact us should you want to know the Terms Of Services for domain registration.
  5. All domain name is also subjected to our Terms Of Services Agreement.

You may Fax the supporting document and proof of payment to 03-80669583 or email (Print Screen) to sales@lotusarts.my

61

Supporting Documents:

  • .com.my, .net.my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor)
  • .org.my = Letter from Government Ministry that Endorse the Organization
  • .edu.my = For Ministry School (Letter from Prinicipal to Apply for the Domain on the School Letterhead), For Private School (Letter from Malaysia Ministry of Education that approve the Organization as an Educational Institution)
  • .gov.my = Letter From the Govt. Department’s Director.
  • .name.my = Photocopy of Identification Card.
  • .my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor) Or Malaysian Identification Card (Individual)
62

Prepare required registration information

Make sure you have all the required information ready after/before ordering, this will help us to help you have your domain activated / Registered with the relevant domain registrar. We are not able to proceed with the domain registration before we receive the supporting Document and Payment.

  • For .com, .net, .org, .biz, .info & .us your order will be filled anywhere from minutes to 12 hours upon receiving your proof of payment. No Supporting Documents is required.
  • For NEW Domain Registration of .com.my, .net.my, .org.my, .edu.my, .gov.my & .name.my your order will be filled anywhere from minutes to 12-48 hours after receiving your supporting document and your proof of payment.
63

WHAT KIND OF WEB HOSTING PLAN DO I NEED?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

64

How do I purchase a Dedicated Hosting ?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

65

PURCHASED A HOSTING, NOW WHAT DO I DO?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

66

HOW DO I TRANSFER WEB PAGES TO SERVER?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

67

What is a Dedicated IP?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

01

Can I transfer my existing G Suite account to Lotusarts?

No, not at this time. It’s a feature we are looking into utilizing at a future date.

02

How do I access my G Suite Manager?

There are three ways to access the G Suite Manager page:

  • On the G Suite home page, click on “Manage G Suite” in the top right corner.
  • Right after your G Suite purchase, on the order confirmation page, click on the green button “Continue to activate your Google account”.
  • Go to your Account Dashboard by logging in, then scroll down to the Web Services section and click on G Suite by Google Cloud link.
03

Do I need a domain name in order to use G Suite?

To use G Suite by Google Cloud, you need your Lotusarts domain. Your domain name is what appears after the www. in your website URL. If you already have a domain, enter it when you sign up. (You’ll be asked to verify that you own the domain.) If you don’t have a domain or want a different one, you can purchase a domain of your choice (if available) when you sign up for G Suite by Google Cloud.

04

How many email boxes can I get when I purchase G Suite?

If you sign up for a 14-day free trial, you can add up to 10 users. After the trial ends, you can add more users. There’s no limit on the number of users outside the free trial.

05

Do I need a Google Account in order to use G Suite?

No, you don’t need to have a Google Account.

06

What is the difference between G Suite by Google Cloud and my current Lotusarts Email?

G Suite by Google Cloud includes Google’s Gmail service, which replaces your current Lotusarts email service if you have it enabled. You can only have one email service on your domain name at the same time.

07

If I only want one of the products, do I have to buy the entire suite?

Yes, G Suite by Google Cloud is designed as an all-in-one solution with integrated tools that work seamlessly together. For instance, you can receive a message in Gmail and instantly convert it into a Calendar event. When you make a comment in Docs, Sheets or Slides, collaborators automatically receive email alerts. With a single click, you can launch a Hangouts video meeting from your inbox or calendar. Using these tools as a complete package improves productivity while giving your business the most value. However, you are welcome to purchase the suite and only use the services of your choice.

08

What happens if a Lotusarts freelancer is unavailable for the days or times he/she is scheduled to work with me?

Lotusarts goes to every possible length to ensure that this NEVER happens. AtLotusarts, we completely understand dependability is of the utmost importance. Thus, we take measures to ensure that availability and reliability is a top priority for our freelancers. However, in the extremely unlikely circumstance that such a situation arises, Lotusarts will credit back the time billed to the client.

09

Who owns the legal rights to the work created by a Lotusarts freelancer?

The client. Lotusarts is in the business of supplying freelancers of the highest caliber, not collecting intellectual property. All work created by a Lotusarts is the property of the client.

10

Why do i need to rate the designer ?

By rating our designer, it will help us improve on our designer’s standards.

11

What if the designer is required to work OT ?

The designer will then provide you with an OT Form with the written extra hours for your approval. (OT Rates for the designer’s level will be visible in packages).

12

How do i get packages detail ?

Once you submit the request, We will email you our package detail to your registered email account with our system. Once you select packages you can purchase it or make payment thru Online Banking or Direct Banking.

13

How do i pay the designer ?

All you need to do is purchase the package from Lotusarts and will pay the designer for you.

14

How long will it take to get the designer ?

It will take around 2-3 working days to find the most suitable designer for your job request.

15

How do i make a Job Request ?

You can submit your request by sending us the “Hire Now” Button at our website.

16

Are you based in Malaysia?

Yes, we are based in Malaysia at Puchong, Selangor, in between Kuala Lumpur City and Putrajaya / Cyberjaya. We are 100% Malaysian owned and operated.

17

Why are your prices so low?

We’ve built hundreds of eCommerce websites for Malaysian and Singaporean businesses and we’re very efficient at it. We strive to make eCommerce available to everyone. We’ve developed smart automation software, which allows us to offer a high-end product at a very affordable price.

18

Can I sell my website for a profit?

Yes, you will have complete ownership of your website and you can sell it for however much you like.

19

What level of support do you provide?

We provide ongoing email support for our eCommerce websites. If you need help with anything related to your website just send us an email and we will promptly reply. We also provide step-by-step instructions for using the site along with video tutorials. You will also receive access to a support forum where you can ask questions and search for answers.

20

Do you setup the shipping and payment modules for me?

Yes, we configure your website to use PayPal and Malaysia Selected Payment Gateway and we can set up any other payment or shipping method you require.

21

Can I use my own web hosting?

If you prefer to use your own web hosting, you can move your entire website to a new web hosting account after it has been setup.

22

Can I use my own domain name?

Yes, if you already have a domain name, you can choose that option when you place your order.

23

How much does web hosting cost?

Web hosting is free for the first year. After the first year, you can renew your web hosting.

24

Do I get a free domain name?

Yes, you will receive a free 1 year .com domain registration with your eCommerce website. After 1 years you can renew your domain name.

25

How many products can I sell on my website?

You will be able to list around 2000 products on your site. We can increase your disk space at anytime if you need to list more products than that. Some of our customers are selling over 10,000 products on their websites. It also works great if you only have a few products to sell.

26

Will I be able to update the design and content myself?

You can change any part of the site you want using our easy-to-use homepage builder, drop-and-drag menu maker and intuitive online slideshow editor. Changing the logo, adding social media icons and updating links is easy too.

27

Do i need to provide content for my website?

Yes, after all, it is your business that you will be promoting so who better to provide the content than you!

28

When do i start paying?

You need to choose your plan and complete your registration process. You are required to make your first bill payment to proceed to design work. They monthly invoice will be sent to your email / client dashboard.

29

Can i Cancel at any time?

No. You can’t cancel your contract. If wish to cancel your contract before expired, no data files given to you and we keep all your hosting, email and domain name till payment settle.

30

Is there really no setup fee?

That’s right, we don’t charge a setup fee. We want to prove our worth through our work and feel the best way to do this is by monthly fees rather than a one-off payment. We will start building your site as soon as the first monthly payment is received.

31

How Much Does its Cost?

Our affordable web design plans start from RM90.00 per month and this depends on what features you want on your website. We have three different pay monthly plans to choose from with different features, so you can go through each plan and decide which one fits your needs.

32

When to pay for SEM Packages?

Our plans are based on monthly payment basis.

33

Can I upgrade my Plan subscription?

Yes, you can upgrade as well as downgrade your plan as per your need. Contact us in such cases. We can discuss and implement the changes in your plan.

34

Can you brief me the starting procedure of the Campaign?

Basic step is that we set the margin of RM300 to RM3000. Every project is discussed in initial stage after a clear understanding of project, the plan is prepared for the particular project. As Each business is unique and for them marketing strategies should also be unique.

35

Can you guarantee positive results to my Business?

It is a fact that you have better understanding of your business , so we do understand the promotional ways to promote your business. Through our expertise in online marketing field, we can bring the best possible results for your business. We have done it for thousands of our clients and we can do it for your business as well.

36

What should I choose Lotusarts’s SEM services ?

There are thousands of reasons to choose Lotusarts services. So if we talk about SEM specifically, we can optimize your PPC campaign as per your business need. PPC is the best way to increase ROI. We provide effective PPC services that can convert potential leads into customers.

37

Do I need Facebook fans and Instagram followers to sign up?

Having good, sturdy Facebook fans and instagram followers are needed. No matter how catchy or brilliant our posts are, they would go in vain without any people to view them. It’s not a requirement to have an enormous number of fans or followers; you only require a sensible number of real people who can view your posts. If you do not have a Facebook fanpage or an Instagram account of if you don’t have any fans or followers, please check out our blog for tips on starting and growing your page. The only exception we can make is for established businesses with an email list or an audience. If you are willing to announce your Facebook fanpage or you Instagram account to your existing list to get it up to 100 real fans, then we can work with you. Consider running a Facebook or Instagram ad campaign to grow your audience before signing up.

38

Do I have to sign a contract?

Nope. No contracts. Cancel anytime. This keeps us on our toes, trying to impress you every month. It reduces the risk on your end to test drive our service. We have a service guarantee, if you aren’t happy with something, we will try to fix it or simply cancel the subscription. If you need to cancel for any reason, it’s not a problem. We just ask that you give us a feedback so that we can improve the service for the next customers.

39

I have many things I want to put in the page but I have no time. Will you help?

You can email us any content ideas, photos, promos, etc and we will prepare a professional post for you if you are on the go. If it happens occasionally, then we won’t include it in the daily post limit. If it starts to happen often, and you like the convenience, we will simply ask you to upgrade our plan.

40

Can I post my own photo, video or article?

Technically, it’s your Instagram and Facebook account; hence, you’re more than welcome to put your own photos, videos or articles especially those which you deem suitable to the page.

41

What do you post exactly?

On Facebook, we post a variety of different content to engage your audience. Text, photos, videos, graphic viral images, promos, repurposed content, industry news, trivia, polls, etc. Whatever gets your audience excited and coming back. Over time, we will be able to see what they respond to mostly and at which specific times during the day. On Instagram, we post a diversity of pictures and videos. Experts also know how to draw followers to thought-provoking or funny captions. With this full-proof plan, likes and comments will surely keep coming.

42

Do you know what to post?

We make sure that upon agreement, you are to answer some questions that will be vital for our experts to get to know your business, your marketing style, and your overall goal. With the tough competition in the industry, it’s important that you have something that stands out from others. We are to incorporate your style into the photos, videos and articles posted in the Instagram and Facebook account to help achieve your business goals. After this getting-to-know your business stage, we will carefully lay down plans and finally, set a date in launching your account. It is important that during these days, your voice is heard. That way, we can meet to an understanding to where the page is directed. Your opinion will be continuously asked during those days.

43

Who will actually be posting on my fanpage and Instagram account?

Trained content specialists are at your service. They will supply you with the enticing photos, videos and article that your Instagram and Facebook page needs. We assure that these people have the skills to do the job. They are equipped with excellent communication skills and sufficient knowledge on business marketing and advertisement. Their ideas and concepts are validated and checked whether it will suit your page and attract your followers to like it. They will work towards the goal of improving your Facebook and Instagram popularity, along with your business’ reputation. All actions are fully calculated and complete responsibility will be given to the assigned specialists working with you.

44

Which control panels do you support?

We support cPanel/WHM, which, if you purchase it through us, will get automatically installed on your server, and will be ready in minutes. No only do you save in licensing costs, but you don’t have the headache of installing cPanel

45

How do I access my Dedicated Server?

There are several ways to access your server:

  • SSH – you can access your server through any SSH client using the root credentials we provide to you
  • cPanel – if you have chosen to purchase cPanel from us, you can access and manage your server through the cPanel/WHM control panel
  • Dedicated Server Control Panel – you can also perform frequent operations, such as Stopping, Starting and Restarting your server through our web-based control panel, which comes bundled with every server
46

What are the Operating System (OS) options available?

Each Dedicated server comes installed with CentOS 6.5, the latest version of an enterprise-grade Linux OS based on Red Hat Enterprise Linux (RHEL). We are also working on adding more OS flavors, starting with Ubuntu, which is coming soon.

47

How do I expand the storage capacity on my server?

With our custom in-house Shared Storage device, you can add a near infinite amount of storage to your server. While your server has 1TB of local storage, you can choose to expand this by adding space instantly to your server on our Shared Storage Device. This will be instantly attached to your server as a disk, at which point you can format it and mount it. You can choose to buy anywhere from 50GB to 500GB of storage at a time.

48

What is the speed of the network port/uplink on my server?

We allow speeds of up to 1Gbps on each server’s network port.

49

What kind of hardware do you use for each Dedicated server?

Our Dedicated servers use the SuperMicro blade chassis, which has a small footprint with reduced power consumption and cooling requirements. These efficiencies allow us to pass cost savings down to you so your costs are kept to a minimum. Our servers are powered Intel Xeon HyperThreaded processors, DDR3 RAM and 7200RPM SATA drives.

50

When will my Dedicated server be ready once I’ve placed the order?

We use a proprietary provisioning system which ensures that your server is ready instantly.Yes, you read that right – your server is available for use immediately. No 24 hour wait, no setup fees.

51

What kind of support do I get with my Dedicated server?

Lotusarts offers two levels of support for your Dedicated Server: Core-Managed and Fully Managed. All servers come with Core-Managed support, and if you have chosen to purchase cPanel through us, we offer Fully Managed support.

52

Do I get root access to my Dedicated server?

Yes, you get full root access, which means you have full administrative control of your server. This means you have complete control of your server, and can choose to install any software you wish to.

53

What kind of support do you offer?

VPS Hosting comes with Fully Managed Support. You can check out the entire list of items that we support in the support section mentioned above.

54

Can I upgrade between VPS plans?

Yes. Our VPS plans are very scalable. This means you can upgrade or downgrade your existing plan at any time and instantaneously.

55

Can I install control panels on my VPS package?

Yes. The control panel we offer is cPanel for which you will be billed separately from your VPS package. We have an automated installation process configured to help make your control panel setup easy.

56

Can I install any kind of software on my VPS Package?

Since you have full root access, you can install any software that is compatible on your VPS package. However, any software that violates our Acceptable Usage Policy will not be allowed.

57

What Virtualization software do you use?

We use Parallels Virtuozzo Containers (PVC).

58

What are the advantages of VPS Hosting?

The three main advantages that come with VPS Hosting are:

  • Complete Isolation:Your VPS package and its applications remain unaffected irrespective of what another users does on the server
  • Root Access:This allows you to install any compatible application of your choice
  • Guaranteed Resources:Irrespective of any situation, the CPU, RAM, HDD and bandwidth that have been allocated to your package will always be available for your applications.
59

What does Virtual Private Server (VPS) Hosting mean?

Using a technology called Virtualization, isolated virtual machines are created. These come with dedicated resources and full root access which gives you all the features and functions of a dedicated server at no additional cost. This is termed as Virtual Private Server (VPS) Hosting.

60

IMPORTANT

  1. For com,net,biz,org,info,us,name, if your domain expired with your old Registrar, and you renewed it with them, then do not Transfer it within 45 days of the previous expiry date since it will not add 1 more year to your domain name, and you will lose out on the Renewal fees paid to the older Registrar.
  2. ICANN & Registry regulations prohibit the transfer of domain names that have been registered or previously transferred within the last 60 Days. Please wait for 60 days from the date of registration or previous transfer before applying for a transfer of such domain names.
  3. Domain names payment are not refundable once it is registered or renewed.
  4. All domain name is subjected to the registrar Terms Of Services Agreement. Kindly contact us should you want to know the Terms Of Services for domain registration.
  5. All domain name is also subjected to our Terms Of Services Agreement.

You may Fax the supporting document and proof of payment to 03-80669583 or email (Print Screen) to sales@lotusarts.my

61

Supporting Documents:

  • .com.my, .net.my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor)
  • .org.my = Letter from Government Ministry that Endorse the Organization
  • .edu.my = For Ministry School (Letter from Prinicipal to Apply for the Domain on the School Letterhead), For Private School (Letter from Malaysia Ministry of Education that approve the Organization as an Educational Institution)
  • .gov.my = Letter From the Govt. Department’s Director.
  • .name.my = Photocopy of Identification Card.
  • .my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor) Or Malaysian Identification Card (Individual)
62

Prepare required registration information

Make sure you have all the required information ready after/before ordering, this will help us to help you have your domain activated / Registered with the relevant domain registrar. We are not able to proceed with the domain registration before we receive the supporting Document and Payment.

  • For .com, .net, .org, .biz, .info & .us your order will be filled anywhere from minutes to 12 hours upon receiving your proof of payment. No Supporting Documents is required.
  • For NEW Domain Registration of .com.my, .net.my, .org.my, .edu.my, .gov.my & .name.my your order will be filled anywhere from minutes to 12-48 hours after receiving your supporting document and your proof of payment.
63

WHAT KIND OF WEB HOSTING PLAN DO I NEED?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

64

How do I purchase a Dedicated Hosting ?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

65

PURCHASED A HOSTING, NOW WHAT DO I DO?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

66

HOW DO I TRANSFER WEB PAGES TO SERVER?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

67

What is a Dedicated IP?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

01

Can I transfer my existing G Suite account to Lotusarts?

No, not at this time. It’s a feature we are looking into utilizing at a future date.

02

How do I access my G Suite Manager?

There are three ways to access the G Suite Manager page:

  • On the G Suite home page, click on “Manage G Suite” in the top right corner.
  • Right after your G Suite purchase, on the order confirmation page, click on the green button “Continue to activate your Google account”.
  • Go to your Account Dashboard by logging in, then scroll down to the Web Services section and click on G Suite by Google Cloud link.
03

Do I need a domain name in order to use G Suite?

To use G Suite by Google Cloud, you need your Lotusarts domain. Your domain name is what appears after the www. in your website URL. If you already have a domain, enter it when you sign up. (You’ll be asked to verify that you own the domain.) If you don’t have a domain or want a different one, you can purchase a domain of your choice (if available) when you sign up for G Suite by Google Cloud.

04

How many email boxes can I get when I purchase G Suite?

If you sign up for a 14-day free trial, you can add up to 10 users. After the trial ends, you can add more users. There’s no limit on the number of users outside the free trial.

05

Do I need a Google Account in order to use G Suite?

No, you don’t need to have a Google Account.

06

What is the difference between G Suite by Google Cloud and my current Lotusarts Email?

G Suite by Google Cloud includes Google’s Gmail service, which replaces your current Lotusarts email service if you have it enabled. You can only have one email service on your domain name at the same time.

07

If I only want one of the products, do I have to buy the entire suite?

Yes, G Suite by Google Cloud is designed as an all-in-one solution with integrated tools that work seamlessly together. For instance, you can receive a message in Gmail and instantly convert it into a Calendar event. When you make a comment in Docs, Sheets or Slides, collaborators automatically receive email alerts. With a single click, you can launch a Hangouts video meeting from your inbox or calendar. Using these tools as a complete package improves productivity while giving your business the most value. However, you are welcome to purchase the suite and only use the services of your choice.

08

What happens if a Lotusarts freelancer is unavailable for the days or times he/she is scheduled to work with me?

Lotusarts goes to every possible length to ensure that this NEVER happens. AtLotusarts, we completely understand dependability is of the utmost importance. Thus, we take measures to ensure that availability and reliability is a top priority for our freelancers. However, in the extremely unlikely circumstance that such a situation arises, Lotusarts will credit back the time billed to the client.

09

Who owns the legal rights to the work created by a Lotusarts freelancer?

The client. Lotusarts is in the business of supplying freelancers of the highest caliber, not collecting intellectual property. All work created by a Lotusarts is the property of the client.

10

Why do i need to rate the designer ?

By rating our designer, it will help us improve on our designer’s standards.

11

What if the designer is required to work OT ?

The designer will then provide you with an OT Form with the written extra hours for your approval. (OT Rates for the designer’s level will be visible in packages).

12

How do i get packages detail ?

Once you submit the request, We will email you our package detail to your registered email account with our system. Once you select packages you can purchase it or make payment thru Online Banking or Direct Banking.

13

How do i pay the designer ?

All you need to do is purchase the package from Lotusarts and will pay the designer for you.

14

How long will it take to get the designer ?

It will take around 2-3 working days to find the most suitable designer for your job request.

15

How do i make a Job Request ?

You can submit your request by sending us the “Hire Now” Button at our website.

16

Are you based in Malaysia?

Yes, we are based in Malaysia at Puchong, Selangor, in between Kuala Lumpur City and Putrajaya / Cyberjaya. We are 100% Malaysian owned and operated.

17

Why are your prices so low?

We’ve built hundreds of eCommerce websites for Malaysian and Singaporean businesses and we’re very efficient at it. We strive to make eCommerce available to everyone. We’ve developed smart automation software, which allows us to offer a high-end product at a very affordable price.

18

Can I sell my website for a profit?

Yes, you will have complete ownership of your website and you can sell it for however much you like.

19

What level of support do you provide?

We provide ongoing email support for our eCommerce websites. If you need help with anything related to your website just send us an email and we will promptly reply. We also provide step-by-step instructions for using the site along with video tutorials. You will also receive access to a support forum where you can ask questions and search for answers.

20

Do you setup the shipping and payment modules for me?

Yes, we configure your website to use PayPal and Malaysia Selected Payment Gateway and we can set up any other payment or shipping method you require.

21

Can I use my own web hosting?

If you prefer to use your own web hosting, you can move your entire website to a new web hosting account after it has been setup.

22

Can I use my own domain name?

Yes, if you already have a domain name, you can choose that option when you place your order.

23

How much does web hosting cost?

Web hosting is free for the first year. After the first year, you can renew your web hosting.

24

Do I get a free domain name?

Yes, you will receive a free 1 year .com domain registration with your eCommerce website. After 1 years you can renew your domain name.

25

How many products can I sell on my website?

You will be able to list around 2000 products on your site. We can increase your disk space at anytime if you need to list more products than that. Some of our customers are selling over 10,000 products on their websites. It also works great if you only have a few products to sell.

26

Will I be able to update the design and content myself?

You can change any part of the site you want using our easy-to-use homepage builder, drop-and-drag menu maker and intuitive online slideshow editor. Changing the logo, adding social media icons and updating links is easy too.

27

Do i need to provide content for my website?

Yes, after all, it is your business that you will be promoting so who better to provide the content than you!

28

When do i start paying?

You need to choose your plan and complete your registration process. You are required to make your first bill payment to proceed to design work. They monthly invoice will be sent to your email / client dashboard.

29

Can i Cancel at any time?

No. You can’t cancel your contract. If wish to cancel your contract before expired, no data files given to you and we keep all your hosting, email and domain name till payment settle.

30

Is there really no setup fee?

That’s right, we don’t charge a setup fee. We want to prove our worth through our work and feel the best way to do this is by monthly fees rather than a one-off payment. We will start building your site as soon as the first monthly payment is received.

31

How Much Does its Cost?

Our affordable web design plans start from RM90.00 per month and this depends on what features you want on your website. We have three different pay monthly plans to choose from with different features, so you can go through each plan and decide which one fits your needs.

32

When to pay for SEM Packages?

Our plans are based on monthly payment basis.

33

Can I upgrade my Plan subscription?

Yes, you can upgrade as well as downgrade your plan as per your need. Contact us in such cases. We can discuss and implement the changes in your plan.

34

Can you brief me the starting procedure of the Campaign?

Basic step is that we set the margin of RM300 to RM3000. Every project is discussed in initial stage after a clear understanding of project, the plan is prepared for the particular project. As Each business is unique and for them marketing strategies should also be unique.

35

Can you guarantee positive results to my Business?

It is a fact that you have better understanding of your business , so we do understand the promotional ways to promote your business. Through our expertise in online marketing field, we can bring the best possible results for your business. We have done it for thousands of our clients and we can do it for your business as well.

36

What should I choose Lotusarts’s SEM services ?

There are thousands of reasons to choose Lotusarts services. So if we talk about SEM specifically, we can optimize your PPC campaign as per your business need. PPC is the best way to increase ROI. We provide effective PPC services that can convert potential leads into customers.

37

Do I need Facebook fans and Instagram followers to sign up?

Having good, sturdy Facebook fans and instagram followers are needed. No matter how catchy or brilliant our posts are, they would go in vain without any people to view them. It’s not a requirement to have an enormous number of fans or followers; you only require a sensible number of real people who can view your posts. If you do not have a Facebook fanpage or an Instagram account of if you don’t have any fans or followers, please check out our blog for tips on starting and growing your page. The only exception we can make is for established businesses with an email list or an audience. If you are willing to announce your Facebook fanpage or you Instagram account to your existing list to get it up to 100 real fans, then we can work with you. Consider running a Facebook or Instagram ad campaign to grow your audience before signing up.

38

Do I have to sign a contract?

Nope. No contracts. Cancel anytime. This keeps us on our toes, trying to impress you every month. It reduces the risk on your end to test drive our service. We have a service guarantee, if you aren’t happy with something, we will try to fix it or simply cancel the subscription. If you need to cancel for any reason, it’s not a problem. We just ask that you give us a feedback so that we can improve the service for the next customers.

39

I have many things I want to put in the page but I have no time. Will you help?

You can email us any content ideas, photos, promos, etc and we will prepare a professional post for you if you are on the go. If it happens occasionally, then we won’t include it in the daily post limit. If it starts to happen often, and you like the convenience, we will simply ask you to upgrade our plan.

40

Can I post my own photo, video or article?

Technically, it’s your Instagram and Facebook account; hence, you’re more than welcome to put your own photos, videos or articles especially those which you deem suitable to the page.

41

What do you post exactly?

On Facebook, we post a variety of different content to engage your audience. Text, photos, videos, graphic viral images, promos, repurposed content, industry news, trivia, polls, etc. Whatever gets your audience excited and coming back. Over time, we will be able to see what they respond to mostly and at which specific times during the day. On Instagram, we post a diversity of pictures and videos. Experts also know how to draw followers to thought-provoking or funny captions. With this full-proof plan, likes and comments will surely keep coming.

42

Do you know what to post?

We make sure that upon agreement, you are to answer some questions that will be vital for our experts to get to know your business, your marketing style, and your overall goal. With the tough competition in the industry, it’s important that you have something that stands out from others. We are to incorporate your style into the photos, videos and articles posted in the Instagram and Facebook account to help achieve your business goals. After this getting-to-know your business stage, we will carefully lay down plans and finally, set a date in launching your account. It is important that during these days, your voice is heard. That way, we can meet to an understanding to where the page is directed. Your opinion will be continuously asked during those days.

43

Who will actually be posting on my fanpage and Instagram account?

Trained content specialists are at your service. They will supply you with the enticing photos, videos and article that your Instagram and Facebook page needs. We assure that these people have the skills to do the job. They are equipped with excellent communication skills and sufficient knowledge on business marketing and advertisement. Their ideas and concepts are validated and checked whether it will suit your page and attract your followers to like it. They will work towards the goal of improving your Facebook and Instagram popularity, along with your business’ reputation. All actions are fully calculated and complete responsibility will be given to the assigned specialists working with you.

44

Which control panels do you support?

We support cPanel/WHM, which, if you purchase it through us, will get automatically installed on your server, and will be ready in minutes. No only do you save in licensing costs, but you don’t have the headache of installing cPanel

45

How do I access my Dedicated Server?

There are several ways to access your server:

  • SSH – you can access your server through any SSH client using the root credentials we provide to you
  • cPanel – if you have chosen to purchase cPanel from us, you can access and manage your server through the cPanel/WHM control panel
  • Dedicated Server Control Panel – you can also perform frequent operations, such as Stopping, Starting and Restarting your server through our web-based control panel, which comes bundled with every server
46

What are the Operating System (OS) options available?

Each Dedicated server comes installed with CentOS 6.5, the latest version of an enterprise-grade Linux OS based on Red Hat Enterprise Linux (RHEL). We are also working on adding more OS flavors, starting with Ubuntu, which is coming soon.

47

How do I expand the storage capacity on my server?

With our custom in-house Shared Storage device, you can add a near infinite amount of storage to your server. While your server has 1TB of local storage, you can choose to expand this by adding space instantly to your server on our Shared Storage Device. This will be instantly attached to your server as a disk, at which point you can format it and mount it. You can choose to buy anywhere from 50GB to 500GB of storage at a time.

48

What is the speed of the network port/uplink on my server?

We allow speeds of up to 1Gbps on each server’s network port.

49

What kind of hardware do you use for each Dedicated server?

Our Dedicated servers use the SuperMicro blade chassis, which has a small footprint with reduced power consumption and cooling requirements. These efficiencies allow us to pass cost savings down to you so your costs are kept to a minimum. Our servers are powered Intel Xeon HyperThreaded processors, DDR3 RAM and 7200RPM SATA drives.

50

When will my Dedicated server be ready once I’ve placed the order?

We use a proprietary provisioning system which ensures that your server is ready instantly.Yes, you read that right – your server is available for use immediately. No 24 hour wait, no setup fees.

51

What kind of support do I get with my Dedicated server?

Lotusarts offers two levels of support for your Dedicated Server: Core-Managed and Fully Managed. All servers come with Core-Managed support, and if you have chosen to purchase cPanel through us, we offer Fully Managed support.

52

Do I get root access to my Dedicated server?

Yes, you get full root access, which means you have full administrative control of your server. This means you have complete control of your server, and can choose to install any software you wish to.

53

What kind of support do you offer?

VPS Hosting comes with Fully Managed Support. You can check out the entire list of items that we support in the support section mentioned above.

54

Can I upgrade between VPS plans?

Yes. Our VPS plans are very scalable. This means you can upgrade or downgrade your existing plan at any time and instantaneously.

55

Can I install control panels on my VPS package?

Yes. The control panel we offer is cPanel for which you will be billed separately from your VPS package. We have an automated installation process configured to help make your control panel setup easy.

56

Can I install any kind of software on my VPS Package?

Since you have full root access, you can install any software that is compatible on your VPS package. However, any software that violates our Acceptable Usage Policy will not be allowed.

57

What Virtualization software do you use?

We use Parallels Virtuozzo Containers (PVC).

58

What are the advantages of VPS Hosting?

The three main advantages that come with VPS Hosting are:

  • Complete Isolation:Your VPS package and its applications remain unaffected irrespective of what another users does on the server
  • Root Access:This allows you to install any compatible application of your choice
  • Guaranteed Resources:Irrespective of any situation, the CPU, RAM, HDD and bandwidth that have been allocated to your package will always be available for your applications.
59

What does Virtual Private Server (VPS) Hosting mean?

Using a technology called Virtualization, isolated virtual machines are created. These come with dedicated resources and full root access which gives you all the features and functions of a dedicated server at no additional cost. This is termed as Virtual Private Server (VPS) Hosting.

60

IMPORTANT

  1. For com,net,biz,org,info,us,name, if your domain expired with your old Registrar, and you renewed it with them, then do not Transfer it within 45 days of the previous expiry date since it will not add 1 more year to your domain name, and you will lose out on the Renewal fees paid to the older Registrar.
  2. ICANN & Registry regulations prohibit the transfer of domain names that have been registered or previously transferred within the last 60 Days. Please wait for 60 days from the date of registration or previous transfer before applying for a transfer of such domain names.
  3. Domain names payment are not refundable once it is registered or renewed.
  4. All domain name is subjected to the registrar Terms Of Services Agreement. Kindly contact us should you want to know the Terms Of Services for domain registration.
  5. All domain name is also subjected to our Terms Of Services Agreement.

You may Fax the supporting document and proof of payment to 03-80669583 or email (Print Screen) to sales@lotusarts.my

61

Supporting Documents:

  • .com.my, .net.my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor)
  • .org.my = Letter from Government Ministry that Endorse the Organization
  • .edu.my = For Ministry School (Letter from Prinicipal to Apply for the Domain on the School Letterhead), For Private School (Letter from Malaysia Ministry of Education that approve the Organization as an Educational Institution)
  • .gov.my = Letter From the Govt. Department’s Director.
  • .name.my = Photocopy of Identification Card.
  • .my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor) Or Malaysian Identification Card (Individual)
62

Prepare required registration information

Make sure you have all the required information ready after/before ordering, this will help us to help you have your domain activated / Registered with the relevant domain registrar. We are not able to proceed with the domain registration before we receive the supporting Document and Payment.

  • For .com, .net, .org, .biz, .info & .us your order will be filled anywhere from minutes to 12 hours upon receiving your proof of payment. No Supporting Documents is required.
  • For NEW Domain Registration of .com.my, .net.my, .org.my, .edu.my, .gov.my & .name.my your order will be filled anywhere from minutes to 12-48 hours after receiving your supporting document and your proof of payment.
63

WHAT KIND OF WEB HOSTING PLAN DO I NEED?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

64

How do I purchase a Dedicated Hosting ?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

65

PURCHASED A HOSTING, NOW WHAT DO I DO?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

66

HOW DO I TRANSFER WEB PAGES TO SERVER?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

67

What is a Dedicated IP?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

01

Can I transfer my existing G Suite account to Lotusarts?

No, not at this time. It’s a feature we are looking into utilizing at a future date.

02

How do I access my G Suite Manager?

There are three ways to access the G Suite Manager page:

  • On the G Suite home page, click on “Manage G Suite” in the top right corner.
  • Right after your G Suite purchase, on the order confirmation page, click on the green button “Continue to activate your Google account”.
  • Go to your Account Dashboard by logging in, then scroll down to the Web Services section and click on G Suite by Google Cloud link.
03

Do I need a domain name in order to use G Suite?

To use G Suite by Google Cloud, you need your Lotusarts domain. Your domain name is what appears after the www. in your website URL. If you already have a domain, enter it when you sign up. (You’ll be asked to verify that you own the domain.) If you don’t have a domain or want a different one, you can purchase a domain of your choice (if available) when you sign up for G Suite by Google Cloud.

04

How many email boxes can I get when I purchase G Suite?

If you sign up for a 14-day free trial, you can add up to 10 users. After the trial ends, you can add more users. There’s no limit on the number of users outside the free trial.

05

Do I need a Google Account in order to use G Suite?

No, you don’t need to have a Google Account.

06

What is the difference between G Suite by Google Cloud and my current Lotusarts Email?

G Suite by Google Cloud includes Google’s Gmail service, which replaces your current Lotusarts email service if you have it enabled. You can only have one email service on your domain name at the same time.

07

If I only want one of the products, do I have to buy the entire suite?

Yes, G Suite by Google Cloud is designed as an all-in-one solution with integrated tools that work seamlessly together. For instance, you can receive a message in Gmail and instantly convert it into a Calendar event. When you make a comment in Docs, Sheets or Slides, collaborators automatically receive email alerts. With a single click, you can launch a Hangouts video meeting from your inbox or calendar. Using these tools as a complete package improves productivity while giving your business the most value. However, you are welcome to purchase the suite and only use the services of your choice.

08

What happens if a Lotusarts freelancer is unavailable for the days or times he/she is scheduled to work with me?

Lotusarts goes to every possible length to ensure that this NEVER happens. AtLotusarts, we completely understand dependability is of the utmost importance. Thus, we take measures to ensure that availability and reliability is a top priority for our freelancers. However, in the extremely unlikely circumstance that such a situation arises, Lotusarts will credit back the time billed to the client.

09

Who owns the legal rights to the work created by a Lotusarts freelancer?

The client. Lotusarts is in the business of supplying freelancers of the highest caliber, not collecting intellectual property. All work created by a Lotusarts is the property of the client.

10

Why do i need to rate the designer ?

By rating our designer, it will help us improve on our designer’s standards.

11

What if the designer is required to work OT ?

The designer will then provide you with an OT Form with the written extra hours for your approval. (OT Rates for the designer’s level will be visible in packages).

12

How do i get packages detail ?

Once you submit the request, We will email you our package detail to your registered email account with our system. Once you select packages you can purchase it or make payment thru Online Banking or Direct Banking.

13

How do i pay the designer ?

All you need to do is purchase the package from Lotusarts and will pay the designer for you.

14

How long will it take to get the designer ?

It will take around 2-3 working days to find the most suitable designer for your job request.

15

How do i make a Job Request ?

You can submit your request by sending us the “Hire Now” Button at our website.

16

Are you based in Malaysia?

Yes, we are based in Malaysia at Puchong, Selangor, in between Kuala Lumpur City and Putrajaya / Cyberjaya. We are 100% Malaysian owned and operated.

17

Why are your prices so low?

We’ve built hundreds of eCommerce websites for Malaysian and Singaporean businesses and we’re very efficient at it. We strive to make eCommerce available to everyone. We’ve developed smart automation software, which allows us to offer a high-end product at a very affordable price.

18

Can I sell my website for a profit?

Yes, you will have complete ownership of your website and you can sell it for however much you like.

19

What level of support do you provide?

We provide ongoing email support for our eCommerce websites. If you need help with anything related to your website just send us an email and we will promptly reply. We also provide step-by-step instructions for using the site along with video tutorials. You will also receive access to a support forum where you can ask questions and search for answers.

20

Do you setup the shipping and payment modules for me?

Yes, we configure your website to use PayPal and Malaysia Selected Payment Gateway and we can set up any other payment or shipping method you require.

21

Can I use my own web hosting?

If you prefer to use your own web hosting, you can move your entire website to a new web hosting account after it has been setup.

22

Can I use my own domain name?

Yes, if you already have a domain name, you can choose that option when you place your order.

23

How much does web hosting cost?

Web hosting is free for the first year. After the first year, you can renew your web hosting.

24

Do I get a free domain name?

Yes, you will receive a free 1 year .com domain registration with your eCommerce website. After 1 years you can renew your domain name.

25

How many products can I sell on my website?

You will be able to list around 2000 products on your site. We can increase your disk space at anytime if you need to list more products than that. Some of our customers are selling over 10,000 products on their websites. It also works great if you only have a few products to sell.

26

Will I be able to update the design and content myself?

You can change any part of the site you want using our easy-to-use homepage builder, drop-and-drag menu maker and intuitive online slideshow editor. Changing the logo, adding social media icons and updating links is easy too.

27

Do i need to provide content for my website?

Yes, after all, it is your business that you will be promoting so who better to provide the content than you!

28

When do i start paying?

You need to choose your plan and complete your registration process. You are required to make your first bill payment to proceed to design work. They monthly invoice will be sent to your email / client dashboard.

29

Can i Cancel at any time?

No. You can’t cancel your contract. If wish to cancel your contract before expired, no data files given to you and we keep all your hosting, email and domain name till payment settle.

30

Is there really no setup fee?

That’s right, we don’t charge a setup fee. We want to prove our worth through our work and feel the best way to do this is by monthly fees rather than a one-off payment. We will start building your site as soon as the first monthly payment is received.

31

How Much Does its Cost?

Our affordable web design plans start from RM90.00 per month and this depends on what features you want on your website. We have three different pay monthly plans to choose from with different features, so you can go through each plan and decide which one fits your needs.

32

When to pay for SEM Packages?

Our plans are based on monthly payment basis.

33

Can I upgrade my Plan subscription?

Yes, you can upgrade as well as downgrade your plan as per your need. Contact us in such cases. We can discuss and implement the changes in your plan.

34

Can you brief me the starting procedure of the Campaign?

Basic step is that we set the margin of RM300 to RM3000. Every project is discussed in initial stage after a clear understanding of project, the plan is prepared for the particular project. As Each business is unique and for them marketing strategies should also be unique.

35

Can you guarantee positive results to my Business?

It is a fact that you have better understanding of your business , so we do understand the promotional ways to promote your business. Through our expertise in online marketing field, we can bring the best possible results for your business. We have done it for thousands of our clients and we can do it for your business as well.

36

What should I choose Lotusarts’s SEM services ?

There are thousands of reasons to choose Lotusarts services. So if we talk about SEM specifically, we can optimize your PPC campaign as per your business need. PPC is the best way to increase ROI. We provide effective PPC services that can convert potential leads into customers.

37

Do I need Facebook fans and Instagram followers to sign up?

Having good, sturdy Facebook fans and instagram followers are needed. No matter how catchy or brilliant our posts are, they would go in vain without any people to view them. It’s not a requirement to have an enormous number of fans or followers; you only require a sensible number of real people who can view your posts. If you do not have a Facebook fanpage or an Instagram account of if you don’t have any fans or followers, please check out our blog for tips on starting and growing your page. The only exception we can make is for established businesses with an email list or an audience. If you are willing to announce your Facebook fanpage or you Instagram account to your existing list to get it up to 100 real fans, then we can work with you. Consider running a Facebook or Instagram ad campaign to grow your audience before signing up.

38

Do I have to sign a contract?

Nope. No contracts. Cancel anytime. This keeps us on our toes, trying to impress you every month. It reduces the risk on your end to test drive our service. We have a service guarantee, if you aren’t happy with something, we will try to fix it or simply cancel the subscription. If you need to cancel for any reason, it’s not a problem. We just ask that you give us a feedback so that we can improve the service for the next customers.

39

I have many things I want to put in the page but I have no time. Will you help?

You can email us any content ideas, photos, promos, etc and we will prepare a professional post for you if you are on the go. If it happens occasionally, then we won’t include it in the daily post limit. If it starts to happen often, and you like the convenience, we will simply ask you to upgrade our plan.

40

Can I post my own photo, video or article?

Technically, it’s your Instagram and Facebook account; hence, you’re more than welcome to put your own photos, videos or articles especially those which you deem suitable to the page.

41

What do you post exactly?

On Facebook, we post a variety of different content to engage your audience. Text, photos, videos, graphic viral images, promos, repurposed content, industry news, trivia, polls, etc. Whatever gets your audience excited and coming back. Over time, we will be able to see what they respond to mostly and at which specific times during the day. On Instagram, we post a diversity of pictures and videos. Experts also know how to draw followers to thought-provoking or funny captions. With this full-proof plan, likes and comments will surely keep coming.

42

Do you know what to post?

We make sure that upon agreement, you are to answer some questions that will be vital for our experts to get to know your business, your marketing style, and your overall goal. With the tough competition in the industry, it’s important that you have something that stands out from others. We are to incorporate your style into the photos, videos and articles posted in the Instagram and Facebook account to help achieve your business goals. After this getting-to-know your business stage, we will carefully lay down plans and finally, set a date in launching your account. It is important that during these days, your voice is heard. That way, we can meet to an understanding to where the page is directed. Your opinion will be continuously asked during those days.

43

Who will actually be posting on my fanpage and Instagram account?

Trained content specialists are at your service. They will supply you with the enticing photos, videos and article that your Instagram and Facebook page needs. We assure that these people have the skills to do the job. They are equipped with excellent communication skills and sufficient knowledge on business marketing and advertisement. Their ideas and concepts are validated and checked whether it will suit your page and attract your followers to like it. They will work towards the goal of improving your Facebook and Instagram popularity, along with your business’ reputation. All actions are fully calculated and complete responsibility will be given to the assigned specialists working with you.

44

Which control panels do you support?

We support cPanel/WHM, which, if you purchase it through us, will get automatically installed on your server, and will be ready in minutes. No only do you save in licensing costs, but you don’t have the headache of installing cPanel

45

How do I access my Dedicated Server?

There are several ways to access your server:

  • SSH – you can access your server through any SSH client using the root credentials we provide to you
  • cPanel – if you have chosen to purchase cPanel from us, you can access and manage your server through the cPanel/WHM control panel
  • Dedicated Server Control Panel – you can also perform frequent operations, such as Stopping, Starting and Restarting your server through our web-based control panel, which comes bundled with every server
46

What are the Operating System (OS) options available?

Each Dedicated server comes installed with CentOS 6.5, the latest version of an enterprise-grade Linux OS based on Red Hat Enterprise Linux (RHEL). We are also working on adding more OS flavors, starting with Ubuntu, which is coming soon.

47

How do I expand the storage capacity on my server?

With our custom in-house Shared Storage device, you can add a near infinite amount of storage to your server. While your server has 1TB of local storage, you can choose to expand this by adding space instantly to your server on our Shared Storage Device. This will be instantly attached to your server as a disk, at which point you can format it and mount it. You can choose to buy anywhere from 50GB to 500GB of storage at a time.

48

What is the speed of the network port/uplink on my server?

We allow speeds of up to 1Gbps on each server’s network port.

49

What kind of hardware do you use for each Dedicated server?

Our Dedicated servers use the SuperMicro blade chassis, which has a small footprint with reduced power consumption and cooling requirements. These efficiencies allow us to pass cost savings down to you so your costs are kept to a minimum. Our servers are powered Intel Xeon HyperThreaded processors, DDR3 RAM and 7200RPM SATA drives.

50

When will my Dedicated server be ready once I’ve placed the order?

We use a proprietary provisioning system which ensures that your server is ready instantly.Yes, you read that right – your server is available for use immediately. No 24 hour wait, no setup fees.

51

What kind of support do I get with my Dedicated server?

Lotusarts offers two levels of support for your Dedicated Server: Core-Managed and Fully Managed. All servers come with Core-Managed support, and if you have chosen to purchase cPanel through us, we offer Fully Managed support.

52

Do I get root access to my Dedicated server?

Yes, you get full root access, which means you have full administrative control of your server. This means you have complete control of your server, and can choose to install any software you wish to.

53

What kind of support do you offer?

VPS Hosting comes with Fully Managed Support. You can check out the entire list of items that we support in the support section mentioned above.

54

Can I upgrade between VPS plans?

Yes. Our VPS plans are very scalable. This means you can upgrade or downgrade your existing plan at any time and instantaneously.

55

Can I install control panels on my VPS package?

Yes. The control panel we offer is cPanel for which you will be billed separately from your VPS package. We have an automated installation process configured to help make your control panel setup easy.

56

Can I install any kind of software on my VPS Package?

Since you have full root access, you can install any software that is compatible on your VPS package. However, any software that violates our Acceptable Usage Policy will not be allowed.

57

What Virtualization software do you use?

We use Parallels Virtuozzo Containers (PVC).

58

What are the advantages of VPS Hosting?

The three main advantages that come with VPS Hosting are:

  • Complete Isolation:Your VPS package and its applications remain unaffected irrespective of what another users does on the server
  • Root Access:This allows you to install any compatible application of your choice
  • Guaranteed Resources:Irrespective of any situation, the CPU, RAM, HDD and bandwidth that have been allocated to your package will always be available for your applications.
59

What does Virtual Private Server (VPS) Hosting mean?

Using a technology called Virtualization, isolated virtual machines are created. These come with dedicated resources and full root access which gives you all the features and functions of a dedicated server at no additional cost. This is termed as Virtual Private Server (VPS) Hosting.

60

IMPORTANT

  1. For com,net,biz,org,info,us,name, if your domain expired with your old Registrar, and you renewed it with them, then do not Transfer it within 45 days of the previous expiry date since it will not add 1 more year to your domain name, and you will lose out on the Renewal fees paid to the older Registrar.
  2. ICANN & Registry regulations prohibit the transfer of domain names that have been registered or previously transferred within the last 60 Days. Please wait for 60 days from the date of registration or previous transfer before applying for a transfer of such domain names.
  3. Domain names payment are not refundable once it is registered or renewed.
  4. All domain name is subjected to the registrar Terms Of Services Agreement. Kindly contact us should you want to know the Terms Of Services for domain registration.
  5. All domain name is also subjected to our Terms Of Services Agreement.

You may Fax the supporting document and proof of payment to 03-80669583 or email (Print Screen) to sales@lotusarts.my

61

Supporting Documents:

  • .com.my, .net.my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor)
  • .org.my = Letter from Government Ministry that Endorse the Organization
  • .edu.my = For Ministry School (Letter from Prinicipal to Apply for the Domain on the School Letterhead), For Private School (Letter from Malaysia Ministry of Education that approve the Organization as an Educational Institution)
  • .gov.my = Letter From the Govt. Department’s Director.
  • .name.my = Photocopy of Identification Card.
  • .my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor) Or Malaysian Identification Card (Individual)
62

Prepare required registration information

Make sure you have all the required information ready after/before ordering, this will help us to help you have your domain activated / Registered with the relevant domain registrar. We are not able to proceed with the domain registration before we receive the supporting Document and Payment.

  • For .com, .net, .org, .biz, .info & .us your order will be filled anywhere from minutes to 12 hours upon receiving your proof of payment. No Supporting Documents is required.
  • For NEW Domain Registration of .com.my, .net.my, .org.my, .edu.my, .gov.my & .name.my your order will be filled anywhere from minutes to 12-48 hours after receiving your supporting document and your proof of payment.
63

WHAT KIND OF WEB HOSTING PLAN DO I NEED?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

64

How do I purchase a Dedicated Hosting ?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

65

PURCHASED A HOSTING, NOW WHAT DO I DO?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

66

HOW DO I TRANSFER WEB PAGES TO SERVER?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

67

What is a Dedicated IP?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

01

Can I transfer my existing G Suite account to Lotusarts?

No, not at this time. It’s a feature we are looking into utilizing at a future date.

02

How do I access my G Suite Manager?

There are three ways to access the G Suite Manager page:

  • On the G Suite home page, click on “Manage G Suite” in the top right corner.
  • Right after your G Suite purchase, on the order confirmation page, click on the green button “Continue to activate your Google account”.
  • Go to your Account Dashboard by logging in, then scroll down to the Web Services section and click on G Suite by Google Cloud link.
03

Do I need a domain name in order to use G Suite?

To use G Suite by Google Cloud, you need your Lotusarts domain. Your domain name is what appears after the www. in your website URL. If you already have a domain, enter it when you sign up. (You’ll be asked to verify that you own the domain.) If you don’t have a domain or want a different one, you can purchase a domain of your choice (if available) when you sign up for G Suite by Google Cloud.

04

How many email boxes can I get when I purchase G Suite?

If you sign up for a 14-day free trial, you can add up to 10 users. After the trial ends, you can add more users. There’s no limit on the number of users outside the free trial.

05

Do I need a Google Account in order to use G Suite?

No, you don’t need to have a Google Account.

06

What is the difference between G Suite by Google Cloud and my current Lotusarts Email?

G Suite by Google Cloud includes Google’s Gmail service, which replaces your current Lotusarts email service if you have it enabled. You can only have one email service on your domain name at the same time.

07

If I only want one of the products, do I have to buy the entire suite?

Yes, G Suite by Google Cloud is designed as an all-in-one solution with integrated tools that work seamlessly together. For instance, you can receive a message in Gmail and instantly convert it into a Calendar event. When you make a comment in Docs, Sheets or Slides, collaborators automatically receive email alerts. With a single click, you can launch a Hangouts video meeting from your inbox or calendar. Using these tools as a complete package improves productivity while giving your business the most value. However, you are welcome to purchase the suite and only use the services of your choice.

08

What happens if a Lotusarts freelancer is unavailable for the days or times he/she is scheduled to work with me?

Lotusarts goes to every possible length to ensure that this NEVER happens. AtLotusarts, we completely understand dependability is of the utmost importance. Thus, we take measures to ensure that availability and reliability is a top priority for our freelancers. However, in the extremely unlikely circumstance that such a situation arises, Lotusarts will credit back the time billed to the client.

09

Who owns the legal rights to the work created by a Lotusarts freelancer?

The client. Lotusarts is in the business of supplying freelancers of the highest caliber, not collecting intellectual property. All work created by a Lotusarts is the property of the client.

10

Why do i need to rate the designer ?

By rating our designer, it will help us improve on our designer’s standards.

11

What if the designer is required to work OT ?

The designer will then provide you with an OT Form with the written extra hours for your approval. (OT Rates for the designer’s level will be visible in packages).

12

How do i get packages detail ?

Once you submit the request, We will email you our package detail to your registered email account with our system. Once you select packages you can purchase it or make payment thru Online Banking or Direct Banking.

13

How do i pay the designer ?

All you need to do is purchase the package from Lotusarts and will pay the designer for you.

14

How long will it take to get the designer ?

It will take around 2-3 working days to find the most suitable designer for your job request.

15

How do i make a Job Request ?

You can submit your request by sending us the “Hire Now” Button at our website.

16

Are you based in Malaysia?

Yes, we are based in Malaysia at Puchong, Selangor, in between Kuala Lumpur City and Putrajaya / Cyberjaya. We are 100% Malaysian owned and operated.

17

Why are your prices so low?

We’ve built hundreds of eCommerce websites for Malaysian and Singaporean businesses and we’re very efficient at it. We strive to make eCommerce available to everyone. We’ve developed smart automation software, which allows us to offer a high-end product at a very affordable price.

18

Can I sell my website for a profit?

Yes, you will have complete ownership of your website and you can sell it for however much you like.

19

What level of support do you provide?

We provide ongoing email support for our eCommerce websites. If you need help with anything related to your website just send us an email and we will promptly reply. We also provide step-by-step instructions for using the site along with video tutorials. You will also receive access to a support forum where you can ask questions and search for answers.

20

Do you setup the shipping and payment modules for me?

Yes, we configure your website to use PayPal and Malaysia Selected Payment Gateway and we can set up any other payment or shipping method you require.

21

Can I use my own web hosting?

If you prefer to use your own web hosting, you can move your entire website to a new web hosting account after it has been setup.

22

Can I use my own domain name?

Yes, if you already have a domain name, you can choose that option when you place your order.

23

How much does web hosting cost?

Web hosting is free for the first year. After the first year, you can renew your web hosting.

24

Do I get a free domain name?

Yes, you will receive a free 1 year .com domain registration with your eCommerce website. After 1 years you can renew your domain name.

25

How many products can I sell on my website?

You will be able to list around 2000 products on your site. We can increase your disk space at anytime if you need to list more products than that. Some of our customers are selling over 10,000 products on their websites. It also works great if you only have a few products to sell.

26

Will I be able to update the design and content myself?

You can change any part of the site you want using our easy-to-use homepage builder, drop-and-drag menu maker and intuitive online slideshow editor. Changing the logo, adding social media icons and updating links is easy too.

27

Do i need to provide content for my website?

Yes, after all, it is your business that you will be promoting so who better to provide the content than you!

28

When do i start paying?

You need to choose your plan and complete your registration process. You are required to make your first bill payment to proceed to design work. They monthly invoice will be sent to your email / client dashboard.

29

Can i Cancel at any time?

No. You can’t cancel your contract. If wish to cancel your contract before expired, no data files given to you and we keep all your hosting, email and domain name till payment settle.

30

Is there really no setup fee?

That’s right, we don’t charge a setup fee. We want to prove our worth through our work and feel the best way to do this is by monthly fees rather than a one-off payment. We will start building your site as soon as the first monthly payment is received.

31

How Much Does its Cost?

Our affordable web design plans start from RM90.00 per month and this depends on what features you want on your website. We have three different pay monthly plans to choose from with different features, so you can go through each plan and decide which one fits your needs.

32

When to pay for SEM Packages?

Our plans are based on monthly payment basis.

33

Can I upgrade my Plan subscription?

Yes, you can upgrade as well as downgrade your plan as per your need. Contact us in such cases. We can discuss and implement the changes in your plan.

34

Can you brief me the starting procedure of the Campaign?

Basic step is that we set the margin of RM300 to RM3000. Every project is discussed in initial stage after a clear understanding of project, the plan is prepared for the particular project. As Each business is unique and for them marketing strategies should also be unique.

35

Can you guarantee positive results to my Business?

It is a fact that you have better understanding of your business , so we do understand the promotional ways to promote your business. Through our expertise in online marketing field, we can bring the best possible results for your business. We have done it for thousands of our clients and we can do it for your business as well.

36

What should I choose Lotusarts’s SEM services ?

There are thousands of reasons to choose Lotusarts services. So if we talk about SEM specifically, we can optimize your PPC campaign as per your business need. PPC is the best way to increase ROI. We provide effective PPC services that can convert potential leads into customers.

37

Do I need Facebook fans and Instagram followers to sign up?

Having good, sturdy Facebook fans and instagram followers are needed. No matter how catchy or brilliant our posts are, they would go in vain without any people to view them. It’s not a requirement to have an enormous number of fans or followers; you only require a sensible number of real people who can view your posts. If you do not have a Facebook fanpage or an Instagram account of if you don’t have any fans or followers, please check out our blog for tips on starting and growing your page. The only exception we can make is for established businesses with an email list or an audience. If you are willing to announce your Facebook fanpage or you Instagram account to your existing list to get it up to 100 real fans, then we can work with you. Consider running a Facebook or Instagram ad campaign to grow your audience before signing up.

38

Do I have to sign a contract?

Nope. No contracts. Cancel anytime. This keeps us on our toes, trying to impress you every month. It reduces the risk on your end to test drive our service. We have a service guarantee, if you aren’t happy with something, we will try to fix it or simply cancel the subscription. If you need to cancel for any reason, it’s not a problem. We just ask that you give us a feedback so that we can improve the service for the next customers.

39

I have many things I want to put in the page but I have no time. Will you help?

You can email us any content ideas, photos, promos, etc and we will prepare a professional post for you if you are on the go. If it happens occasionally, then we won’t include it in the daily post limit. If it starts to happen often, and you like the convenience, we will simply ask you to upgrade our plan.

40

Can I post my own photo, video or article?

Technically, it’s your Instagram and Facebook account; hence, you’re more than welcome to put your own photos, videos or articles especially those which you deem suitable to the page.

41

What do you post exactly?

On Facebook, we post a variety of different content to engage your audience. Text, photos, videos, graphic viral images, promos, repurposed content, industry news, trivia, polls, etc. Whatever gets your audience excited and coming back. Over time, we will be able to see what they respond to mostly and at which specific times during the day. On Instagram, we post a diversity of pictures and videos. Experts also know how to draw followers to thought-provoking or funny captions. With this full-proof plan, likes and comments will surely keep coming.

42

Do you know what to post?

We make sure that upon agreement, you are to answer some questions that will be vital for our experts to get to know your business, your marketing style, and your overall goal. With the tough competition in the industry, it’s important that you have something that stands out from others. We are to incorporate your style into the photos, videos and articles posted in the Instagram and Facebook account to help achieve your business goals. After this getting-to-know your business stage, we will carefully lay down plans and finally, set a date in launching your account. It is important that during these days, your voice is heard. That way, we can meet to an understanding to where the page is directed. Your opinion will be continuously asked during those days.

43

Who will actually be posting on my fanpage and Instagram account?

Trained content specialists are at your service. They will supply you with the enticing photos, videos and article that your Instagram and Facebook page needs. We assure that these people have the skills to do the job. They are equipped with excellent communication skills and sufficient knowledge on business marketing and advertisement. Their ideas and concepts are validated and checked whether it will suit your page and attract your followers to like it. They will work towards the goal of improving your Facebook and Instagram popularity, along with your business’ reputation. All actions are fully calculated and complete responsibility will be given to the assigned specialists working with you.

44

Which control panels do you support?

We support cPanel/WHM, which, if you purchase it through us, will get automatically installed on your server, and will be ready in minutes. No only do you save in licensing costs, but you don’t have the headache of installing cPanel

45

How do I access my Dedicated Server?

There are several ways to access your server:

  • SSH – you can access your server through any SSH client using the root credentials we provide to you
  • cPanel – if you have chosen to purchase cPanel from us, you can access and manage your server through the cPanel/WHM control panel
  • Dedicated Server Control Panel – you can also perform frequent operations, such as Stopping, Starting and Restarting your server through our web-based control panel, which comes bundled with every server
46

What are the Operating System (OS) options available?

Each Dedicated server comes installed with CentOS 6.5, the latest version of an enterprise-grade Linux OS based on Red Hat Enterprise Linux (RHEL). We are also working on adding more OS flavors, starting with Ubuntu, which is coming soon.

47

How do I expand the storage capacity on my server?

With our custom in-house Shared Storage device, you can add a near infinite amount of storage to your server. While your server has 1TB of local storage, you can choose to expand this by adding space instantly to your server on our Shared Storage Device. This will be instantly attached to your server as a disk, at which point you can format it and mount it. You can choose to buy anywhere from 50GB to 500GB of storage at a time.

48

What is the speed of the network port/uplink on my server?

We allow speeds of up to 1Gbps on each server’s network port.

49

What kind of hardware do you use for each Dedicated server?

Our Dedicated servers use the SuperMicro blade chassis, which has a small footprint with reduced power consumption and cooling requirements. These efficiencies allow us to pass cost savings down to you so your costs are kept to a minimum. Our servers are powered Intel Xeon HyperThreaded processors, DDR3 RAM and 7200RPM SATA drives.

50

When will my Dedicated server be ready once I’ve placed the order?

We use a proprietary provisioning system which ensures that your server is ready instantly.Yes, you read that right – your server is available for use immediately. No 24 hour wait, no setup fees.

51

What kind of support do I get with my Dedicated server?

Lotusarts offers two levels of support for your Dedicated Server: Core-Managed and Fully Managed. All servers come with Core-Managed support, and if you have chosen to purchase cPanel through us, we offer Fully Managed support.

52

Do I get root access to my Dedicated server?

Yes, you get full root access, which means you have full administrative control of your server. This means you have complete control of your server, and can choose to install any software you wish to.

53

What kind of support do you offer?

VPS Hosting comes with Fully Managed Support. You can check out the entire list of items that we support in the support section mentioned above.

54

Can I upgrade between VPS plans?

Yes. Our VPS plans are very scalable. This means you can upgrade or downgrade your existing plan at any time and instantaneously.

55

Can I install control panels on my VPS package?

Yes. The control panel we offer is cPanel for which you will be billed separately from your VPS package. We have an automated installation process configured to help make your control panel setup easy.

56

Can I install any kind of software on my VPS Package?

Since you have full root access, you can install any software that is compatible on your VPS package. However, any software that violates our Acceptable Usage Policy will not be allowed.

57

What Virtualization software do you use?

We use Parallels Virtuozzo Containers (PVC).

58

What are the advantages of VPS Hosting?

The three main advantages that come with VPS Hosting are:

  • Complete Isolation:Your VPS package and its applications remain unaffected irrespective of what another users does on the server
  • Root Access:This allows you to install any compatible application of your choice
  • Guaranteed Resources:Irrespective of any situation, the CPU, RAM, HDD and bandwidth that have been allocated to your package will always be available for your applications.
59

What does Virtual Private Server (VPS) Hosting mean?

Using a technology called Virtualization, isolated virtual machines are created. These come with dedicated resources and full root access which gives you all the features and functions of a dedicated server at no additional cost. This is termed as Virtual Private Server (VPS) Hosting.

60

IMPORTANT

  1. For com,net,biz,org,info,us,name, if your domain expired with your old Registrar, and you renewed it with them, then do not Transfer it within 45 days of the previous expiry date since it will not add 1 more year to your domain name, and you will lose out on the Renewal fees paid to the older Registrar.
  2. ICANN & Registry regulations prohibit the transfer of domain names that have been registered or previously transferred within the last 60 Days. Please wait for 60 days from the date of registration or previous transfer before applying for a transfer of such domain names.
  3. Domain names payment are not refundable once it is registered or renewed.
  4. All domain name is subjected to the registrar Terms Of Services Agreement. Kindly contact us should you want to know the Terms Of Services for domain registration.
  5. All domain name is also subjected to our Terms Of Services Agreement.

You may Fax the supporting document and proof of payment to 03-80669583 or email (Print Screen) to sales@lotusarts.my

61

Supporting Documents:

  • .com.my, .net.my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor)
  • .org.my = Letter from Government Ministry that Endorse the Organization
  • .edu.my = For Ministry School (Letter from Prinicipal to Apply for the Domain on the School Letterhead), For Private School (Letter from Malaysia Ministry of Education that approve the Organization as an Educational Institution)
  • .gov.my = Letter From the Govt. Department’s Director.
  • .name.my = Photocopy of Identification Card.
  • .my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor) Or Malaysian Identification Card (Individual)
62

Prepare required registration information

Make sure you have all the required information ready after/before ordering, this will help us to help you have your domain activated / Registered with the relevant domain registrar. We are not able to proceed with the domain registration before we receive the supporting Document and Payment.

  • For .com, .net, .org, .biz, .info & .us your order will be filled anywhere from minutes to 12 hours upon receiving your proof of payment. No Supporting Documents is required.
  • For NEW Domain Registration of .com.my, .net.my, .org.my, .edu.my, .gov.my & .name.my your order will be filled anywhere from minutes to 12-48 hours after receiving your supporting document and your proof of payment.
63

WHAT KIND OF WEB HOSTING PLAN DO I NEED?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

64

How do I purchase a Dedicated Hosting ?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

65

PURCHASED A HOSTING, NOW WHAT DO I DO?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

66

HOW DO I TRANSFER WEB PAGES TO SERVER?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

67

What is a Dedicated IP?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

01

Can I transfer my existing G Suite account to Lotusarts?

No, not at this time. It’s a feature we are looking into utilizing at a future date.

02

How do I access my G Suite Manager?

There are three ways to access the G Suite Manager page:

  • On the G Suite home page, click on “Manage G Suite” in the top right corner.
  • Right after your G Suite purchase, on the order confirmation page, click on the green button “Continue to activate your Google account”.
  • Go to your Account Dashboard by logging in, then scroll down to the Web Services section and click on G Suite by Google Cloud link.
03

Do I need a domain name in order to use G Suite?

To use G Suite by Google Cloud, you need your Lotusarts domain. Your domain name is what appears after the www. in your website URL. If you already have a domain, enter it when you sign up. (You’ll be asked to verify that you own the domain.) If you don’t have a domain or want a different one, you can purchase a domain of your choice (if available) when you sign up for G Suite by Google Cloud.

04

How many email boxes can I get when I purchase G Suite?

If you sign up for a 14-day free trial, you can add up to 10 users. After the trial ends, you can add more users. There’s no limit on the number of users outside the free trial.

05

Do I need a Google Account in order to use G Suite?

No, you don’t need to have a Google Account.

06

What is the difference between G Suite by Google Cloud and my current Lotusarts Email?

G Suite by Google Cloud includes Google’s Gmail service, which replaces your current Lotusarts email service if you have it enabled. You can only have one email service on your domain name at the same time.

07

If I only want one of the products, do I have to buy the entire suite?

Yes, G Suite by Google Cloud is designed as an all-in-one solution with integrated tools that work seamlessly together. For instance, you can receive a message in Gmail and instantly convert it into a Calendar event. When you make a comment in Docs, Sheets or Slides, collaborators automatically receive email alerts. With a single click, you can launch a Hangouts video meeting from your inbox or calendar. Using these tools as a complete package improves productivity while giving your business the most value. However, you are welcome to purchase the suite and only use the services of your choice.

08

What happens if a Lotusarts freelancer is unavailable for the days or times he/she is scheduled to work with me?

Lotusarts goes to every possible length to ensure that this NEVER happens. AtLotusarts, we completely understand dependability is of the utmost importance. Thus, we take measures to ensure that availability and reliability is a top priority for our freelancers. However, in the extremely unlikely circumstance that such a situation arises, Lotusarts will credit back the time billed to the client.

09

Who owns the legal rights to the work created by a Lotusarts freelancer?

The client. Lotusarts is in the business of supplying freelancers of the highest caliber, not collecting intellectual property. All work created by a Lotusarts is the property of the client.

10

Why do i need to rate the designer ?

By rating our designer, it will help us improve on our designer’s standards.

11

What if the designer is required to work OT ?

The designer will then provide you with an OT Form with the written extra hours for your approval. (OT Rates for the designer’s level will be visible in packages).

12

How do i get packages detail ?

Once you submit the request, We will email you our package detail to your registered email account with our system. Once you select packages you can purchase it or make payment thru Online Banking or Direct Banking.

13

How do i pay the designer ?

All you need to do is purchase the package from Lotusarts and will pay the designer for you.

14

How long will it take to get the designer ?

It will take around 2-3 working days to find the most suitable designer for your job request.

15

How do i make a Job Request ?

You can submit your request by sending us the “Hire Now” Button at our website.

16

Are you based in Malaysia?

Yes, we are based in Malaysia at Puchong, Selangor, in between Kuala Lumpur City and Putrajaya / Cyberjaya. We are 100% Malaysian owned and operated.

17

Why are your prices so low?

We’ve built hundreds of eCommerce websites for Malaysian and Singaporean businesses and we’re very efficient at it. We strive to make eCommerce available to everyone. We’ve developed smart automation software, which allows us to offer a high-end product at a very affordable price.

18

Can I sell my website for a profit?

Yes, you will have complete ownership of your website and you can sell it for however much you like.

19

What level of support do you provide?

We provide ongoing email support for our eCommerce websites. If you need help with anything related to your website just send us an email and we will promptly reply. We also provide step-by-step instructions for using the site along with video tutorials. You will also receive access to a support forum where you can ask questions and search for answers.

20

Do you setup the shipping and payment modules for me?

Yes, we configure your website to use PayPal and Malaysia Selected Payment Gateway and we can set up any other payment or shipping method you require.

21

Can I use my own web hosting?

If you prefer to use your own web hosting, you can move your entire website to a new web hosting account after it has been setup.

22

Can I use my own domain name?

Yes, if you already have a domain name, you can choose that option when you place your order.

23

How much does web hosting cost?

Web hosting is free for the first year. After the first year, you can renew your web hosting.

24

Do I get a free domain name?

Yes, you will receive a free 1 year .com domain registration with your eCommerce website. After 1 years you can renew your domain name.

25

How many products can I sell on my website?

You will be able to list around 2000 products on your site. We can increase your disk space at anytime if you need to list more products than that. Some of our customers are selling over 10,000 products on their websites. It also works great if you only have a few products to sell.

26

Will I be able to update the design and content myself?

You can change any part of the site you want using our easy-to-use homepage builder, drop-and-drag menu maker and intuitive online slideshow editor. Changing the logo, adding social media icons and updating links is easy too.

27

Do i need to provide content for my website?

Yes, after all, it is your business that you will be promoting so who better to provide the content than you!

28

When do i start paying?

You need to choose your plan and complete your registration process. You are required to make your first bill payment to proceed to design work. They monthly invoice will be sent to your email / client dashboard.

29

Can i Cancel at any time?

No. You can’t cancel your contract. If wish to cancel your contract before expired, no data files given to you and we keep all your hosting, email and domain name till payment settle.

30

Is there really no setup fee?

That’s right, we don’t charge a setup fee. We want to prove our worth through our work and feel the best way to do this is by monthly fees rather than a one-off payment. We will start building your site as soon as the first monthly payment is received.

31

How Much Does its Cost?

Our affordable web design plans start from RM90.00 per month and this depends on what features you want on your website. We have three different pay monthly plans to choose from with different features, so you can go through each plan and decide which one fits your needs.

32

When to pay for SEM Packages?

Our plans are based on monthly payment basis.

33

Can I upgrade my Plan subscription?

Yes, you can upgrade as well as downgrade your plan as per your need. Contact us in such cases. We can discuss and implement the changes in your plan.

34

Can you brief me the starting procedure of the Campaign?

Basic step is that we set the margin of RM300 to RM3000. Every project is discussed in initial stage after a clear understanding of project, the plan is prepared for the particular project. As Each business is unique and for them marketing strategies should also be unique.

35

Can you guarantee positive results to my Business?

It is a fact that you have better understanding of your business , so we do understand the promotional ways to promote your business. Through our expertise in online marketing field, we can bring the best possible results for your business. We have done it for thousands of our clients and we can do it for your business as well.

36

What should I choose Lotusarts’s SEM services ?

There are thousands of reasons to choose Lotusarts services. So if we talk about SEM specifically, we can optimize your PPC campaign as per your business need. PPC is the best way to increase ROI. We provide effective PPC services that can convert potential leads into customers.

37

Do I need Facebook fans and Instagram followers to sign up?

Having good, sturdy Facebook fans and instagram followers are needed. No matter how catchy or brilliant our posts are, they would go in vain without any people to view them. It’s not a requirement to have an enormous number of fans or followers; you only require a sensible number of real people who can view your posts. If you do not have a Facebook fanpage or an Instagram account of if you don’t have any fans or followers, please check out our blog for tips on starting and growing your page. The only exception we can make is for established businesses with an email list or an audience. If you are willing to announce your Facebook fanpage or you Instagram account to your existing list to get it up to 100 real fans, then we can work with you. Consider running a Facebook or Instagram ad campaign to grow your audience before signing up.

38

Do I have to sign a contract?

Nope. No contracts. Cancel anytime. This keeps us on our toes, trying to impress you every month. It reduces the risk on your end to test drive our service. We have a service guarantee, if you aren’t happy with something, we will try to fix it or simply cancel the subscription. If you need to cancel for any reason, it’s not a problem. We just ask that you give us a feedback so that we can improve the service for the next customers.

39

I have many things I want to put in the page but I have no time. Will you help?

You can email us any content ideas, photos, promos, etc and we will prepare a professional post for you if you are on the go. If it happens occasionally, then we won’t include it in the daily post limit. If it starts to happen often, and you like the convenience, we will simply ask you to upgrade our plan.

40

Can I post my own photo, video or article?

Technically, it’s your Instagram and Facebook account; hence, you’re more than welcome to put your own photos, videos or articles especially those which you deem suitable to the page.

41

What do you post exactly?

On Facebook, we post a variety of different content to engage your audience. Text, photos, videos, graphic viral images, promos, repurposed content, industry news, trivia, polls, etc. Whatever gets your audience excited and coming back. Over time, we will be able to see what they respond to mostly and at which specific times during the day. On Instagram, we post a diversity of pictures and videos. Experts also know how to draw followers to thought-provoking or funny captions. With this full-proof plan, likes and comments will surely keep coming.

42

Do you know what to post?

We make sure that upon agreement, you are to answer some questions that will be vital for our experts to get to know your business, your marketing style, and your overall goal. With the tough competition in the industry, it’s important that you have something that stands out from others. We are to incorporate your style into the photos, videos and articles posted in the Instagram and Facebook account to help achieve your business goals. After this getting-to-know your business stage, we will carefully lay down plans and finally, set a date in launching your account. It is important that during these days, your voice is heard. That way, we can meet to an understanding to where the page is directed. Your opinion will be continuously asked during those days.

43

Who will actually be posting on my fanpage and Instagram account?

Trained content specialists are at your service. They will supply you with the enticing photos, videos and article that your Instagram and Facebook page needs. We assure that these people have the skills to do the job. They are equipped with excellent communication skills and sufficient knowledge on business marketing and advertisement. Their ideas and concepts are validated and checked whether it will suit your page and attract your followers to like it. They will work towards the goal of improving your Facebook and Instagram popularity, along with your business’ reputation. All actions are fully calculated and complete responsibility will be given to the assigned specialists working with you.

44

Which control panels do you support?

We support cPanel/WHM, which, if you purchase it through us, will get automatically installed on your server, and will be ready in minutes. No only do you save in licensing costs, but you don’t have the headache of installing cPanel

45

How do I access my Dedicated Server?

There are several ways to access your server:

  • SSH – you can access your server through any SSH client using the root credentials we provide to you
  • cPanel – if you have chosen to purchase cPanel from us, you can access and manage your server through the cPanel/WHM control panel
  • Dedicated Server Control Panel – you can also perform frequent operations, such as Stopping, Starting and Restarting your server through our web-based control panel, which comes bundled with every server
46

What are the Operating System (OS) options available?

Each Dedicated server comes installed with CentOS 6.5, the latest version of an enterprise-grade Linux OS based on Red Hat Enterprise Linux (RHEL). We are also working on adding more OS flavors, starting with Ubuntu, which is coming soon.

47

How do I expand the storage capacity on my server?

With our custom in-house Shared Storage device, you can add a near infinite amount of storage to your server. While your server has 1TB of local storage, you can choose to expand this by adding space instantly to your server on our Shared Storage Device. This will be instantly attached to your server as a disk, at which point you can format it and mount it. You can choose to buy anywhere from 50GB to 500GB of storage at a time.

48

What is the speed of the network port/uplink on my server?

We allow speeds of up to 1Gbps on each server’s network port.

49

What kind of hardware do you use for each Dedicated server?

Our Dedicated servers use the SuperMicro blade chassis, which has a small footprint with reduced power consumption and cooling requirements. These efficiencies allow us to pass cost savings down to you so your costs are kept to a minimum. Our servers are powered Intel Xeon HyperThreaded processors, DDR3 RAM and 7200RPM SATA drives.

50

When will my Dedicated server be ready once I’ve placed the order?

We use a proprietary provisioning system which ensures that your server is ready instantly.Yes, you read that right – your server is available for use immediately. No 24 hour wait, no setup fees.

51

What kind of support do I get with my Dedicated server?

Lotusarts offers two levels of support for your Dedicated Server: Core-Managed and Fully Managed. All servers come with Core-Managed support, and if you have chosen to purchase cPanel through us, we offer Fully Managed support.

52

Do I get root access to my Dedicated server?

Yes, you get full root access, which means you have full administrative control of your server. This means you have complete control of your server, and can choose to install any software you wish to.

53

What kind of support do you offer?

VPS Hosting comes with Fully Managed Support. You can check out the entire list of items that we support in the support section mentioned above.

54

Can I upgrade between VPS plans?

Yes. Our VPS plans are very scalable. This means you can upgrade or downgrade your existing plan at any time and instantaneously.

55

Can I install control panels on my VPS package?

Yes. The control panel we offer is cPanel for which you will be billed separately from your VPS package. We have an automated installation process configured to help make your control panel setup easy.

56

Can I install any kind of software on my VPS Package?

Since you have full root access, you can install any software that is compatible on your VPS package. However, any software that violates our Acceptable Usage Policy will not be allowed.

57

What Virtualization software do you use?

We use Parallels Virtuozzo Containers (PVC).

58

What are the advantages of VPS Hosting?

The three main advantages that come with VPS Hosting are:

  • Complete Isolation:Your VPS package and its applications remain unaffected irrespective of what another users does on the server
  • Root Access:This allows you to install any compatible application of your choice
  • Guaranteed Resources:Irrespective of any situation, the CPU, RAM, HDD and bandwidth that have been allocated to your package will always be available for your applications.
59

What does Virtual Private Server (VPS) Hosting mean?

Using a technology called Virtualization, isolated virtual machines are created. These come with dedicated resources and full root access which gives you all the features and functions of a dedicated server at no additional cost. This is termed as Virtual Private Server (VPS) Hosting.

60

IMPORTANT

  1. For com,net,biz,org,info,us,name, if your domain expired with your old Registrar, and you renewed it with them, then do not Transfer it within 45 days of the previous expiry date since it will not add 1 more year to your domain name, and you will lose out on the Renewal fees paid to the older Registrar.
  2. ICANN & Registry regulations prohibit the transfer of domain names that have been registered or previously transferred within the last 60 Days. Please wait for 60 days from the date of registration or previous transfer before applying for a transfer of such domain names.
  3. Domain names payment are not refundable once it is registered or renewed.
  4. All domain name is subjected to the registrar Terms Of Services Agreement. Kindly contact us should you want to know the Terms Of Services for domain registration.
  5. All domain name is also subjected to our Terms Of Services Agreement.

You may Fax the supporting document and proof of payment to 03-80669583 or email (Print Screen) to sales@lotusarts.my

61

Supporting Documents:

  • .com.my, .net.my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor)
  • .org.my = Letter from Government Ministry that Endorse the Organization
  • .edu.my = For Ministry School (Letter from Prinicipal to Apply for the Domain on the School Letterhead), For Private School (Letter from Malaysia Ministry of Education that approve the Organization as an Educational Institution)
  • .gov.my = Letter From the Govt. Department’s Director.
  • .name.my = Photocopy of Identification Card.
  • .my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor) Or Malaysian Identification Card (Individual)
62

Prepare required registration information

Make sure you have all the required information ready after/before ordering, this will help us to help you have your domain activated / Registered with the relevant domain registrar. We are not able to proceed with the domain registration before we receive the supporting Document and Payment.

  • For .com, .net, .org, .biz, .info & .us your order will be filled anywhere from minutes to 12 hours upon receiving your proof of payment. No Supporting Documents is required.
  • For NEW Domain Registration of .com.my, .net.my, .org.my, .edu.my, .gov.my & .name.my your order will be filled anywhere from minutes to 12-48 hours after receiving your supporting document and your proof of payment.
63

WHAT KIND OF WEB HOSTING PLAN DO I NEED?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

64

How do I purchase a Dedicated Hosting ?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

65

PURCHASED A HOSTING, NOW WHAT DO I DO?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

66

HOW DO I TRANSFER WEB PAGES TO SERVER?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

67

What is a Dedicated IP?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

01

Can I transfer my existing G Suite account to Lotusarts?

No, not at this time. It’s a feature we are looking into utilizing at a future date.

02

How do I access my G Suite Manager?

There are three ways to access the G Suite Manager page:

  • On the G Suite home page, click on “Manage G Suite” in the top right corner.
  • Right after your G Suite purchase, on the order confirmation page, click on the green button “Continue to activate your Google account”.
  • Go to your Account Dashboard by logging in, then scroll down to the Web Services section and click on G Suite by Google Cloud link.
03

Do I need a domain name in order to use G Suite?

To use G Suite by Google Cloud, you need your Lotusarts domain. Your domain name is what appears after the www. in your website URL. If you already have a domain, enter it when you sign up. (You’ll be asked to verify that you own the domain.) If you don’t have a domain or want a different one, you can purchase a domain of your choice (if available) when you sign up for G Suite by Google Cloud.

04

How many email boxes can I get when I purchase G Suite?

If you sign up for a 14-day free trial, you can add up to 10 users. After the trial ends, you can add more users. There’s no limit on the number of users outside the free trial.

05

Do I need a Google Account in order to use G Suite?

No, you don’t need to have a Google Account.

06

What is the difference between G Suite by Google Cloud and my current Lotusarts Email?

G Suite by Google Cloud includes Google’s Gmail service, which replaces your current Lotusarts email service if you have it enabled. You can only have one email service on your domain name at the same time.

07

If I only want one of the products, do I have to buy the entire suite?

Yes, G Suite by Google Cloud is designed as an all-in-one solution with integrated tools that work seamlessly together. For instance, you can receive a message in Gmail and instantly convert it into a Calendar event. When you make a comment in Docs, Sheets or Slides, collaborators automatically receive email alerts. With a single click, you can launch a Hangouts video meeting from your inbox or calendar. Using these tools as a complete package improves productivity while giving your business the most value. However, you are welcome to purchase the suite and only use the services of your choice.

08

What happens if a Lotusarts freelancer is unavailable for the days or times he/she is scheduled to work with me?

Lotusarts goes to every possible length to ensure that this NEVER happens. AtLotusarts, we completely understand dependability is of the utmost importance. Thus, we take measures to ensure that availability and reliability is a top priority for our freelancers. However, in the extremely unlikely circumstance that such a situation arises, Lotusarts will credit back the time billed to the client.

09

Who owns the legal rights to the work created by a Lotusarts freelancer?

The client. Lotusarts is in the business of supplying freelancers of the highest caliber, not collecting intellectual property. All work created by a Lotusarts is the property of the client.

10

Why do i need to rate the designer ?

By rating our designer, it will help us improve on our designer’s standards.

11

What if the designer is required to work OT ?

The designer will then provide you with an OT Form with the written extra hours for your approval. (OT Rates for the designer’s level will be visible in packages).

12

How do i get packages detail ?

Once you submit the request, We will email you our package detail to your registered email account with our system. Once you select packages you can purchase it or make payment thru Online Banking or Direct Banking.

13

How do i pay the designer ?

All you need to do is purchase the package from Lotusarts and will pay the designer for you.

14

How long will it take to get the designer ?

It will take around 2-3 working days to find the most suitable designer for your job request.

15

How do i make a Job Request ?

You can submit your request by sending us the “Hire Now” Button at our website.

16

Are you based in Malaysia?

Yes, we are based in Malaysia at Puchong, Selangor, in between Kuala Lumpur City and Putrajaya / Cyberjaya. We are 100% Malaysian owned and operated.

17

Why are your prices so low?

We’ve built hundreds of eCommerce websites for Malaysian and Singaporean businesses and we’re very efficient at it. We strive to make eCommerce available to everyone. We’ve developed smart automation software, which allows us to offer a high-end product at a very affordable price.

18

Can I sell my website for a profit?

Yes, you will have complete ownership of your website and you can sell it for however much you like.

19

What level of support do you provide?

We provide ongoing email support for our eCommerce websites. If you need help with anything related to your website just send us an email and we will promptly reply. We also provide step-by-step instructions for using the site along with video tutorials. You will also receive access to a support forum where you can ask questions and search for answers.

20

Do you setup the shipping and payment modules for me?

Yes, we configure your website to use PayPal and Malaysia Selected Payment Gateway and we can set up any other payment or shipping method you require.

21

Can I use my own web hosting?

If you prefer to use your own web hosting, you can move your entire website to a new web hosting account after it has been setup.

22

Can I use my own domain name?

Yes, if you already have a domain name, you can choose that option when you place your order.

23

How much does web hosting cost?

Web hosting is free for the first year. After the first year, you can renew your web hosting.

24

Do I get a free domain name?

Yes, you will receive a free 1 year .com domain registration with your eCommerce website. After 1 years you can renew your domain name.

25

How many products can I sell on my website?

You will be able to list around 2000 products on your site. We can increase your disk space at anytime if you need to list more products than that. Some of our customers are selling over 10,000 products on their websites. It also works great if you only have a few products to sell.

26

Will I be able to update the design and content myself?

You can change any part of the site you want using our easy-to-use homepage builder, drop-and-drag menu maker and intuitive online slideshow editor. Changing the logo, adding social media icons and updating links is easy too.

27

Do i need to provide content for my website?

Yes, after all, it is your business that you will be promoting so who better to provide the content than you!

28

When do i start paying?

You need to choose your plan and complete your registration process. You are required to make your first bill payment to proceed to design work. They monthly invoice will be sent to your email / client dashboard.

29

Can i Cancel at any time?

No. You can’t cancel your contract. If wish to cancel your contract before expired, no data files given to you and we keep all your hosting, email and domain name till payment settle.

30

Is there really no setup fee?

That’s right, we don’t charge a setup fee. We want to prove our worth through our work and feel the best way to do this is by monthly fees rather than a one-off payment. We will start building your site as soon as the first monthly payment is received.

31

How Much Does its Cost?

Our affordable web design plans start from RM90.00 per month and this depends on what features you want on your website. We have three different pay monthly plans to choose from with different features, so you can go through each plan and decide which one fits your needs.

32

When to pay for SEM Packages?

Our plans are based on monthly payment basis.

33

Can I upgrade my Plan subscription?

Yes, you can upgrade as well as downgrade your plan as per your need. Contact us in such cases. We can discuss and implement the changes in your plan.

34

Can you brief me the starting procedure of the Campaign?

Basic step is that we set the margin of RM300 to RM3000. Every project is discussed in initial stage after a clear understanding of project, the plan is prepared for the particular project. As Each business is unique and for them marketing strategies should also be unique.

35

Can you guarantee positive results to my Business?

It is a fact that you have better understanding of your business , so we do understand the promotional ways to promote your business. Through our expertise in online marketing field, we can bring the best possible results for your business. We have done it for thousands of our clients and we can do it for your business as well.

36

What should I choose Lotusarts’s SEM services ?

There are thousands of reasons to choose Lotusarts services. So if we talk about SEM specifically, we can optimize your PPC campaign as per your business need. PPC is the best way to increase ROI. We provide effective PPC services that can convert potential leads into customers.

37

Do I need Facebook fans and Instagram followers to sign up?

Having good, sturdy Facebook fans and instagram followers are needed. No matter how catchy or brilliant our posts are, they would go in vain without any people to view them. It’s not a requirement to have an enormous number of fans or followers; you only require a sensible number of real people who can view your posts. If you do not have a Facebook fanpage or an Instagram account of if you don’t have any fans or followers, please check out our blog for tips on starting and growing your page. The only exception we can make is for established businesses with an email list or an audience. If you are willing to announce your Facebook fanpage or you Instagram account to your existing list to get it up to 100 real fans, then we can work with you. Consider running a Facebook or Instagram ad campaign to grow your audience before signing up.

38

Do I have to sign a contract?

Nope. No contracts. Cancel anytime. This keeps us on our toes, trying to impress you every month. It reduces the risk on your end to test drive our service. We have a service guarantee, if you aren’t happy with something, we will try to fix it or simply cancel the subscription. If you need to cancel for any reason, it’s not a problem. We just ask that you give us a feedback so that we can improve the service for the next customers.

39

I have many things I want to put in the page but I have no time. Will you help?

You can email us any content ideas, photos, promos, etc and we will prepare a professional post for you if you are on the go. If it happens occasionally, then we won’t include it in the daily post limit. If it starts to happen often, and you like the convenience, we will simply ask you to upgrade our plan.

40

Can I post my own photo, video or article?

Technically, it’s your Instagram and Facebook account; hence, you’re more than welcome to put your own photos, videos or articles especially those which you deem suitable to the page.

41

What do you post exactly?

On Facebook, we post a variety of different content to engage your audience. Text, photos, videos, graphic viral images, promos, repurposed content, industry news, trivia, polls, etc. Whatever gets your audience excited and coming back. Over time, we will be able to see what they respond to mostly and at which specific times during the day. On Instagram, we post a diversity of pictures and videos. Experts also know how to draw followers to thought-provoking or funny captions. With this full-proof plan, likes and comments will surely keep coming.

42

Do you know what to post?

We make sure that upon agreement, you are to answer some questions that will be vital for our experts to get to know your business, your marketing style, and your overall goal. With the tough competition in the industry, it’s important that you have something that stands out from others. We are to incorporate your style into the photos, videos and articles posted in the Instagram and Facebook account to help achieve your business goals. After this getting-to-know your business stage, we will carefully lay down plans and finally, set a date in launching your account. It is important that during these days, your voice is heard. That way, we can meet to an understanding to where the page is directed. Your opinion will be continuously asked during those days.

43

Who will actually be posting on my fanpage and Instagram account?

Trained content specialists are at your service. They will supply you with the enticing photos, videos and article that your Instagram and Facebook page needs. We assure that these people have the skills to do the job. They are equipped with excellent communication skills and sufficient knowledge on business marketing and advertisement. Their ideas and concepts are validated and checked whether it will suit your page and attract your followers to like it. They will work towards the goal of improving your Facebook and Instagram popularity, along with your business’ reputation. All actions are fully calculated and complete responsibility will be given to the assigned specialists working with you.

44

Which control panels do you support?

We support cPanel/WHM, which, if you purchase it through us, will get automatically installed on your server, and will be ready in minutes. No only do you save in licensing costs, but you don’t have the headache of installing cPanel

45

How do I access my Dedicated Server?

There are several ways to access your server:

  • SSH – you can access your server through any SSH client using the root credentials we provide to you
  • cPanel – if you have chosen to purchase cPanel from us, you can access and manage your server through the cPanel/WHM control panel
  • Dedicated Server Control Panel – you can also perform frequent operations, such as Stopping, Starting and Restarting your server through our web-based control panel, which comes bundled with every server
46

What are the Operating System (OS) options available?

Each Dedicated server comes installed with CentOS 6.5, the latest version of an enterprise-grade Linux OS based on Red Hat Enterprise Linux (RHEL). We are also working on adding more OS flavors, starting with Ubuntu, which is coming soon.

47

How do I expand the storage capacity on my server?

With our custom in-house Shared Storage device, you can add a near infinite amount of storage to your server. While your server has 1TB of local storage, you can choose to expand this by adding space instantly to your server on our Shared Storage Device. This will be instantly attached to your server as a disk, at which point you can format it and mount it. You can choose to buy anywhere from 50GB to 500GB of storage at a time.

48

What is the speed of the network port/uplink on my server?

We allow speeds of up to 1Gbps on each server’s network port.

49

What kind of hardware do you use for each Dedicated server?

Our Dedicated servers use the SuperMicro blade chassis, which has a small footprint with reduced power consumption and cooling requirements. These efficiencies allow us to pass cost savings down to you so your costs are kept to a minimum. Our servers are powered Intel Xeon HyperThreaded processors, DDR3 RAM and 7200RPM SATA drives.

50

When will my Dedicated server be ready once I’ve placed the order?

We use a proprietary provisioning system which ensures that your server is ready instantly.Yes, you read that right – your server is available for use immediately. No 24 hour wait, no setup fees.

51

What kind of support do I get with my Dedicated server?

Lotusarts offers two levels of support for your Dedicated Server: Core-Managed and Fully Managed. All servers come with Core-Managed support, and if you have chosen to purchase cPanel through us, we offer Fully Managed support.

52

Do I get root access to my Dedicated server?

Yes, you get full root access, which means you have full administrative control of your server. This means you have complete control of your server, and can choose to install any software you wish to.

53

What kind of support do you offer?

VPS Hosting comes with Fully Managed Support. You can check out the entire list of items that we support in the support section mentioned above.

54

Can I upgrade between VPS plans?

Yes. Our VPS plans are very scalable. This means you can upgrade or downgrade your existing plan at any time and instantaneously.

55

Can I install control panels on my VPS package?

Yes. The control panel we offer is cPanel for which you will be billed separately from your VPS package. We have an automated installation process configured to help make your control panel setup easy.

56

Can I install any kind of software on my VPS Package?

Since you have full root access, you can install any software that is compatible on your VPS package. However, any software that violates our Acceptable Usage Policy will not be allowed.

57

What Virtualization software do you use?

We use Parallels Virtuozzo Containers (PVC).

58

What are the advantages of VPS Hosting?

The three main advantages that come with VPS Hosting are:

  • Complete Isolation:Your VPS package and its applications remain unaffected irrespective of what another users does on the server
  • Root Access:This allows you to install any compatible application of your choice
  • Guaranteed Resources:Irrespective of any situation, the CPU, RAM, HDD and bandwidth that have been allocated to your package will always be available for your applications.
59

What does Virtual Private Server (VPS) Hosting mean?

Using a technology called Virtualization, isolated virtual machines are created. These come with dedicated resources and full root access which gives you all the features and functions of a dedicated server at no additional cost. This is termed as Virtual Private Server (VPS) Hosting.

60

IMPORTANT

  1. For com,net,biz,org,info,us,name, if your domain expired with your old Registrar, and you renewed it with them, then do not Transfer it within 45 days of the previous expiry date since it will not add 1 more year to your domain name, and you will lose out on the Renewal fees paid to the older Registrar.
  2. ICANN & Registry regulations prohibit the transfer of domain names that have been registered or previously transferred within the last 60 Days. Please wait for 60 days from the date of registration or previous transfer before applying for a transfer of such domain names.
  3. Domain names payment are not refundable once it is registered or renewed.
  4. All domain name is subjected to the registrar Terms Of Services Agreement. Kindly contact us should you want to know the Terms Of Services for domain registration.
  5. All domain name is also subjected to our Terms Of Services Agreement.

You may Fax the supporting document and proof of payment to 03-80669583 or email (Print Screen) to sales@lotusarts.my

61

Supporting Documents:

  • .com.my, .net.my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor)
  • .org.my = Letter from Government Ministry that Endorse the Organization
  • .edu.my = For Ministry School (Letter from Prinicipal to Apply for the Domain on the School Letterhead), For Private School (Letter from Malaysia Ministry of Education that approve the Organization as an Educational Institution)
  • .gov.my = Letter From the Govt. Department’s Director.
  • .name.my = Photocopy of Identification Card.
  • .my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor) Or Malaysian Identification Card (Individual)
62

Prepare required registration information

Make sure you have all the required information ready after/before ordering, this will help us to help you have your domain activated / Registered with the relevant domain registrar. We are not able to proceed with the domain registration before we receive the supporting Document and Payment.

  • For .com, .net, .org, .biz, .info & .us your order will be filled anywhere from minutes to 12 hours upon receiving your proof of payment. No Supporting Documents is required.
  • For NEW Domain Registration of .com.my, .net.my, .org.my, .edu.my, .gov.my & .name.my your order will be filled anywhere from minutes to 12-48 hours after receiving your supporting document and your proof of payment.
63

WHAT KIND OF WEB HOSTING PLAN DO I NEED?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

64

How do I purchase a Dedicated Hosting ?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

65

PURCHASED A HOSTING, NOW WHAT DO I DO?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

66

HOW DO I TRANSFER WEB PAGES TO SERVER?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

67

What is a Dedicated IP?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

01

Can I transfer my existing G Suite account to Lotusarts?

No, not at this time. It’s a feature we are looking into utilizing at a future date.

02

How do I access my G Suite Manager?

There are three ways to access the G Suite Manager page:

  • On the G Suite home page, click on “Manage G Suite” in the top right corner.
  • Right after your G Suite purchase, on the order confirmation page, click on the green button “Continue to activate your Google account”.
  • Go to your Account Dashboard by logging in, then scroll down to the Web Services section and click on G Suite by Google Cloud link.
03

Do I need a domain name in order to use G Suite?

To use G Suite by Google Cloud, you need your Lotusarts domain. Your domain name is what appears after the www. in your website URL. If you already have a domain, enter it when you sign up. (You’ll be asked to verify that you own the domain.) If you don’t have a domain or want a different one, you can purchase a domain of your choice (if available) when you sign up for G Suite by Google Cloud.

04

How many email boxes can I get when I purchase G Suite?

If you sign up for a 14-day free trial, you can add up to 10 users. After the trial ends, you can add more users. There’s no limit on the number of users outside the free trial.

05

Do I need a Google Account in order to use G Suite?

No, you don’t need to have a Google Account.

06

What is the difference between G Suite by Google Cloud and my current Lotusarts Email?

G Suite by Google Cloud includes Google’s Gmail service, which replaces your current Lotusarts email service if you have it enabled. You can only have one email service on your domain name at the same time.

07

If I only want one of the products, do I have to buy the entire suite?

Yes, G Suite by Google Cloud is designed as an all-in-one solution with integrated tools that work seamlessly together. For instance, you can receive a message in Gmail and instantly convert it into a Calendar event. When you make a comment in Docs, Sheets or Slides, collaborators automatically receive email alerts. With a single click, you can launch a Hangouts video meeting from your inbox or calendar. Using these tools as a complete package improves productivity while giving your business the most value. However, you are welcome to purchase the suite and only use the services of your choice.

08

What happens if a Lotusarts freelancer is unavailable for the days or times he/she is scheduled to work with me?

Lotusarts goes to every possible length to ensure that this NEVER happens. AtLotusarts, we completely understand dependability is of the utmost importance. Thus, we take measures to ensure that availability and reliability is a top priority for our freelancers. However, in the extremely unlikely circumstance that such a situation arises, Lotusarts will credit back the time billed to the client.

09

Who owns the legal rights to the work created by a Lotusarts freelancer?

The client. Lotusarts is in the business of supplying freelancers of the highest caliber, not collecting intellectual property. All work created by a Lotusarts is the property of the client.

10

Why do i need to rate the designer ?

By rating our designer, it will help us improve on our designer’s standards.

11

What if the designer is required to work OT ?

The designer will then provide you with an OT Form with the written extra hours for your approval. (OT Rates for the designer’s level will be visible in packages).

12

How do i get packages detail ?

Once you submit the request, We will email you our package detail to your registered email account with our system. Once you select packages you can purchase it or make payment thru Online Banking or Direct Banking.

13

How do i pay the designer ?

All you need to do is purchase the package from Lotusarts and will pay the designer for you.

14

How long will it take to get the designer ?

It will take around 2-3 working days to find the most suitable designer for your job request.

15

How do i make a Job Request ?

You can submit your request by sending us the “Hire Now” Button at our website.

16

Are you based in Malaysia?

Yes, we are based in Malaysia at Puchong, Selangor, in between Kuala Lumpur City and Putrajaya / Cyberjaya. We are 100% Malaysian owned and operated.

17

Why are your prices so low?

We’ve built hundreds of eCommerce websites for Malaysian and Singaporean businesses and we’re very efficient at it. We strive to make eCommerce available to everyone. We’ve developed smart automation software, which allows us to offer a high-end product at a very affordable price.

18

Can I sell my website for a profit?

Yes, you will have complete ownership of your website and you can sell it for however much you like.

19

What level of support do you provide?

We provide ongoing email support for our eCommerce websites. If you need help with anything related to your website just send us an email and we will promptly reply. We also provide step-by-step instructions for using the site along with video tutorials. You will also receive access to a support forum where you can ask questions and search for answers.

20

Do you setup the shipping and payment modules for me?

Yes, we configure your website to use PayPal and Malaysia Selected Payment Gateway and we can set up any other payment or shipping method you require.

21

Can I use my own web hosting?

If you prefer to use your own web hosting, you can move your entire website to a new web hosting account after it has been setup.

22

Can I use my own domain name?

Yes, if you already have a domain name, you can choose that option when you place your order.

23

How much does web hosting cost?

Web hosting is free for the first year. After the first year, you can renew your web hosting.

24

Do I get a free domain name?

Yes, you will receive a free 1 year .com domain registration with your eCommerce website. After 1 years you can renew your domain name.

25

How many products can I sell on my website?

You will be able to list around 2000 products on your site. We can increase your disk space at anytime if you need to list more products than that. Some of our customers are selling over 10,000 products on their websites. It also works great if you only have a few products to sell.

26

Will I be able to update the design and content myself?

You can change any part of the site you want using our easy-to-use homepage builder, drop-and-drag menu maker and intuitive online slideshow editor. Changing the logo, adding social media icons and updating links is easy too.

27

Do i need to provide content for my website?

Yes, after all, it is your business that you will be promoting so who better to provide the content than you!

28

When do i start paying?

You need to choose your plan and complete your registration process. You are required to make your first bill payment to proceed to design work. They monthly invoice will be sent to your email / client dashboard.

29

Can i Cancel at any time?

No. You can’t cancel your contract. If wish to cancel your contract before expired, no data files given to you and we keep all your hosting, email and domain name till payment settle.

30

Is there really no setup fee?

That’s right, we don’t charge a setup fee. We want to prove our worth through our work and feel the best way to do this is by monthly fees rather than a one-off payment. We will start building your site as soon as the first monthly payment is received.

31

How Much Does its Cost?

Our affordable web design plans start from RM90.00 per month and this depends on what features you want on your website. We have three different pay monthly plans to choose from with different features, so you can go through each plan and decide which one fits your needs.

32

When to pay for SEM Packages?

Our plans are based on monthly payment basis.

33

Can I upgrade my Plan subscription?

Yes, you can upgrade as well as downgrade your plan as per your need. Contact us in such cases. We can discuss and implement the changes in your plan.

34

Can you brief me the starting procedure of the Campaign?

Basic step is that we set the margin of RM300 to RM3000. Every project is discussed in initial stage after a clear understanding of project, the plan is prepared for the particular project. As Each business is unique and for them marketing strategies should also be unique.

35

Can you guarantee positive results to my Business?

It is a fact that you have better understanding of your business , so we do understand the promotional ways to promote your business. Through our expertise in online marketing field, we can bring the best possible results for your business. We have done it for thousands of our clients and we can do it for your business as well.

36

What should I choose Lotusarts’s SEM services ?

There are thousands of reasons to choose Lotusarts services. So if we talk about SEM specifically, we can optimize your PPC campaign as per your business need. PPC is the best way to increase ROI. We provide effective PPC services that can convert potential leads into customers.

37

Do I need Facebook fans and Instagram followers to sign up?

Having good, sturdy Facebook fans and instagram followers are needed. No matter how catchy or brilliant our posts are, they would go in vain without any people to view them. It’s not a requirement to have an enormous number of fans or followers; you only require a sensible number of real people who can view your posts. If you do not have a Facebook fanpage or an Instagram account of if you don’t have any fans or followers, please check out our blog for tips on starting and growing your page. The only exception we can make is for established businesses with an email list or an audience. If you are willing to announce your Facebook fanpage or you Instagram account to your existing list to get it up to 100 real fans, then we can work with you. Consider running a Facebook or Instagram ad campaign to grow your audience before signing up.

38

Do I have to sign a contract?

Nope. No contracts. Cancel anytime. This keeps us on our toes, trying to impress you every month. It reduces the risk on your end to test drive our service. We have a service guarantee, if you aren’t happy with something, we will try to fix it or simply cancel the subscription. If you need to cancel for any reason, it’s not a problem. We just ask that you give us a feedback so that we can improve the service for the next customers.

39

I have many things I want to put in the page but I have no time. Will you help?

You can email us any content ideas, photos, promos, etc and we will prepare a professional post for you if you are on the go. If it happens occasionally, then we won’t include it in the daily post limit. If it starts to happen often, and you like the convenience, we will simply ask you to upgrade our plan.

40

Can I post my own photo, video or article?

Technically, it’s your Instagram and Facebook account; hence, you’re more than welcome to put your own photos, videos or articles especially those which you deem suitable to the page.

41

What do you post exactly?

On Facebook, we post a variety of different content to engage your audience. Text, photos, videos, graphic viral images, promos, repurposed content, industry news, trivia, polls, etc. Whatever gets your audience excited and coming back. Over time, we will be able to see what they respond to mostly and at which specific times during the day. On Instagram, we post a diversity of pictures and videos. Experts also know how to draw followers to thought-provoking or funny captions. With this full-proof plan, likes and comments will surely keep coming.

42

Do you know what to post?

We make sure that upon agreement, you are to answer some questions that will be vital for our experts to get to know your business, your marketing style, and your overall goal. With the tough competition in the industry, it’s important that you have something that stands out from others. We are to incorporate your style into the photos, videos and articles posted in the Instagram and Facebook account to help achieve your business goals. After this getting-to-know your business stage, we will carefully lay down plans and finally, set a date in launching your account. It is important that during these days, your voice is heard. That way, we can meet to an understanding to where the page is directed. Your opinion will be continuously asked during those days.

43

Who will actually be posting on my fanpage and Instagram account?

Trained content specialists are at your service. They will supply you with the enticing photos, videos and article that your Instagram and Facebook page needs. We assure that these people have the skills to do the job. They are equipped with excellent communication skills and sufficient knowledge on business marketing and advertisement. Their ideas and concepts are validated and checked whether it will suit your page and attract your followers to like it. They will work towards the goal of improving your Facebook and Instagram popularity, along with your business’ reputation. All actions are fully calculated and complete responsibility will be given to the assigned specialists working with you.

44

Which control panels do you support?

We support cPanel/WHM, which, if you purchase it through us, will get automatically installed on your server, and will be ready in minutes. No only do you save in licensing costs, but you don’t have the headache of installing cPanel

45

How do I access my Dedicated Server?

There are several ways to access your server:

  • SSH – you can access your server through any SSH client using the root credentials we provide to you
  • cPanel – if you have chosen to purchase cPanel from us, you can access and manage your server through the cPanel/WHM control panel
  • Dedicated Server Control Panel – you can also perform frequent operations, such as Stopping, Starting and Restarting your server through our web-based control panel, which comes bundled with every server
46

What are the Operating System (OS) options available?

Each Dedicated server comes installed with CentOS 6.5, the latest version of an enterprise-grade Linux OS based on Red Hat Enterprise Linux (RHEL). We are also working on adding more OS flavors, starting with Ubuntu, which is coming soon.

47

How do I expand the storage capacity on my server?

With our custom in-house Shared Storage device, you can add a near infinite amount of storage to your server. While your server has 1TB of local storage, you can choose to expand this by adding space instantly to your server on our Shared Storage Device. This will be instantly attached to your server as a disk, at which point you can format it and mount it. You can choose to buy anywhere from 50GB to 500GB of storage at a time.

48

What is the speed of the network port/uplink on my server?

We allow speeds of up to 1Gbps on each server’s network port.

49

What kind of hardware do you use for each Dedicated server?

Our Dedicated servers use the SuperMicro blade chassis, which has a small footprint with reduced power consumption and cooling requirements. These efficiencies allow us to pass cost savings down to you so your costs are kept to a minimum. Our servers are powered Intel Xeon HyperThreaded processors, DDR3 RAM and 7200RPM SATA drives.

50

When will my Dedicated server be ready once I’ve placed the order?

We use a proprietary provisioning system which ensures that your server is ready instantly.Yes, you read that right – your server is available for use immediately. No 24 hour wait, no setup fees.

51

What kind of support do I get with my Dedicated server?

Lotusarts offers two levels of support for your Dedicated Server: Core-Managed and Fully Managed. All servers come with Core-Managed support, and if you have chosen to purchase cPanel through us, we offer Fully Managed support.

52

Do I get root access to my Dedicated server?

Yes, you get full root access, which means you have full administrative control of your server. This means you have complete control of your server, and can choose to install any software you wish to.

53

What kind of support do you offer?

VPS Hosting comes with Fully Managed Support. You can check out the entire list of items that we support in the support section mentioned above.

54

Can I upgrade between VPS plans?

Yes. Our VPS plans are very scalable. This means you can upgrade or downgrade your existing plan at any time and instantaneously.

55

Can I install control panels on my VPS package?

Yes. The control panel we offer is cPanel for which you will be billed separately from your VPS package. We have an automated installation process configured to help make your control panel setup easy.

56

Can I install any kind of software on my VPS Package?

Since you have full root access, you can install any software that is compatible on your VPS package. However, any software that violates our Acceptable Usage Policy will not be allowed.

57

What Virtualization software do you use?

We use Parallels Virtuozzo Containers (PVC).

58

What are the advantages of VPS Hosting?

The three main advantages that come with VPS Hosting are:

  • Complete Isolation:Your VPS package and its applications remain unaffected irrespective of what another users does on the server
  • Root Access:This allows you to install any compatible application of your choice
  • Guaranteed Resources:Irrespective of any situation, the CPU, RAM, HDD and bandwidth that have been allocated to your package will always be available for your applications.
59

What does Virtual Private Server (VPS) Hosting mean?

Using a technology called Virtualization, isolated virtual machines are created. These come with dedicated resources and full root access which gives you all the features and functions of a dedicated server at no additional cost. This is termed as Virtual Private Server (VPS) Hosting.

60

IMPORTANT

  1. For com,net,biz,org,info,us,name, if your domain expired with your old Registrar, and you renewed it with them, then do not Transfer it within 45 days of the previous expiry date since it will not add 1 more year to your domain name, and you will lose out on the Renewal fees paid to the older Registrar.
  2. ICANN & Registry regulations prohibit the transfer of domain names that have been registered or previously transferred within the last 60 Days. Please wait for 60 days from the date of registration or previous transfer before applying for a transfer of such domain names.
  3. Domain names payment are not refundable once it is registered or renewed.
  4. All domain name is subjected to the registrar Terms Of Services Agreement. Kindly contact us should you want to know the Terms Of Services for domain registration.
  5. All domain name is also subjected to our Terms Of Services Agreement.

You may Fax the supporting document and proof of payment to 03-80669583 or email (Print Screen) to sales@lotusarts.my

61

Supporting Documents:

  • .com.my, .net.my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor)
  • .org.my = Letter from Government Ministry that Endorse the Organization
  • .edu.my = For Ministry School (Letter from Prinicipal to Apply for the Domain on the School Letterhead), For Private School (Letter from Malaysia Ministry of Education that approve the Organization as an Educational Institution)
  • .gov.my = Letter From the Govt. Department’s Director.
  • .name.my = Photocopy of Identification Card.
  • .my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor) Or Malaysian Identification Card (Individual)
62

Prepare required registration information

Make sure you have all the required information ready after/before ordering, this will help us to help you have your domain activated / Registered with the relevant domain registrar. We are not able to proceed with the domain registration before we receive the supporting Document and Payment.

  • For .com, .net, .org, .biz, .info & .us your order will be filled anywhere from minutes to 12 hours upon receiving your proof of payment. No Supporting Documents is required.
  • For NEW Domain Registration of .com.my, .net.my, .org.my, .edu.my, .gov.my & .name.my your order will be filled anywhere from minutes to 12-48 hours after receiving your supporting document and your proof of payment.
63

WHAT KIND OF WEB HOSTING PLAN DO I NEED?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

64

How do I purchase a Dedicated Hosting ?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

65

PURCHASED A HOSTING, NOW WHAT DO I DO?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

66

HOW DO I TRANSFER WEB PAGES TO SERVER?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

67

What is a Dedicated IP?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

01

Can I transfer my existing G Suite account to Lotusarts?

No, not at this time. It’s a feature we are looking into utilizing at a future date.

02

How do I access my G Suite Manager?

There are three ways to access the G Suite Manager page:

  • On the G Suite home page, click on “Manage G Suite” in the top right corner.
  • Right after your G Suite purchase, on the order confirmation page, click on the green button “Continue to activate your Google account”.
  • Go to your Account Dashboard by logging in, then scroll down to the Web Services section and click on G Suite by Google Cloud link.
03

Do I need a domain name in order to use G Suite?

To use G Suite by Google Cloud, you need your Lotusarts domain. Your domain name is what appears after the www. in your website URL. If you already have a domain, enter it when you sign up. (You’ll be asked to verify that you own the domain.) If you don’t have a domain or want a different one, you can purchase a domain of your choice (if available) when you sign up for G Suite by Google Cloud.

04

How many email boxes can I get when I purchase G Suite?

If you sign up for a 14-day free trial, you can add up to 10 users. After the trial ends, you can add more users. There’s no limit on the number of users outside the free trial.

05

Do I need a Google Account in order to use G Suite?

No, you don’t need to have a Google Account.

06

What is the difference between G Suite by Google Cloud and my current Lotusarts Email?

G Suite by Google Cloud includes Google’s Gmail service, which replaces your current Lotusarts email service if you have it enabled. You can only have one email service on your domain name at the same time.

07

If I only want one of the products, do I have to buy the entire suite?

Yes, G Suite by Google Cloud is designed as an all-in-one solution with integrated tools that work seamlessly together. For instance, you can receive a message in Gmail and instantly convert it into a Calendar event. When you make a comment in Docs, Sheets or Slides, collaborators automatically receive email alerts. With a single click, you can launch a Hangouts video meeting from your inbox or calendar. Using these tools as a complete package improves productivity while giving your business the most value. However, you are welcome to purchase the suite and only use the services of your choice.

08

What happens if a Lotusarts freelancer is unavailable for the days or times he/she is scheduled to work with me?

Lotusarts goes to every possible length to ensure that this NEVER happens. AtLotusarts, we completely understand dependability is of the utmost importance. Thus, we take measures to ensure that availability and reliability is a top priority for our freelancers. However, in the extremely unlikely circumstance that such a situation arises, Lotusarts will credit back the time billed to the client.

09

Who owns the legal rights to the work created by a Lotusarts freelancer?

The client. Lotusarts is in the business of supplying freelancers of the highest caliber, not collecting intellectual property. All work created by a Lotusarts is the property of the client.

10

Why do i need to rate the designer ?

By rating our designer, it will help us improve on our designer’s standards.

11

What if the designer is required to work OT ?

The designer will then provide you with an OT Form with the written extra hours for your approval. (OT Rates for the designer’s level will be visible in packages).

12

How do i get packages detail ?

Once you submit the request, We will email you our package detail to your registered email account with our system. Once you select packages you can purchase it or make payment thru Online Banking or Direct Banking.

13

How do i pay the designer ?

All you need to do is purchase the package from Lotusarts and will pay the designer for you.

14

How long will it take to get the designer ?

It will take around 2-3 working days to find the most suitable designer for your job request.

15

How do i make a Job Request ?

You can submit your request by sending us the “Hire Now” Button at our website.

16

Are you based in Malaysia?

Yes, we are based in Malaysia at Puchong, Selangor, in between Kuala Lumpur City and Putrajaya / Cyberjaya. We are 100% Malaysian owned and operated.

17

Why are your prices so low?

We’ve built hundreds of eCommerce websites for Malaysian and Singaporean businesses and we’re very efficient at it. We strive to make eCommerce available to everyone. We’ve developed smart automation software, which allows us to offer a high-end product at a very affordable price.

18

Can I sell my website for a profit?

Yes, you will have complete ownership of your website and you can sell it for however much you like.

19

What level of support do you provide?

We provide ongoing email support for our eCommerce websites. If you need help with anything related to your website just send us an email and we will promptly reply. We also provide step-by-step instructions for using the site along with video tutorials. You will also receive access to a support forum where you can ask questions and search for answers.

20

Do you setup the shipping and payment modules for me?

Yes, we configure your website to use PayPal and Malaysia Selected Payment Gateway and we can set up any other payment or shipping method you require.

21

Can I use my own web hosting?

If you prefer to use your own web hosting, you can move your entire website to a new web hosting account after it has been setup.

22

Can I use my own domain name?

Yes, if you already have a domain name, you can choose that option when you place your order.

23

How much does web hosting cost?

Web hosting is free for the first year. After the first year, you can renew your web hosting.

24

Do I get a free domain name?

Yes, you will receive a free 1 year .com domain registration with your eCommerce website. After 1 years you can renew your domain name.

25

How many products can I sell on my website?

You will be able to list around 2000 products on your site. We can increase your disk space at anytime if you need to list more products than that. Some of our customers are selling over 10,000 products on their websites. It also works great if you only have a few products to sell.

26

Will I be able to update the design and content myself?

You can change any part of the site you want using our easy-to-use homepage builder, drop-and-drag menu maker and intuitive online slideshow editor. Changing the logo, adding social media icons and updating links is easy too.

27

Do i need to provide content for my website?

Yes, after all, it is your business that you will be promoting so who better to provide the content than you!

28

When do i start paying?

You need to choose your plan and complete your registration process. You are required to make your first bill payment to proceed to design work. They monthly invoice will be sent to your email / client dashboard.

29

Can i Cancel at any time?

No. You can’t cancel your contract. If wish to cancel your contract before expired, no data files given to you and we keep all your hosting, email and domain name till payment settle.

30

Is there really no setup fee?

That’s right, we don’t charge a setup fee. We want to prove our worth through our work and feel the best way to do this is by monthly fees rather than a one-off payment. We will start building your site as soon as the first monthly payment is received.

31

How Much Does its Cost?

Our affordable web design plans start from RM90.00 per month and this depends on what features you want on your website. We have three different pay monthly plans to choose from with different features, so you can go through each plan and decide which one fits your needs.

32

When to pay for SEM Packages?

Our plans are based on monthly payment basis.

33

Can I upgrade my Plan subscription?

Yes, you can upgrade as well as downgrade your plan as per your need. Contact us in such cases. We can discuss and implement the changes in your plan.

34

Can you brief me the starting procedure of the Campaign?

Basic step is that we set the margin of RM300 to RM3000. Every project is discussed in initial stage after a clear understanding of project, the plan is prepared for the particular project. As Each business is unique and for them marketing strategies should also be unique.

35

Can you guarantee positive results to my Business?

It is a fact that you have better understanding of your business , so we do understand the promotional ways to promote your business. Through our expertise in online marketing field, we can bring the best possible results for your business. We have done it for thousands of our clients and we can do it for your business as well.

36

What should I choose Lotusarts’s SEM services ?

There are thousands of reasons to choose Lotusarts services. So if we talk about SEM specifically, we can optimize your PPC campaign as per your business need. PPC is the best way to increase ROI. We provide effective PPC services that can convert potential leads into customers.

37

Do I need Facebook fans and Instagram followers to sign up?

Having good, sturdy Facebook fans and instagram followers are needed. No matter how catchy or brilliant our posts are, they would go in vain without any people to view them. It’s not a requirement to have an enormous number of fans or followers; you only require a sensible number of real people who can view your posts. If you do not have a Facebook fanpage or an Instagram account of if you don’t have any fans or followers, please check out our blog for tips on starting and growing your page. The only exception we can make is for established businesses with an email list or an audience. If you are willing to announce your Facebook fanpage or you Instagram account to your existing list to get it up to 100 real fans, then we can work with you. Consider running a Facebook or Instagram ad campaign to grow your audience before signing up.

38

Do I have to sign a contract?

Nope. No contracts. Cancel anytime. This keeps us on our toes, trying to impress you every month. It reduces the risk on your end to test drive our service. We have a service guarantee, if you aren’t happy with something, we will try to fix it or simply cancel the subscription. If you need to cancel for any reason, it’s not a problem. We just ask that you give us a feedback so that we can improve the service for the next customers.

39

I have many things I want to put in the page but I have no time. Will you help?

You can email us any content ideas, photos, promos, etc and we will prepare a professional post for you if you are on the go. If it happens occasionally, then we won’t include it in the daily post limit. If it starts to happen often, and you like the convenience, we will simply ask you to upgrade our plan.

40

Can I post my own photo, video or article?

Technically, it’s your Instagram and Facebook account; hence, you’re more than welcome to put your own photos, videos or articles especially those which you deem suitable to the page.

41

What do you post exactly?

On Facebook, we post a variety of different content to engage your audience. Text, photos, videos, graphic viral images, promos, repurposed content, industry news, trivia, polls, etc. Whatever gets your audience excited and coming back. Over time, we will be able to see what they respond to mostly and at which specific times during the day. On Instagram, we post a diversity of pictures and videos. Experts also know how to draw followers to thought-provoking or funny captions. With this full-proof plan, likes and comments will surely keep coming.

42

Do you know what to post?

We make sure that upon agreement, you are to answer some questions that will be vital for our experts to get to know your business, your marketing style, and your overall goal. With the tough competition in the industry, it’s important that you have something that stands out from others. We are to incorporate your style into the photos, videos and articles posted in the Instagram and Facebook account to help achieve your business goals. After this getting-to-know your business stage, we will carefully lay down plans and finally, set a date in launching your account. It is important that during these days, your voice is heard. That way, we can meet to an understanding to where the page is directed. Your opinion will be continuously asked during those days.

43

Who will actually be posting on my fanpage and Instagram account?

Trained content specialists are at your service. They will supply you with the enticing photos, videos and article that your Instagram and Facebook page needs. We assure that these people have the skills to do the job. They are equipped with excellent communication skills and sufficient knowledge on business marketing and advertisement. Their ideas and concepts are validated and checked whether it will suit your page and attract your followers to like it. They will work towards the goal of improving your Facebook and Instagram popularity, along with your business’ reputation. All actions are fully calculated and complete responsibility will be given to the assigned specialists working with you.

44

Which control panels do you support?

We support cPanel/WHM, which, if you purchase it through us, will get automatically installed on your server, and will be ready in minutes. No only do you save in licensing costs, but you don’t have the headache of installing cPanel

45

How do I access my Dedicated Server?

There are several ways to access your server:

  • SSH – you can access your server through any SSH client using the root credentials we provide to you
  • cPanel – if you have chosen to purchase cPanel from us, you can access and manage your server through the cPanel/WHM control panel
  • Dedicated Server Control Panel – you can also perform frequent operations, such as Stopping, Starting and Restarting your server through our web-based control panel, which comes bundled with every server
46

What are the Operating System (OS) options available?

Each Dedicated server comes installed with CentOS 6.5, the latest version of an enterprise-grade Linux OS based on Red Hat Enterprise Linux (RHEL). We are also working on adding more OS flavors, starting with Ubuntu, which is coming soon.

47

How do I expand the storage capacity on my server?

With our custom in-house Shared Storage device, you can add a near infinite amount of storage to your server. While your server has 1TB of local storage, you can choose to expand this by adding space instantly to your server on our Shared Storage Device. This will be instantly attached to your server as a disk, at which point you can format it and mount it. You can choose to buy anywhere from 50GB to 500GB of storage at a time.

48

What is the speed of the network port/uplink on my server?

We allow speeds of up to 1Gbps on each server’s network port.

49

What kind of hardware do you use for each Dedicated server?

Our Dedicated servers use the SuperMicro blade chassis, which has a small footprint with reduced power consumption and cooling requirements. These efficiencies allow us to pass cost savings down to you so your costs are kept to a minimum. Our servers are powered Intel Xeon HyperThreaded processors, DDR3 RAM and 7200RPM SATA drives.

50

When will my Dedicated server be ready once I’ve placed the order?

We use a proprietary provisioning system which ensures that your server is ready instantly.Yes, you read that right – your server is available for use immediately. No 24 hour wait, no setup fees.

51

What kind of support do I get with my Dedicated server?

Lotusarts offers two levels of support for your Dedicated Server: Core-Managed and Fully Managed. All servers come with Core-Managed support, and if you have chosen to purchase cPanel through us, we offer Fully Managed support.

52

Do I get root access to my Dedicated server?

Yes, you get full root access, which means you have full administrative control of your server. This means you have complete control of your server, and can choose to install any software you wish to.

53

What kind of support do you offer?

VPS Hosting comes with Fully Managed Support. You can check out the entire list of items that we support in the support section mentioned above.

54

Can I upgrade between VPS plans?

Yes. Our VPS plans are very scalable. This means you can upgrade or downgrade your existing plan at any time and instantaneously.

55

Can I install control panels on my VPS package?

Yes. The control panel we offer is cPanel for which you will be billed separately from your VPS package. We have an automated installation process configured to help make your control panel setup easy.

56

Can I install any kind of software on my VPS Package?

Since you have full root access, you can install any software that is compatible on your VPS package. However, any software that violates our Acceptable Usage Policy will not be allowed.

57

What Virtualization software do you use?

We use Parallels Virtuozzo Containers (PVC).

58

What are the advantages of VPS Hosting?

The three main advantages that come with VPS Hosting are:

  • Complete Isolation:Your VPS package and its applications remain unaffected irrespective of what another users does on the server
  • Root Access:This allows you to install any compatible application of your choice
  • Guaranteed Resources:Irrespective of any situation, the CPU, RAM, HDD and bandwidth that have been allocated to your package will always be available for your applications.
59

What does Virtual Private Server (VPS) Hosting mean?

Using a technology called Virtualization, isolated virtual machines are created. These come with dedicated resources and full root access which gives you all the features and functions of a dedicated server at no additional cost. This is termed as Virtual Private Server (VPS) Hosting.

60

IMPORTANT

  1. For com,net,biz,org,info,us,name, if your domain expired with your old Registrar, and you renewed it with them, then do not Transfer it within 45 days of the previous expiry date since it will not add 1 more year to your domain name, and you will lose out on the Renewal fees paid to the older Registrar.
  2. ICANN & Registry regulations prohibit the transfer of domain names that have been registered or previously transferred within the last 60 Days. Please wait for 60 days from the date of registration or previous transfer before applying for a transfer of such domain names.
  3. Domain names payment are not refundable once it is registered or renewed.
  4. All domain name is subjected to the registrar Terms Of Services Agreement. Kindly contact us should you want to know the Terms Of Services for domain registration.
  5. All domain name is also subjected to our Terms Of Services Agreement.

You may Fax the supporting document and proof of payment to 03-80669583 or email (Print Screen) to sales@lotusarts.my

61

Supporting Documents:

  • .com.my, .net.my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor)
  • .org.my = Letter from Government Ministry that Endorse the Organization
  • .edu.my = For Ministry School (Letter from Prinicipal to Apply for the Domain on the School Letterhead), For Private School (Letter from Malaysia Ministry of Education that approve the Organization as an Educational Institution)
  • .gov.my = Letter From the Govt. Department’s Director.
  • .name.my = Photocopy of Identification Card.
  • .my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor) Or Malaysian Identification Card (Individual)
62

Prepare required registration information

Make sure you have all the required information ready after/before ordering, this will help us to help you have your domain activated / Registered with the relevant domain registrar. We are not able to proceed with the domain registration before we receive the supporting Document and Payment.

  • For .com, .net, .org, .biz, .info & .us your order will be filled anywhere from minutes to 12 hours upon receiving your proof of payment. No Supporting Documents is required.
  • For NEW Domain Registration of .com.my, .net.my, .org.my, .edu.my, .gov.my & .name.my your order will be filled anywhere from minutes to 12-48 hours after receiving your supporting document and your proof of payment.
63

WHAT KIND OF WEB HOSTING PLAN DO I NEED?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

64

How do I purchase a Dedicated Hosting ?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

65

PURCHASED A HOSTING, NOW WHAT DO I DO?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

66

HOW DO I TRANSFER WEB PAGES TO SERVER?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

67

What is a Dedicated IP?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

01

Can I transfer my existing G Suite account to Lotusarts?

No, not at this time. It’s a feature we are looking into utilizing at a future date.

02

How do I access my G Suite Manager?

There are three ways to access the G Suite Manager page:

  • On the G Suite home page, click on “Manage G Suite” in the top right corner.
  • Right after your G Suite purchase, on the order confirmation page, click on the green button “Continue to activate your Google account”.
  • Go to your Account Dashboard by logging in, then scroll down to the Web Services section and click on G Suite by Google Cloud link.
03

Do I need a domain name in order to use G Suite?

To use G Suite by Google Cloud, you need your Lotusarts domain. Your domain name is what appears after the www. in your website URL. If you already have a domain, enter it when you sign up. (You’ll be asked to verify that you own the domain.) If you don’t have a domain or want a different one, you can purchase a domain of your choice (if available) when you sign up for G Suite by Google Cloud.

04

How many email boxes can I get when I purchase G Suite?

If you sign up for a 14-day free trial, you can add up to 10 users. After the trial ends, you can add more users. There’s no limit on the number of users outside the free trial.

05

Do I need a Google Account in order to use G Suite?

No, you don’t need to have a Google Account.

06

What is the difference between G Suite by Google Cloud and my current Lotusarts Email?

G Suite by Google Cloud includes Google’s Gmail service, which replaces your current Lotusarts email service if you have it enabled. You can only have one email service on your domain name at the same time.

07

If I only want one of the products, do I have to buy the entire suite?

Yes, G Suite by Google Cloud is designed as an all-in-one solution with integrated tools that work seamlessly together. For instance, you can receive a message in Gmail and instantly convert it into a Calendar event. When you make a comment in Docs, Sheets or Slides, collaborators automatically receive email alerts. With a single click, you can launch a Hangouts video meeting from your inbox or calendar. Using these tools as a complete package improves productivity while giving your business the most value. However, you are welcome to purchase the suite and only use the services of your choice.

08

What happens if a Lotusarts freelancer is unavailable for the days or times he/she is scheduled to work with me?

Lotusarts goes to every possible length to ensure that this NEVER happens. AtLotusarts, we completely understand dependability is of the utmost importance. Thus, we take measures to ensure that availability and reliability is a top priority for our freelancers. However, in the extremely unlikely circumstance that such a situation arises, Lotusarts will credit back the time billed to the client.

09

Who owns the legal rights to the work created by a Lotusarts freelancer?

The client. Lotusarts is in the business of supplying freelancers of the highest caliber, not collecting intellectual property. All work created by a Lotusarts is the property of the client.

10

Why do i need to rate the designer ?

By rating our designer, it will help us improve on our designer’s standards.

11

What if the designer is required to work OT ?

The designer will then provide you with an OT Form with the written extra hours for your approval. (OT Rates for the designer’s level will be visible in packages).

12

How do i get packages detail ?

Once you submit the request, We will email you our package detail to your registered email account with our system. Once you select packages you can purchase it or make payment thru Online Banking or Direct Banking.

13

How do i pay the designer ?

All you need to do is purchase the package from Lotusarts and will pay the designer for you.

14

How long will it take to get the designer ?

It will take around 2-3 working days to find the most suitable designer for your job request.

15

How do i make a Job Request ?

You can submit your request by sending us the “Hire Now” Button at our website.

16

Are you based in Malaysia?

Yes, we are based in Malaysia at Puchong, Selangor, in between Kuala Lumpur City and Putrajaya / Cyberjaya. We are 100% Malaysian owned and operated.

17

Why are your prices so low?

We’ve built hundreds of eCommerce websites for Malaysian and Singaporean businesses and we’re very efficient at it. We strive to make eCommerce available to everyone. We’ve developed smart automation software, which allows us to offer a high-end product at a very affordable price.

18

Can I sell my website for a profit?

Yes, you will have complete ownership of your website and you can sell it for however much you like.

19

What level of support do you provide?

We provide ongoing email support for our eCommerce websites. If you need help with anything related to your website just send us an email and we will promptly reply. We also provide step-by-step instructions for using the site along with video tutorials. You will also receive access to a support forum where you can ask questions and search for answers.

20

Do you setup the shipping and payment modules for me?

Yes, we configure your website to use PayPal and Malaysia Selected Payment Gateway and we can set up any other payment or shipping method you require.

21

Can I use my own web hosting?

If you prefer to use your own web hosting, you can move your entire website to a new web hosting account after it has been setup.

22

Can I use my own domain name?

Yes, if you already have a domain name, you can choose that option when you place your order.

23

How much does web hosting cost?

Web hosting is free for the first year. After the first year, you can renew your web hosting.

24

Do I get a free domain name?

Yes, you will receive a free 1 year .com domain registration with your eCommerce website. After 1 years you can renew your domain name.

25

How many products can I sell on my website?

You will be able to list around 2000 products on your site. We can increase your disk space at anytime if you need to list more products than that. Some of our customers are selling over 10,000 products on their websites. It also works great if you only have a few products to sell.

26

Will I be able to update the design and content myself?

You can change any part of the site you want using our easy-to-use homepage builder, drop-and-drag menu maker and intuitive online slideshow editor. Changing the logo, adding social media icons and updating links is easy too.

27

Do i need to provide content for my website?

Yes, after all, it is your business that you will be promoting so who better to provide the content than you!

28

When do i start paying?

You need to choose your plan and complete your registration process. You are required to make your first bill payment to proceed to design work. They monthly invoice will be sent to your email / client dashboard.

29

Can i Cancel at any time?

No. You can’t cancel your contract. If wish to cancel your contract before expired, no data files given to you and we keep all your hosting, email and domain name till payment settle.

30

Is there really no setup fee?

That’s right, we don’t charge a setup fee. We want to prove our worth through our work and feel the best way to do this is by monthly fees rather than a one-off payment. We will start building your site as soon as the first monthly payment is received.

31

How Much Does its Cost?

Our affordable web design plans start from RM90.00 per month and this depends on what features you want on your website. We have three different pay monthly plans to choose from with different features, so you can go through each plan and decide which one fits your needs.

32

When to pay for SEM Packages?

Our plans are based on monthly payment basis.

33

Can I upgrade my Plan subscription?

Yes, you can upgrade as well as downgrade your plan as per your need. Contact us in such cases. We can discuss and implement the changes in your plan.

34

Can you brief me the starting procedure of the Campaign?

Basic step is that we set the margin of RM300 to RM3000. Every project is discussed in initial stage after a clear understanding of project, the plan is prepared for the particular project. As Each business is unique and for them marketing strategies should also be unique.

35

Can you guarantee positive results to my Business?

It is a fact that you have better understanding of your business , so we do understand the promotional ways to promote your business. Through our expertise in online marketing field, we can bring the best possible results for your business. We have done it for thousands of our clients and we can do it for your business as well.

36

What should I choose Lotusarts’s SEM services ?

There are thousands of reasons to choose Lotusarts services. So if we talk about SEM specifically, we can optimize your PPC campaign as per your business need. PPC is the best way to increase ROI. We provide effective PPC services that can convert potential leads into customers.

37

Do I need Facebook fans and Instagram followers to sign up?

Having good, sturdy Facebook fans and instagram followers are needed. No matter how catchy or brilliant our posts are, they would go in vain without any people to view them. It’s not a requirement to have an enormous number of fans or followers; you only require a sensible number of real people who can view your posts. If you do not have a Facebook fanpage or an Instagram account of if you don’t have any fans or followers, please check out our blog for tips on starting and growing your page. The only exception we can make is for established businesses with an email list or an audience. If you are willing to announce your Facebook fanpage or you Instagram account to your existing list to get it up to 100 real fans, then we can work with you. Consider running a Facebook or Instagram ad campaign to grow your audience before signing up.

38

Do I have to sign a contract?

Nope. No contracts. Cancel anytime. This keeps us on our toes, trying to impress you every month. It reduces the risk on your end to test drive our service. We have a service guarantee, if you aren’t happy with something, we will try to fix it or simply cancel the subscription. If you need to cancel for any reason, it’s not a problem. We just ask that you give us a feedback so that we can improve the service for the next customers.

39

I have many things I want to put in the page but I have no time. Will you help?

You can email us any content ideas, photos, promos, etc and we will prepare a professional post for you if you are on the go. If it happens occasionally, then we won’t include it in the daily post limit. If it starts to happen often, and you like the convenience, we will simply ask you to upgrade our plan.

40

Can I post my own photo, video or article?

Technically, it’s your Instagram and Facebook account; hence, you’re more than welcome to put your own photos, videos or articles especially those which you deem suitable to the page.

41

What do you post exactly?

On Facebook, we post a variety of different content to engage your audience. Text, photos, videos, graphic viral images, promos, repurposed content, industry news, trivia, polls, etc. Whatever gets your audience excited and coming back. Over time, we will be able to see what they respond to mostly and at which specific times during the day. On Instagram, we post a diversity of pictures and videos. Experts also know how to draw followers to thought-provoking or funny captions. With this full-proof plan, likes and comments will surely keep coming.

42

Do you know what to post?

We make sure that upon agreement, you are to answer some questions that will be vital for our experts to get to know your business, your marketing style, and your overall goal. With the tough competition in the industry, it’s important that you have something that stands out from others. We are to incorporate your style into the photos, videos and articles posted in the Instagram and Facebook account to help achieve your business goals. After this getting-to-know your business stage, we will carefully lay down plans and finally, set a date in launching your account. It is important that during these days, your voice is heard. That way, we can meet to an understanding to where the page is directed. Your opinion will be continuously asked during those days.

43

Who will actually be posting on my fanpage and Instagram account?

Trained content specialists are at your service. They will supply you with the enticing photos, videos and article that your Instagram and Facebook page needs. We assure that these people have the skills to do the job. They are equipped with excellent communication skills and sufficient knowledge on business marketing and advertisement. Their ideas and concepts are validated and checked whether it will suit your page and attract your followers to like it. They will work towards the goal of improving your Facebook and Instagram popularity, along with your business’ reputation. All actions are fully calculated and complete responsibility will be given to the assigned specialists working with you.

44

Which control panels do you support?

We support cPanel/WHM, which, if you purchase it through us, will get automatically installed on your server, and will be ready in minutes. No only do you save in licensing costs, but you don’t have the headache of installing cPanel

45

How do I access my Dedicated Server?

There are several ways to access your server:

  • SSH – you can access your server through any SSH client using the root credentials we provide to you
  • cPanel – if you have chosen to purchase cPanel from us, you can access and manage your server through the cPanel/WHM control panel
  • Dedicated Server Control Panel – you can also perform frequent operations, such as Stopping, Starting and Restarting your server through our web-based control panel, which comes bundled with every server
46

What are the Operating System (OS) options available?

Each Dedicated server comes installed with CentOS 6.5, the latest version of an enterprise-grade Linux OS based on Red Hat Enterprise Linux (RHEL). We are also working on adding more OS flavors, starting with Ubuntu, which is coming soon.

47

How do I expand the storage capacity on my server?

With our custom in-house Shared Storage device, you can add a near infinite amount of storage to your server. While your server has 1TB of local storage, you can choose to expand this by adding space instantly to your server on our Shared Storage Device. This will be instantly attached to your server as a disk, at which point you can format it and mount it. You can choose to buy anywhere from 50GB to 500GB of storage at a time.

48

What is the speed of the network port/uplink on my server?

We allow speeds of up to 1Gbps on each server’s network port.

49

What kind of hardware do you use for each Dedicated server?

Our Dedicated servers use the SuperMicro blade chassis, which has a small footprint with reduced power consumption and cooling requirements. These efficiencies allow us to pass cost savings down to you so your costs are kept to a minimum. Our servers are powered Intel Xeon HyperThreaded processors, DDR3 RAM and 7200RPM SATA drives.

50

When will my Dedicated server be ready once I’ve placed the order?

We use a proprietary provisioning system which ensures that your server is ready instantly.Yes, you read that right – your server is available for use immediately. No 24 hour wait, no setup fees.

51

What kind of support do I get with my Dedicated server?

Lotusarts offers two levels of support for your Dedicated Server: Core-Managed and Fully Managed. All servers come with Core-Managed support, and if you have chosen to purchase cPanel through us, we offer Fully Managed support.

52

Do I get root access to my Dedicated server?

Yes, you get full root access, which means you have full administrative control of your server. This means you have complete control of your server, and can choose to install any software you wish to.

53

What kind of support do you offer?

VPS Hosting comes with Fully Managed Support. You can check out the entire list of items that we support in the support section mentioned above.

54

Can I upgrade between VPS plans?

Yes. Our VPS plans are very scalable. This means you can upgrade or downgrade your existing plan at any time and instantaneously.

55

Can I install control panels on my VPS package?

Yes. The control panel we offer is cPanel for which you will be billed separately from your VPS package. We have an automated installation process configured to help make your control panel setup easy.

56

Can I install any kind of software on my VPS Package?

Since you have full root access, you can install any software that is compatible on your VPS package. However, any software that violates our Acceptable Usage Policy will not be allowed.

57

What Virtualization software do you use?

We use Parallels Virtuozzo Containers (PVC).

58

What are the advantages of VPS Hosting?

The three main advantages that come with VPS Hosting are:

  • Complete Isolation:Your VPS package and its applications remain unaffected irrespective of what another users does on the server
  • Root Access:This allows you to install any compatible application of your choice
  • Guaranteed Resources:Irrespective of any situation, the CPU, RAM, HDD and bandwidth that have been allocated to your package will always be available for your applications.
59

What does Virtual Private Server (VPS) Hosting mean?

Using a technology called Virtualization, isolated virtual machines are created. These come with dedicated resources and full root access which gives you all the features and functions of a dedicated server at no additional cost. This is termed as Virtual Private Server (VPS) Hosting.

60

IMPORTANT

  1. For com,net,biz,org,info,us,name, if your domain expired with your old Registrar, and you renewed it with them, then do not Transfer it within 45 days of the previous expiry date since it will not add 1 more year to your domain name, and you will lose out on the Renewal fees paid to the older Registrar.
  2. ICANN & Registry regulations prohibit the transfer of domain names that have been registered or previously transferred within the last 60 Days. Please wait for 60 days from the date of registration or previous transfer before applying for a transfer of such domain names.
  3. Domain names payment are not refundable once it is registered or renewed.
  4. All domain name is subjected to the registrar Terms Of Services Agreement. Kindly contact us should you want to know the Terms Of Services for domain registration.
  5. All domain name is also subjected to our Terms Of Services Agreement.

You may Fax the supporting document and proof of payment to 03-80669583 or email (Print Screen) to sales@lotusarts.my

61

Supporting Documents:

  • .com.my, .net.my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor)
  • .org.my = Letter from Government Ministry that Endorse the Organization
  • .edu.my = For Ministry School (Letter from Prinicipal to Apply for the Domain on the School Letterhead), For Private School (Letter from Malaysia Ministry of Education that approve the Organization as an Educational Institution)
  • .gov.my = Letter From the Govt. Department’s Director.
  • .name.my = Photocopy of Identification Card.
  • .my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor) Or Malaysian Identification Card (Individual)
62

Prepare required registration information

Make sure you have all the required information ready after/before ordering, this will help us to help you have your domain activated / Registered with the relevant domain registrar. We are not able to proceed with the domain registration before we receive the supporting Document and Payment.

  • For .com, .net, .org, .biz, .info & .us your order will be filled anywhere from minutes to 12 hours upon receiving your proof of payment. No Supporting Documents is required.
  • For NEW Domain Registration of .com.my, .net.my, .org.my, .edu.my, .gov.my & .name.my your order will be filled anywhere from minutes to 12-48 hours after receiving your supporting document and your proof of payment.
63

WHAT KIND OF WEB HOSTING PLAN DO I NEED?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

64

How do I purchase a Dedicated Hosting ?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

65

PURCHASED A HOSTING, NOW WHAT DO I DO?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

66

HOW DO I TRANSFER WEB PAGES TO SERVER?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

67

What is a Dedicated IP?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

01

Can I transfer my existing G Suite account to Lotusarts?

No, not at this time. It’s a feature we are looking into utilizing at a future date.

02

How do I access my G Suite Manager?

There are three ways to access the G Suite Manager page:

  • On the G Suite home page, click on “Manage G Suite” in the top right corner.
  • Right after your G Suite purchase, on the order confirmation page, click on the green button “Continue to activate your Google account”.
  • Go to your Account Dashboard by logging in, then scroll down to the Web Services section and click on G Suite by Google Cloud link.
03

Do I need a domain name in order to use G Suite?

To use G Suite by Google Cloud, you need your Lotusarts domain. Your domain name is what appears after the www. in your website URL. If you already have a domain, enter it when you sign up. (You’ll be asked to verify that you own the domain.) If you don’t have a domain or want a different one, you can purchase a domain of your choice (if available) when you sign up for G Suite by Google Cloud.

04

How many email boxes can I get when I purchase G Suite?

If you sign up for a 14-day free trial, you can add up to 10 users. After the trial ends, you can add more users. There’s no limit on the number of users outside the free trial.

05

Do I need a Google Account in order to use G Suite?

No, you don’t need to have a Google Account.

06

What is the difference between G Suite by Google Cloud and my current Lotusarts Email?

G Suite by Google Cloud includes Google’s Gmail service, which replaces your current Lotusarts email service if you have it enabled. You can only have one email service on your domain name at the same time.

07

If I only want one of the products, do I have to buy the entire suite?

Yes, G Suite by Google Cloud is designed as an all-in-one solution with integrated tools that work seamlessly together. For instance, you can receive a message in Gmail and instantly convert it into a Calendar event. When you make a comment in Docs, Sheets or Slides, collaborators automatically receive email alerts. With a single click, you can launch a Hangouts video meeting from your inbox or calendar. Using these tools as a complete package improves productivity while giving your business the most value. However, you are welcome to purchase the suite and only use the services of your choice.

08

What happens if a Lotusarts freelancer is unavailable for the days or times he/she is scheduled to work with me?

Lotusarts goes to every possible length to ensure that this NEVER happens. AtLotusarts, we completely understand dependability is of the utmost importance. Thus, we take measures to ensure that availability and reliability is a top priority for our freelancers. However, in the extremely unlikely circumstance that such a situation arises, Lotusarts will credit back the time billed to the client.

09

Who owns the legal rights to the work created by a Lotusarts freelancer?

The client. Lotusarts is in the business of supplying freelancers of the highest caliber, not collecting intellectual property. All work created by a Lotusarts is the property of the client.

10

Why do i need to rate the designer ?

By rating our designer, it will help us improve on our designer’s standards.

11

What if the designer is required to work OT ?

The designer will then provide you with an OT Form with the written extra hours for your approval. (OT Rates for the designer’s level will be visible in packages).

12

How do i get packages detail ?

Once you submit the request, We will email you our package detail to your registered email account with our system. Once you select packages you can purchase it or make payment thru Online Banking or Direct Banking.

13

How do i pay the designer ?

All you need to do is purchase the package from Lotusarts and will pay the designer for you.

14

How long will it take to get the designer ?

It will take around 2-3 working days to find the most suitable designer for your job request.

15

How do i make a Job Request ?

You can submit your request by sending us the “Hire Now” Button at our website.

16

Are you based in Malaysia?

Yes, we are based in Malaysia at Puchong, Selangor, in between Kuala Lumpur City and Putrajaya / Cyberjaya. We are 100% Malaysian owned and operated.

17

Why are your prices so low?

We’ve built hundreds of eCommerce websites for Malaysian and Singaporean businesses and we’re very efficient at it. We strive to make eCommerce available to everyone. We’ve developed smart automation software, which allows us to offer a high-end product at a very affordable price.

18

Can I sell my website for a profit?

Yes, you will have complete ownership of your website and you can sell it for however much you like.

19

What level of support do you provide?

We provide ongoing email support for our eCommerce websites. If you need help with anything related to your website just send us an email and we will promptly reply. We also provide step-by-step instructions for using the site along with video tutorials. You will also receive access to a support forum where you can ask questions and search for answers.

20

Do you setup the shipping and payment modules for me?

Yes, we configure your website to use PayPal and Malaysia Selected Payment Gateway and we can set up any other payment or shipping method you require.

21

Can I use my own web hosting?

If you prefer to use your own web hosting, you can move your entire website to a new web hosting account after it has been setup.

22

Can I use my own domain name?

Yes, if you already have a domain name, you can choose that option when you place your order.

23

How much does web hosting cost?

Web hosting is free for the first year. After the first year, you can renew your web hosting.

24

Do I get a free domain name?

Yes, you will receive a free 1 year .com domain registration with your eCommerce website. After 1 years you can renew your domain name.

25

How many products can I sell on my website?

You will be able to list around 2000 products on your site. We can increase your disk space at anytime if you need to list more products than that. Some of our customers are selling over 10,000 products on their websites. It also works great if you only have a few products to sell.

26

Will I be able to update the design and content myself?

You can change any part of the site you want using our easy-to-use homepage builder, drop-and-drag menu maker and intuitive online slideshow editor. Changing the logo, adding social media icons and updating links is easy too.

27

Do i need to provide content for my website?

Yes, after all, it is your business that you will be promoting so who better to provide the content than you!

28

When do i start paying?

You need to choose your plan and complete your registration process. You are required to make your first bill payment to proceed to design work. They monthly invoice will be sent to your email / client dashboard.

29

Can i Cancel at any time?

No. You can’t cancel your contract. If wish to cancel your contract before expired, no data files given to you and we keep all your hosting, email and domain name till payment settle.

30

Is there really no setup fee?

That’s right, we don’t charge a setup fee. We want to prove our worth through our work and feel the best way to do this is by monthly fees rather than a one-off payment. We will start building your site as soon as the first monthly payment is received.

31

How Much Does its Cost?

Our affordable web design plans start from RM90.00 per month and this depends on what features you want on your website. We have three different pay monthly plans to choose from with different features, so you can go through each plan and decide which one fits your needs.

32

When to pay for SEM Packages?

Our plans are based on monthly payment basis.

33

Can I upgrade my Plan subscription?

Yes, you can upgrade as well as downgrade your plan as per your need. Contact us in such cases. We can discuss and implement the changes in your plan.

34

Can you brief me the starting procedure of the Campaign?

Basic step is that we set the margin of RM300 to RM3000. Every project is discussed in initial stage after a clear understanding of project, the plan is prepared for the particular project. As Each business is unique and for them marketing strategies should also be unique.

35

Can you guarantee positive results to my Business?

It is a fact that you have better understanding of your business , so we do understand the promotional ways to promote your business. Through our expertise in online marketing field, we can bring the best possible results for your business. We have done it for thousands of our clients and we can do it for your business as well.

36

What should I choose Lotusarts’s SEM services ?

There are thousands of reasons to choose Lotusarts services. So if we talk about SEM specifically, we can optimize your PPC campaign as per your business need. PPC is the best way to increase ROI. We provide effective PPC services that can convert potential leads into customers.

37

Do I need Facebook fans and Instagram followers to sign up?

Having good, sturdy Facebook fans and instagram followers are needed. No matter how catchy or brilliant our posts are, they would go in vain without any people to view them. It’s not a requirement to have an enormous number of fans or followers; you only require a sensible number of real people who can view your posts. If you do not have a Facebook fanpage or an Instagram account of if you don’t have any fans or followers, please check out our blog for tips on starting and growing your page. The only exception we can make is for established businesses with an email list or an audience. If you are willing to announce your Facebook fanpage or you Instagram account to your existing list to get it up to 100 real fans, then we can work with you. Consider running a Facebook or Instagram ad campaign to grow your audience before signing up.

38

Do I have to sign a contract?

Nope. No contracts. Cancel anytime. This keeps us on our toes, trying to impress you every month. It reduces the risk on your end to test drive our service. We have a service guarantee, if you aren’t happy with something, we will try to fix it or simply cancel the subscription. If you need to cancel for any reason, it’s not a problem. We just ask that you give us a feedback so that we can improve the service for the next customers.

39

I have many things I want to put in the page but I have no time. Will you help?

You can email us any content ideas, photos, promos, etc and we will prepare a professional post for you if you are on the go. If it happens occasionally, then we won’t include it in the daily post limit. If it starts to happen often, and you like the convenience, we will simply ask you to upgrade our plan.

40

Can I post my own photo, video or article?

Technically, it’s your Instagram and Facebook account; hence, you’re more than welcome to put your own photos, videos or articles especially those which you deem suitable to the page.

41

What do you post exactly?

On Facebook, we post a variety of different content to engage your audience. Text, photos, videos, graphic viral images, promos, repurposed content, industry news, trivia, polls, etc. Whatever gets your audience excited and coming back. Over time, we will be able to see what they respond to mostly and at which specific times during the day. On Instagram, we post a diversity of pictures and videos. Experts also know how to draw followers to thought-provoking or funny captions. With this full-proof plan, likes and comments will surely keep coming.

42

Do you know what to post?

We make sure that upon agreement, you are to answer some questions that will be vital for our experts to get to know your business, your marketing style, and your overall goal. With the tough competition in the industry, it’s important that you have something that stands out from others. We are to incorporate your style into the photos, videos and articles posted in the Instagram and Facebook account to help achieve your business goals. After this getting-to-know your business stage, we will carefully lay down plans and finally, set a date in launching your account. It is important that during these days, your voice is heard. That way, we can meet to an understanding to where the page is directed. Your opinion will be continuously asked during those days.

43

Who will actually be posting on my fanpage and Instagram account?

Trained content specialists are at your service. They will supply you with the enticing photos, videos and article that your Instagram and Facebook page needs. We assure that these people have the skills to do the job. They are equipped with excellent communication skills and sufficient knowledge on business marketing and advertisement. Their ideas and concepts are validated and checked whether it will suit your page and attract your followers to like it. They will work towards the goal of improving your Facebook and Instagram popularity, along with your business’ reputation. All actions are fully calculated and complete responsibility will be given to the assigned specialists working with you.

44

Which control panels do you support?

We support cPanel/WHM, which, if you purchase it through us, will get automatically installed on your server, and will be ready in minutes. No only do you save in licensing costs, but you don’t have the headache of installing cPanel

45

How do I access my Dedicated Server?

There are several ways to access your server:

  • SSH – you can access your server through any SSH client using the root credentials we provide to you
  • cPanel – if you have chosen to purchase cPanel from us, you can access and manage your server through the cPanel/WHM control panel
  • Dedicated Server Control Panel – you can also perform frequent operations, such as Stopping, Starting and Restarting your server through our web-based control panel, which comes bundled with every server
46

What are the Operating System (OS) options available?

Each Dedicated server comes installed with CentOS 6.5, the latest version of an enterprise-grade Linux OS based on Red Hat Enterprise Linux (RHEL). We are also working on adding more OS flavors, starting with Ubuntu, which is coming soon.

47

How do I expand the storage capacity on my server?

With our custom in-house Shared Storage device, you can add a near infinite amount of storage to your server. While your server has 1TB of local storage, you can choose to expand this by adding space instantly to your server on our Shared Storage Device. This will be instantly attached to your server as a disk, at which point you can format it and mount it. You can choose to buy anywhere from 50GB to 500GB of storage at a time.

48

What is the speed of the network port/uplink on my server?

We allow speeds of up to 1Gbps on each server’s network port.

49

What kind of hardware do you use for each Dedicated server?

Our Dedicated servers use the SuperMicro blade chassis, which has a small footprint with reduced power consumption and cooling requirements. These efficiencies allow us to pass cost savings down to you so your costs are kept to a minimum. Our servers are powered Intel Xeon HyperThreaded processors, DDR3 RAM and 7200RPM SATA drives.

50

When will my Dedicated server be ready once I’ve placed the order?

We use a proprietary provisioning system which ensures that your server is ready instantly.Yes, you read that right – your server is available for use immediately. No 24 hour wait, no setup fees.

51

What kind of support do I get with my Dedicated server?

Lotusarts offers two levels of support for your Dedicated Server: Core-Managed and Fully Managed. All servers come with Core-Managed support, and if you have chosen to purchase cPanel through us, we offer Fully Managed support.

52

Do I get root access to my Dedicated server?

Yes, you get full root access, which means you have full administrative control of your server. This means you have complete control of your server, and can choose to install any software you wish to.

53

What kind of support do you offer?

VPS Hosting comes with Fully Managed Support. You can check out the entire list of items that we support in the support section mentioned above.

54

Can I upgrade between VPS plans?

Yes. Our VPS plans are very scalable. This means you can upgrade or downgrade your existing plan at any time and instantaneously.

55

Can I install control panels on my VPS package?

Yes. The control panel we offer is cPanel for which you will be billed separately from your VPS package. We have an automated installation process configured to help make your control panel setup easy.

56

Can I install any kind of software on my VPS Package?

Since you have full root access, you can install any software that is compatible on your VPS package. However, any software that violates our Acceptable Usage Policy will not be allowed.

57

What Virtualization software do you use?

We use Parallels Virtuozzo Containers (PVC).

58

What are the advantages of VPS Hosting?

The three main advantages that come with VPS Hosting are:

  • Complete Isolation:Your VPS package and its applications remain unaffected irrespective of what another users does on the server
  • Root Access:This allows you to install any compatible application of your choice
  • Guaranteed Resources:Irrespective of any situation, the CPU, RAM, HDD and bandwidth that have been allocated to your package will always be available for your applications.
59

What does Virtual Private Server (VPS) Hosting mean?

Using a technology called Virtualization, isolated virtual machines are created. These come with dedicated resources and full root access which gives you all the features and functions of a dedicated server at no additional cost. This is termed as Virtual Private Server (VPS) Hosting.

60

IMPORTANT

  1. For com,net,biz,org,info,us,name, if your domain expired with your old Registrar, and you renewed it with them, then do not Transfer it within 45 days of the previous expiry date since it will not add 1 more year to your domain name, and you will lose out on the Renewal fees paid to the older Registrar.
  2. ICANN & Registry regulations prohibit the transfer of domain names that have been registered or previously transferred within the last 60 Days. Please wait for 60 days from the date of registration or previous transfer before applying for a transfer of such domain names.
  3. Domain names payment are not refundable once it is registered or renewed.
  4. All domain name is subjected to the registrar Terms Of Services Agreement. Kindly contact us should you want to know the Terms Of Services for domain registration.
  5. All domain name is also subjected to our Terms Of Services Agreement.

You may Fax the supporting document and proof of payment to 03-80669583 or email (Print Screen) to sales@lotusarts.my

61

Supporting Documents:

  • .com.my, .net.my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor)
  • .org.my = Letter from Government Ministry that Endorse the Organization
  • .edu.my = For Ministry School (Letter from Prinicipal to Apply for the Domain on the School Letterhead), For Private School (Letter from Malaysia Ministry of Education that approve the Organization as an Educational Institution)
  • .gov.my = Letter From the Govt. Department’s Director.
  • .name.my = Photocopy of Identification Card.
  • .my = Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor) Or Malaysian Identification Card (Individual)
62

Prepare required registration information

Make sure you have all the required information ready after/before ordering, this will help us to help you have your domain activated / Registered with the relevant domain registrar. We are not able to proceed with the domain registration before we receive the supporting Document and Payment.

  • For .com, .net, .org, .biz, .info & .us your order will be filled anywhere from minutes to 12 hours upon receiving your proof of payment. No Supporting Documents is required.
  • For NEW Domain Registration of .com.my, .net.my, .org.my, .edu.my, .gov.my & .name.my your order will be filled anywhere from minutes to 12-48 hours after receiving your supporting document and your proof of payment.
63

WHAT KIND OF WEB HOSTING PLAN DO I NEED?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

64

How do I purchase a Dedicated Hosting ?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

65

PURCHASED A HOSTING, NOW WHAT DO I DO?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

66

HOW DO I TRANSFER WEB PAGES TO SERVER?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.

67

What is a Dedicated IP?

Nam in justo tempus varius leo siame tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul tincidunt turpis id act accumsan semper.tempor odio sed veid ornarec libero viva acsod orna libero vivamusodal torto estibul nt turpis id act accumsan semper.